00 Additional Reporting Requirements - Safety Related Inquiry
00 19 26 2052680/2 September 30, 2019. Supersedes Technical Service Bulletin Group 00 number 19-21 dated
June 7, 2019 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

All

1999 - 2021

All

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

2

-

Revised header (Corrected Elsa display issue)

1

06/07/2019

Initial publication

Additional Reporting Requirements – Safety Related Inquiries
There is a reporting obligation in the following cases:
 Airbag/seatbelt deployed/not deployed.
 General accident.
 Fire and overheat damage.
Note:
All Audi vehicles – every model year.

Technical Background
As the importer, Audi of America is required to monitor the vehicle and parts in the market so that safety risks can
be discovered at an early stage.
Please report the following accidents/incidents:
 Accidents with personal injury or property damage and the customer or owner wants to sue against the
manufacturer.
 Accident damage for which the customer/owner does not want to sue, but threatens to get in touch with the
media. The report enables the company to investigate the incident and to prepare for a publication.
 Accidents and "near miss accidents" where you as workshop personnel feel that there might be a fault in the
system.

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© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

 Non-typical defects on vehicles leading to increased safety risk in flowing traffic, stationary traffic, or in
accidents.
 Vehicle fire damage with either open flames, smoldering or overheating fires. Do not make a pre-analysis so
that the experts of the manufacturer can conduct an unbiased analysis.
 Every form of airbag/belt tensioner deployed/not deployed, which the customer regards as faulty or for which
compensation is claimed (by the customer).
Tip: This information MUST be reported before the repair!

Production Solution
Not applicable.

Service
Report all allegations/incidents through the Audi Technical Assistance Center (TAC) system by creating a WEB
ticket. Creating a WEB ticket will direct the case to the investigation team (Figure 1).
Note:
After two hours if the WEB ticket has not been responded to proceed with repairing the vehicle as needed. In
this scenario ensure the case is updated with precise details regarding the exact repair performed, before
closing the case.

Figure 1. Web contact options.

Page 2 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Select Safety Related Inquiry per
TSB 2052680 in the Concern Type field
as shown (Figure 2).

Figure 2. Safety Related Repair Inquiry.
Apart from the description of the customer allegation/incident and the information on demands against the
manufacturer, please send us your first damage assessment. For the inquiry, use the online functions for
attachments and diagnosis protocols for a precise description of the concern.
When documenting the damage
include photos of the overall view of the
damage (vehicle from all sides and
close-ups of the damaged or failed
component) with front airbag
deployment photos of the cross
member and side member (Figure 3).
Tip: Include all photos and extra
documentation with the Repair Order.

Figure 3. Please attach pictures of the area, at several zoom levels,
when applicable.

Data Protection:
The display of people/persons and personal data, for an example license plate, vehicle identification number,
and billing data are to be prevented in issuing of pictures/photographs and videos.
It is very important to have a detailed accident description.
Parts handling:
So that the damage can be established precisely as part of the product observation obligation, every case is
investigated individually by a team. As a result, the damaged parts are needed for laboratory tests. These parts
are handled separately. Please retain all removed parts together as a package and by no means should an
individual part be separated. The parts will be requested through normal part procurement methods. A shipping

Page 3 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

request will be made through the Warranty Parts Portal. The request may be made before a claim is filed as the
immediate analysis is required in these instances.

Warranty
This TSB is informational only and not applicable to any Audi Warranty.

Additional Information
All part and service references provided in this TSB (2052680) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2019 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Page 4 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.