NHTSA ID Number: 10165487
Manufacturer Communication Number: PUB190528REV
TSB/Document Date: 2019-09-30
Summary
The purpose of this Product Upgrade Service Bulletin is to inform all REV Recreation Group dealers about the need to inspect, and if necessary, add a secondary catch to the manual slide-out generator tray on certain Class A diesel motorhomes. On motorhomes affected by this Product Upgrade, the secondary catch system for the manual slide-out generator tray may have not been installed. If the secondary catch system is not present, the steps outlined in this service bulletin may be followed to install a service kit, which includes a secondary latch catch and lanyard with locking pin, as a customer convenience.
Product Upgrade Bulletin 190528REV
UPGRADE
BULLETIN:
190528REV
YEAR(S)
AFFECTED:
2014-2020
PRODUCT(S)
AFFECTED:
Fleetwood Brand:
2014-2020 Discovery
(mfd. 5/31/2013 and later)
2017-2020 Discovery LXE
2014-2015 Providence
(mfd. 6/5/2013 and later)
Holiday Rambler
Brand:
2016-2020 Endeavor
2016-2018 Endeavor XE
American Coach Brand:
2018 American Revolution
(mfd. 9/13/2017 and later
- manual generator slide
only)
MODEL(S)
AFFECTED:
Models Equipped
with a Manual
Front Slide-Out
Generator Tray
(See Affected
Unit List)
SUBJECT:
Inspection/
Installation of
Secondary
Generator SlideOut Latch/Catch
KEYWORDS:
Generator, Latch,
Catch
ISSUE DATE:
August 2019
© 2019 REV Recreation Group Inc.
The purpose of this Product Upgrade bulletin is to inform all REV
Recreation Group dealers about the need to inspect, and if necessary,
add a secondary catch to the manual slide-out generator tray on certain
Class A diesel motohomes:
Fleetwood brand:
Holiday Rambler brand:
2014-2020 Discovery (mfd. 5/31/2013 and later) 2016-2020 Endeavor
2017-2020 Discovery LXE
2016-2018 Endeavor XE
2014-2015 Providence (mfd. 6/5/2013 and later)
American Coach brand:
2018 American Revolution (mfd. 9/13/2017 and later)
CONDITION:
On motorhomes affected by this Product Upgrade, the secondary catch
system for the manual slide-out generator tray may have not been installed.
If the secondary catch system is not present, please follow the steps
outlined in this bulletin to install a service kit as a customer convenience.
NOTE: This procedure does not apply to units equipped with a
powered slide-out generator tray.
PROCEDURES:
Dealers are required to call REV Dealer Technical
Support to obtain Prior Authorization before
beginning any work and after the unit is in their bay.
You will receive instructions and will be provided any
necessary part ordering information.
Fleetwood Dealer Technical Support: (800) 816-9825
Holiday Rambler Dealer Technical Support: (877) 332-9239
American Coach Dealer Technical support: (800) 417-6413
• READ THIS ENTIRE BULLETIN CAREFULLY BEFORE
PROCEEDING AND FOLLOW ALL SAFETY PRECAUTIONS.
• Review the list of affected units at the end of this bulletin
to ensure the motorhome you are inspecting is part of this
campaign.
• Take a copy of this bulletin with you when servicing the unit.
• PHOTOS WILL BE REQUIRED FOR THE FOLLOWING
PROCEDURES. READ PHOTO REQUIREMENTS
CAREFULLY. INSUFFICIENT PHOTO DOCUMENTATION
MAY RESULT IN CLAIM DENIAL.
• If there are any questions after reviewing the entire procedure,
contact REV Dealer Technical Support.
This bulletin is supplied for technical information only and is not an authorization for repairs.
“It is impossible to know, evaluate and advise the service trade of all conceivable ways in which service might be done or of the possible hazardous consequences of each way. Accordingly, anyone
who uses a service procedure or tool must first assure that neither personal safety nor vehicle safety will be jeopardized by the selected service methods.”
Product Upgrade Bulletin 190528REV page 1 of 43
!
• KEEP CLEAR OF ALL PINCH POINTS WHEN WORKING UNDER A MOTORHOME.
• THE LEVELING JACKS SHOULD NOT SUPPORT ANY WEIGHT OF THE
MOTORHOME WHILE WORK IS PERFORMED. FAILURE TO FOLLOW THIS
WARNING MAY RESULT IN PERSONAL INJURY.
• DO NOT WORK UNDER AN ELEVATED MOTORHOME UNLESS IT IS SUPPORTED
BY A HOIST OR WITH JACK STANDS CAPABLE OF SUPPORTING ITS WEIGHT.
• HEED ALL PRECAUTIONS AND USE APPROPRIATE PERSONAL PROTECTIVE
EQUIPMENT TO AVOID INJURY.
1.
Park the motorhome on dry, level pavement. Place the transmission into NEUTRAL
and set the parking brake.
2.
Turn off the ignition and remove the ignition key. Maintain control of ignition keys
while work is performed. Place a sign “DO NOT USE” in the driver’s area.
3.
Block wheels to prevent movement.
INSPECTION
4. At the slide-out generator fascia at the front of the unit (see Figure 1), look under the
coach at the brackets that hold the generator slide-out tray latch. In addition to the
latch, there should also be a secondary catch, consisting of a set of metal brackets
and a pin with lanyard. Review the photos on the next page (Figures 3 and 5) for
the two types you may observe, based on the model year, product description and
manufacturing date of the coach you are inspecting.
PHOTO REQUIREMENT
a)
If brackets and a pin with
lanyard are found, take
several clear photos showing
the brackets and pin with
lanyard and submit a claim for
Inspected/Non-Defective (Flat
Rate Code 6081-11).
b)
If no brackets and pin with
lanyard are found (see Figures
2 and 4 for examples), take
several clear photos and then
proceed to Repair Procedure,
beginning at Step 5.
slide-out generator
tray latch brackets
Figure 1
This bulletin is supplied for technical information only and is not an authorization for repairs.
“It is impossible to know, evaluate and advise the service trade of all conceivable ways in which service might be done or of the possible hazardous consequences of each way. Accordingly, anyone
who uses a service procedure or tool must first assure that neither personal safety nor vehicle safety will be jeopardized by the selected service methods.”
Product Upgrade Bulletin 190528REV page 2 of 43
REPAIR PROCEDURE
5. If repairs are required, refer to the following information and photos to obtain the repair
kit that applies to the product description and model year of coach on which you are
working. Follow Steps 6-13 for Repair Kit A; follow Steps 14-23 for Repair Kit B.
Repair Kit A - Kit Part # 10783686 (Follow Steps 6-13)
Applies to:
2014-2016 Discovery (manufactured 5/31/2013 and later)
2014-2015 Providence (manufactured 6/5/2013 and later)
UPGRADE KIT A INSTALLATION REQUIRED
CORRECT - NO REPAIR REQUIRED
catch with pin
and lanyard
Figure 2
Secondary Latch Catch with Pin and Lanyard Missing
Upgrade Repair Kit A Installation Required
Follow Steps 6-13
Figure 3
Secondary Latch Catch with Pin and
Lanyard Installed
No Further Action Needed
Repair Kit B - Kit Part # 10783687 (Follow Steps 14-23)
Applies to:
2016-2020 Endeavor
2016-2018 Endeavor XE
2017-2020 Discovery
2017-2020 Discovery LXE
2018 American Revolution (manufactured 9/13/2017 and later)
UPGRADE KIT B INSTALLATION REQUIRED
CORRECT - NO REPAIR REQUIRED
catch with pin
and lanyard
Figure 4
Secondary Latch Catch with Pin and Lanyard Missing
Upgrade Repair Kit B Installation Required
Follow Steps 14-23
Figure 5
Secondary Latch Catch Installed
No Further Action Needed
This bulletin is supplied for technical information only and is not an authorization for repairs.
“It is impossible to know, evaluate and advise the service trade of all conceivable ways in which service might be done or of the possible hazardous consequences of each way. Accordingly, anyone
who uses a service procedure or tool must first assure that neither personal safety nor vehicle safety will be jeopardized by the selected service methods.”
Product Upgrade Bulletin 190528REV page 3 of 43
Repair Kit A Installation Instructions
Note: This procedure applies only to model year(s) 2014-2016 Fleetwood Discovery
(manufactured 5/31/2013 and later) and model year(s) 2014-2015 Fleetwood
Providence (manufactured 6/5/2013 and later). See attached list of affected units.
Use as
template for
pilot holes
1/4”
Figure 6
Figure 7
6.
Ensure the primary generator latch is engaged and the generator slide-out tray is
closed. Place Bracket 1 (from Repair Kit A) 1/4” up from the bottom of the generator
slide-out stationary latch/catch mounting pad; use it as a template to mark and drill
two 5/32” diameter pilot holes in the rear, vertical surface of the stationary latch/catch
mounting pad. Refer to Figures 6 and 7.
7.
Using two #10 HWH self-tapping screws, attach Bracket 1 to the fixed generator latch/
catch mounting pad using the pilot holes. See Figure 8.
NOTE: Adjust as necessary so that the bracket is parallel with the front-to-rear
centerline axis of the coach.
8.
While holding Bracket 2 (included in
Repair Kit A) aligned with previously
installed Bracket 1, mark and drill
two 5/32” diameter pilot holes in the
side, vertical surface of the movable
generator latch mounting pad as
shown in Figure 8.
5/32” dia. pilot holes
Figure 8
This bulletin is supplied for technical information only and is not an authorization for repairs.
“It is impossible to know, evaluate and advise the service trade of all conceivable ways in which service might be done or of the possible hazardous consequences of each way. Accordingly, anyone
who uses a service procedure or tool must first assure that neither personal safety nor vehicle safety will be jeopardized by the selected service methods.”
Product Upgrade Bulletin 190528REV page 4 of 43
9.
Using two #10 HWH self-tapping
screws (included in Repair Kit A),
attach Bracket 2 to the movable
generator latch mounting pad using
the pilot holes drilled in the previous
step. See Figure 9.
10. On the overlapping bracket, measure
1” in from the end and 1/2” up from
the bottom and drill a 5/32” pilot hole
thru both brackets; see Figure 10.
Using the pilot hole, now drill thru
both brackets with a 17/64” drill bit.
11. Referring to Figures 11 and 12, insert
the pin with attached lanyard (included
in Repair Kit A) through the pair of
aligned holes (created in the previous
step) in Brackets 1 and 2. Extend
the lanyard towards the doorside of
the coach and attach its eyelet to the
underside of the generator support
frame with a #10 self-tapping screw.
Ensure there is minimal slack in the
lanyard.
#10 selftapping screws
Figure 9
1”
1/2”
Figure 10
Bracket 2
Bracket 1
Pin with
Lanyard
Figure 11
Figure 12
This bulletin is supplied for technical information only and is not an authorization for repairs.
“It is impossible to know, evaluate and advise the service trade of all conceivable ways in which service might be done or of the possible hazardous consequences of each way. Accordingly, anyone
who uses a service procedure or tool must first assure that neither personal safety nor vehicle safety will be jeopardized by the selected service methods.”
Product Upgrade Bulletin 190528REV page 5 of 43
12. After verifying that the primary latch
is properly adjusted to allow minimal
movement and the secondary catch is
in place, drill a 7/32” hole through the
latch/catch mounting pad at the location
illustrated in Figure 13.
1.0”
O
7
32
”
1/4”
Figure 13
13. Using a rivet gun, install the 3/16” rivet
(included in Repair Kit A), as shown
in Figure 14. This concludes the
installation of Repair Kit A.
Figure 14
This bulletin is supplied for technical information only and is not an authorization for repairs.
“It is impossible to know, evaluate and advise the service trade of all conceivable ways in which service might be done or of the possible hazardous consequences of each way. Accordingly, anyone
who uses a service procedure or tool must first assure that neither personal safety nor vehicle safety will be jeopardized by the selected service methods.”
Product Upgrade Bulletin 190528REV page 6 of 43
Repair Kit B Installation Instructions
Note: This procedure applies only to model year(s) 2016-2020 Endeavor,
2016-2018 Endeavor XE, 2017-2020 Discovery, 2017-2020 Discovery LXE, and
2018 American Revolution, equipped with a manual generator slide-out tray. See
attached list of affected units.
14. Release the primary generator slide-out
tray latch and fully extend the generator
to allow access to the stationary
generator latch/catch mounting pad
frame. See Figure 15.
15. Measuring from the doorside of the
frame, use the brackets, included in
Repair Kit B, as a template to mark
the locations for the bracket mounting
holes. See Figure 16 for the required
measurements.
Frame
22.1/4”
Figure 15
0
17.3/8”
16. Drill four 5/32” diameter pilot holes
through the frame at the marks made in
the previous step.
Align brackets flush with
bottom of frame
Figure 16
This bulletin is supplied for technical information only and is not an authorization for repairs.
“It is impossible to know, evaluate and advise the service trade of all conceivable ways in which service might be done or of the possible hazardous consequences of each way. Accordingly, anyone
who uses a service procedure or tool must first assure that neither personal safety nor vehicle safety will be jeopardized by the selected service methods.”
Product Upgrade Bulletin 190528REV page 7 of 43
17. Using the holes drilled in the previous step,
attach both brackets to the frame with four #10
HWH self-tapping screws. The brackets should
be installed according to the orientation shown
in Figure 17.
18. Insert the pin, included in the repair kit, to verify
it fits correctly. See Figure 17.
NOTE: It may be necessary to tap the brackets
into alignment with a hammer.
Figure 17
19. Remove the pin and close the generator slideout tray to verify there is no interference with
the newly installed brackets. Re-insert the pin to
verify it can be installed with the generator slideout tray closed.
20. Once the fit is verified, remove the pin and
reopen the generator slide-out tray. Referring
to the orientation shown in Figure 18, predrill a 5/32” diameter pilot hole and mount the
lanyard’s eyelet using a #10 self-tapping screw.
Ensure there is minimal slack in the lanyard.
attach lanyard’s eyelet
Figure 18
21. Close the generator slide-out tray and engage
the primary generator latch. Insert the pin into
the newly installed brackets. See Figure 19.
22. After verifying that the primary latch is properly
adjusted to allow minimal movement and the
secondary catch is in place, drill a 7/32” hole
through the latch/catch mounting pad at the
location illustrated in Figure 20.
23. Using a rivet gun, install the 3/16” rivet (included
in Repair Kit A), as shown in Figure 21. This
concludes the installation of Repair Kit B.
catch with
pin and
lanyard
Figure 19
1.0”
O
7 ”
32
1/4”
Figure 20
Figure 21
This bulletin is supplied for technical information only and is not an authorization for repairs.
“It is impossible to know, evaluate and advise the service trade of all conceivable ways in which service might be done or of the possible hazardous consequences of each way. Accordingly, anyone
who uses a service procedure or tool must first assure that neither personal safety nor vehicle safety will be jeopardized by the selected service methods.”
Product Upgrade Bulletin 190528REV page 8 of 43
PARTS
Order only (1) repair kit per repair. Refer to Step 5
to determine whether Kit A or Kit B is required.
Part Number
Description
10783686
Repair Kit A, Upgrade 190528REV
Applies to 2014-2016 Discovery and
2014-2015 Providence
Kit Contains:
Lanyard with Pin
Brackets (qty. 2)
Screw-Tek #10 X 1 HWH Pltd. (qty. 5)
Rivet, 3/16” x 3/8” DH/BAPKTR-6D-6BK (qty. 1)
Repair Kit A
Part Number
Description
10783687
Repair Kit B, Upgrade 190528REV
Applies to 2016-2020 Endeavor,
2016-2018 Endeavor XE, 2017-2020 Discovery,
2017-2020 Discovery LXE, and
2018 Revolution (mfd. 9/13/2017 and later-manual
generator slide only)
Kit Contains:
Lanyard with Pin
Brackets (qty. 2)
Screw-Tek #10 X 1 HWH Pltd. (qty. 5)
Rivet, 3/16” x 3/8” DH/BAPKTR-6D-6BK (qty. 1)
TOOLS
Wheel Chocks
Flashlight
Hammer
Rivet Gun
Tape Measure
Repair Kit B
Power Drill with Bits:
5/32” Drill Bit
17/64” Drill Bit
7/32” Drill Bit
5/16” Driver Bit
WARRANTY LABOR ALLOWANCE:
Product Upgrade 190528REV - Secondary Generator Slide Latch/Catch Installation
Use Flat Rate Code:
Time
6081 - 11 Inspected/Not Defective
6081 - 12 Inspected/Defective/Repaired
0.10 hr.
0.40 hr.
If you have any questions regarding this Bulletin, contact:
American Coach Dealer Technical support: (800) 417-6413
Holiday Rambler Dealer Technical Support: (877) 332-9239
Fleetwood Dealer Technical Support: (800) 816-9825
Service literature can be accessed online at: http://revrvdealers.com
This bulletin is supplied for technical information only and is not an authorization for repairs.
“It is impossible to know, evaluate and advise the service trade of all conceivable ways in which service might be done or of the possible hazardous consequences of each way. Accordingly, anyone
who uses a service procedure or tool must first assure that neither personal safety nor vehicle safety will be jeopardized by the selected service methods.”
Product Upgrade Bulletin 190528REV page 9 of 43
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TSB/Document ID: PUB190528REV
Replacement Service Bulletin Number:
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