NHTSA ID Number: 10165595
Manufacturer Communication Number: 225V21025
TSB/Document Date: 2019-11-01
Summary
The thermistor installed in the vehicle is not in an optimal location. The thermistor will need relocated, and software upgrade to the FireFly electronic control system is also required.
TECHNICAL SERVICE BULLETIN
THIS IS A REPLACEMENT TECHNICAL
SERVICE
BULLETIN AND SUPERSEDES THE
VEHICLE SAFETY AND RECALL MANAGEMENT
ORIGINAL TECHNICAL SERVICE BULLETIN
BUILDING 11
423 N MAIN ST
NUMBER 225-1025.
DEPARTMENT OF COMPLIANCE
MIDDLEBURY, INDIANA 46540-9218
Technical Service Bulletin: 225-V21025
,
YOU MUST HAVE THIS TECHNICAL SERVICE
BULLETIN 225-V21025 COMPLETED.
O
Integrity
O
Safety
O
Quality
O
Customer Service
September 23, 2019
This Notice applies to your vehicle VIN listed above.
Dear Forest River
Customer:
Forest River is alerting you to an issue involving certain 2019 Galleria models GAB24FLM4X4, GAB24QM4X4 and
GAB24TM4X4, 2019 - 2020 - Galleria – GAB24AM, GAB24AM4X4, GAB24FLM, GAB24QM and GAB24TM, 2019
CrossFit models CFB22CF, CFB22CFEB and CFB22DFEB, 2020 Beyond models BYB22CFEB, BYB22DF and
BYB22DFEB Class B Motorhome recreational vehicles. Please see the information below which describes the issue and
provides you with details on the steps you should take to have your vehicle repaired.
WHAT IS THE ISSUE?
The thermistor installed in the vehicle is not in an optimal location. The thermistor will need relocated, and software
upgrade to the FireFly electronic control system is also required.
OWNERS: WHAT SHOULD YOU DO?
Please make an appointment with your Forest River Dealership to have this Service Bulletin completed.
DEALERS: WHAT SHOULD YOU DO?
Please review the included remedy instructions. To obtain the remedy kit contact FireFly at (574) 825-4600
Beyond & CrossFit Remedy Kit: F100148955
Galleria Remedy Kit: F100148956
MAY FOREST RIVER ASSIST YOU FURTHER?
CONTACT
COACHMEN CUSTOMER SERVICE
FIREFLY CUSTOMER SERVICE (PARTS)
PHONE
(574) 825-8590
(574) 825-4600
DEALER REPAIR CODES: Dealer Central
TECHNICAL SERVICE
BULLETIN NUMBER
DESCRIPTION
225-1025V2
CONDUCT REMEDY PER INCLUDED INSTRUCTIONS
DEALER REPAIR CODES: Dealer Connect
TECHNICAL SERVICE
BULLETIN NUMBER
DESCRIPTION
225-1025V2
CONDUCT REMEDY PER INCLUDED INSTRUCTIONS
REPAIR
CODE
10-V21025
REPAIR CODE
SB-386-03--003288
ALLOWED
HOUR(S)
2.50 HRS
ALLOWABLE
HOUR(S)
2.50 HRS.
Page 1 of 2
TECHNICAL SERVICE BULLETIN
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this service bulletin, you may be eligible for a refund of
previously paid repairs. Refunds will only be provided within the scope of this Technical Service Bulletin.
Please contact the Warranty Department at the phone number above to arrange for reimbursement.
If you have already had this condition remedied at no cost under warranty, please disregard this notice.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS SERVICE BULLETIN
NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.
Sincerely,
Forest River, Inc.
Engineer
Office of Corporate Compliance
Page 2 of 2
PRODUCT: Inst Instr, RV RT Comp Replcmnt Pnl, Freeze-up T-stat, Press Sw
RELEASE DATE: 08/13/19
REVISION DATE: 09/25/19
PART NUMBER: 09 000 562 REV C
Parts List
52 001 180 Install Instr, RV RT Freeze-up T-stat, Pressure Switch
(1) 01 000 351-Thermostat, Non-Adj (31-39)
(1) 15 000 162 - Switch, PS 350 w/WP Conn
(2) 02 000 052 - Wiretie,14 x 3/16
(2) 02 000 107 - Screw,10x1/2 PH Phil Blk
(2) 08 000 112 - Tape, Foil 2" x 150' roll
(1) Replacement Electrical Panel
ENG013F Rev 06/18
Page 1 of 16
PRODUCT: Inst Instr, RV RT Comp Replcmnt Pnl, Freeze-up T-stat, Press Sw
RELEASE DATE: 08/13/19
REVISION DATE: 09/25/19
PART NUMBER: 09 000 562 REV C
1
1
1. Remove 10 bolts from unit. DO NOT DISCARD hardware.
Three on each side / Two on both ends
2
2. Remove cover and set aside.
Page 2 of 16
ENG013F Rev 06/18
PRODUCT: Inst Instr, RV RT Comp Replcmnt Pnl, Freeze-up T-stat, Press Sw
RELEASE DATE: 08/13/19
REVISION DATE: 09/25/19
PART NUMBER: 09 000 562 REV C
3
3. Remove taped cover on the junction box, Save cover to reattach later. Use a Philips screwdriver Remove bolts and black
ground/Red power wire from junction box. DO NOT DISCARD.
4
4. Remove existing tie wraps from hose and harness . Unplug the compressor controller wire from unit harness.
Page 3 of 16
ENG013F Rev 06/18
PRODUCT: Inst Instr, RV RT Comp Replcmnt Pnl, Freeze-up T-stat, Press Sw
RELEASE DATE: 08/13/19
REVISION DATE: 09/25/19
PART NUMBER: 09 000 562 REV C
5
5. Using 8mm hand socket remove four bolts from top of compressor.
6
6. Carefully lift top up. Using the hand 8mm socket or wrench remove three nuts from electrical panel. DO NOT DISCARD.
Page 4 of 16
ENG013F Rev 06/18
PRODUCT: Inst Instr, RV RT Comp Replcmnt Pnl, Freeze-up T-stat, Press Sw
RELEASE DATE: 08/13/19
REVISION DATE: 09/25/19
PART NUMBER: 09 000 562 REV C
7
7. Using a small tool (Awl) carefully remove the electrical panel assembly.
8
8. Leave orange gasket in place.
Page 5 of 16
ENG013F Rev 06/18
PRODUCT: Inst Instr, RV RT Comp Replcmnt Pnl, Freeze-up T-stat, Press Sw
RELEASE DATE: 08/13/19
REVISION DATE: 09/25/19
PART NUMBER: 09 000 562 REV C
9
9. Apply dielectric grease to base of replacement electrical assembly.
10
10. Carefully insert replacement assembly. Secure with 8mm nuts removed in previous step. Using hand 8mm socket / wrench
tighten and torque 3 nuts to 26 in/lbs. Caution: Over torqueing these three nuts could cause damage to compressor causing
refrigerant loss.
Page 6 of 16
ENG013F Rev 06/18
PRODUCT: Inst Instr, RV RT Comp Replcmnt Pnl, Freeze-up T-stat, Press Sw
RELEASE DATE: 08/13/19
REVISION DATE: 09/25/19
PART NUMBER: 09 000 562 REV C
11
11. Using hand 8mm socket / wrench reattached using the four bolts removed in previous step. Tight in diagonal sequence and
torque to 44 in/lbs.
12
12. Plug the compressor controller wire back into the unit harness.
Page 7 of 16
ENG013F Rev 06/18
PRODUCT: Inst Instr, RV RT Comp Replcmnt Pnl, Freeze-up T-stat, Press Sw
RELEASE DATE: 08/13/19
REVISION DATE: 09/25/19
PART NUMBER: 09 000 562 REV C
13
13. Return power and ground wires as shown. Hand tighten with screwdriver.
14
14. Replace junction box cover, and neatly bundle and replace wire ties to hose and harness area.
Page 8 of 16
ENG013F Rev 06/18
PRODUCT: Inst Instr, RV RT Comp Replcmnt Pnl, Freeze-up T-stat, Press Sw
RELEASE DATE: 08/13/19
REVISION DATE: 09/25/19
PART NUMBER: 09 000 562 REV C
15
15. Do not replace cover.
16
16. Pull insulation to the side as shown. Try not to damage. It will be re-installed.
Page 9 of 16
ENG013F Rev 06/18
PRODUCT: Inst Instr, RV RT Comp Replcmnt Pnl, Freeze-up T-stat, Press Sw
RELEASE DATE: 08/13/19
REVISION DATE: 09/25/19
PART NUMBER: 09 000 562 REV C
Condenser
5.625”
6.750”
17
Compressor
17. Measure 6 3/4” from the back of the plastic housing and 5 5/8” from the side of the plastic housing and mark the spot to drill the
hole.
18
18. WARNING!!: Only .250” of the very tip of a 3/16 drill bit should enter the housing making the hole. Failure to use drill bit
stop and drilling into the coil will cause damage to the coil!
Page 10 of 16
ENG013F Rev 06/18
PRODUCT: Inst Instr, RV RT Comp Replcmnt Pnl, Freeze-up T-stat, Press Sw
RELEASE DATE: 08/13/19
REVISION DATE: 09/25/19
PART NUMBER: 09 000 562 REV C
19
19. Apply dime sized drop of silicone to the hole location.
20
20. Measure probe to 3.00” and bend to as shown. Do not kink tube!
Page 11 of 16
ENG013F Rev 06/18
PRODUCT: Inst Instr, RV RT Comp Replcmnt Pnl, Freeze-up T-stat, Press Sw
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TSB/Document ID: 225V21025
Replacement Service Bulletin Number:
MFR Communication Date: 2019-10-02
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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