Service Campaign 901G Dealer Best Practice
Date:

August 09, 2019

Attn:

Dealer Principal/General Manager/Service Manager/Parts Manager Service

Subject:

Campaign 901G: 2018 G80/G90 Oil Cap Replacement

***IMPORTANT Dealer Stock and Retail Vehicles***
Dealers should perform this Service Campaign on all affected vehicles prior to customer retail delivery and whenever an
affected vehicle is in the shop for any maintenance, or repair.
Updates To This Document
•

Initial Communication to Retailers

Date
08/09/19

Affected Vehicles
Genesis Motor America is conducting an Emissions Service Campaign to inspect, and if necessary, replace the oil cap on
certain 2018MY G80 (DH) and G90 (HI) vehicles equipped with Lambda engines.
The affected vehicles include:
 Certain 2018MY G80 (DH) vehicles equipped with 3.8L or 3.3T Lambda engines.
 Certain 2018MY G90 (HI) vehicles equipped with 3.3T Lambda engines.

Description
On certain engines, the factory installed engine oil filler cap may have the incorrect text for engine oil viscosity printed on the
top.

Service Action
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls,
and advise the customer on time requirements. Please make sure Service Valet is turned on as a
transportation type.
Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including
Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set
separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you
have all necessary tools, campaign parts and shop equipment as needed. Ensure an adequate availability of
Courtesy Vehicles (CVP) are put into service to be able to accommodate these customers. Ensure Service Valet is
offered to all Genesis Recall customers. Best Practice: Service Valet representative will complete this Service
Campaign at the customer’s home, or office.
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and
print a copy for technicians. For customers who decline Service Valet and opt to drive-in to your dealership,
ensure a Courtesy Vehicle (CVP) is offered, and available. If a customer has declined the campaign, note
this on the repair order and request the customer’s signature next to the statement. If Service Valet is used
to complete this Service Campaign at the customer’s location, follow Service Valet customer reception and
arrival processes.

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Service Campaign 901G Dealer Best Practice
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and
Quality Control your work.


Visually confirm text on engine oil filter cap, and replace as needed.



Fill in the information on the 00305-SC901-G Campaign Sticker and apply onto the hood in the area below
the Emissions Label (see example placement below)

Campaign Sticker – Part Number: 00305-SC901-G

Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the
customer’s next service.


Provide the customer a “Proof of Correction Certificate” if required by their vehicle’s registered state.
“Proof of Correction Certificate”
If the customer is a California Registered Owner:
 The California Air Resources Board requires that emissions related campaigns such as this, be
completed prior to annual vehicle registration renewal. Without this repair, the customer may not
be able to complete their vehicle registration and obtain a license tag.
 Once this repair has been completed, the Hyundai dealer will provide a “Proof of Correction
Certificate”. The California Department of Motor Vehicles (DMV) may request this Proof of
Corrections Certificate during the customer’s next vehicle registration. This certificate should be
kept with the customer’s vehicle records thereafter.
If the customer is a Registered Owner in Connecticut, Delaware, Maine, Maryland, Massachusetts,
New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont or Washington:
 Because these states have adopted the California emissions regulations, the Hyundai dealer will
also provide a “Proof of Correction Certificate” once this repair has been completed. The
customer’s state’s Department of Motor Vehicles, Department of Transportation, Motor Vehicle
Administration, Motor Vehicle Commission or Department of Licensing may request this Proof of
Corrections Certificate during their next vehicle registration. This certificate should be kept with the
customer’s vehicle records thereafter.
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Service Campaign 901G Dealer Best Practice
Proof of Correction Card - Part Number: NP050-09006

Reconnect – Follow up for customer satisfaction.

Parts


Please proceed with ordering parts as outlined in the corresponding TSB (TSB #19-01-002HG)

Customer Notification
TBD
Thank you for your prompt attention to this important safety matter and continued commitment to taking care of Genesis
customers.
Genesis Motor America, LLC

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Service Campaign 901G Dealer Best Practice
Customer FAQ
Q1: What is the purpose of the service campaign?
A1: The oil filler cap may be printed with incorrect text to specify the recommended SAE Engine Oil Viscosity Number. Proper
engine oil viscosity is necessary to ensure continued normal operation of the vehicle’s engine.
Q2: What will be done during the service at the dealer?
A2: Hyundai dealers will inspect and if necessary replace the oil filler cap with a new one containing the corrected SAE Engine
Oil Viscosity Number at no cost to vehicle owners.
Q3: When will owners be notified?
A3: TBD
Q4: Can the service be performed now (prior to receiving notice)?
A4: Yes. Customers should contact their nearest Hyundai dealer to schedule the service as soon as possible. The actual time
required to perform the procedure is only a few minutes, however their vehicle may be needed longer; therefore, it is
recommend that the customer schedule a service appointment to minimize inconvenience.
Having this service performed will help ensure the customer’s vehicle’s full protection under the emissions warranty.
“Proof of Correction Certificate”
If the customer is a California Registered Owner
 The California Air Resources Board requires that emissions related campaigns such as this, be completed prior to
annual vehicle registration renewal. Without this repair, the customer may not be able to complete their vehicle
registration and obtain a license tag.
 Once this repair has been completed, the Hyundai dealer will provide a “Proof of Correction Certificate”. The
California Department of Motor Vehicles (DMV) may request this Proof of Corrections Certificate during the
customer’s next vehicle registration. This certificate should be kept with the customer’s vehicle records thereafter.
If the customer is a Registered Owner in Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New
York, Oregon, Pennsylvania, Rhode Island, Vermont or Washington
 Because these states have adopted the California emissions regulations, the Hyundai dealer will also provide a
“Proof of Correction Certificate” once this repair has been completed. The customer’s state’s Department of Motor
Vehicles, Department of Transportation, Motor Vehicle Administration, Motor Vehicle Commission or Department of
Licensing may request this Proof of Corrections Certificate during their next vehicle registration. This certificate
should be kept with the customer’s vehicle records thereafter.

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Service Campaign 901G Dealer Best Practice
Key Contact Information
Dealer Support
Parts

Contact Information
1-844-436-6455
www.GenesisDealerUSA.com

Description
Parts ordering hotline for retailers

Parts > Mobis Parts Portal
Techline

1‐855-240-6401

Vehicle Technical Support for Genesis technicians

Warranty HELP Line

1‐877‐446‐2922
[email protected]

Warranty Claim questions for Genesis Retailers

Warranty Prior Approval (PA) Center

1‐844-371-3808
[email protected]

Warranty Prior Approval (PA) Center for Genesis
Retailers

Service Lane Technology (SLT)
Xtime / AutoLoop / CDK

[email protected] / 1-866-984-6355
Assistance with SLT Appointment:
• Appointment / Shop Capacity Management /
[email protected] / 1-877-850-2010
Campaign Integration / Operation Codes
CDK Service Connect within the CDK system
/ 1-866-668-5394 (option 6)

Customer Support

Contact Information

Description

Genesis Customer Care

1‐844‐340‐9741
[email protected]

For Genesis Customer Care, Connected
Services and Roadside Assistance

Genesis Recall /Campaign
Website

www.genesis.com/us/recall

Updated information for customers related to recall
and service campaigns

Genesis Roadside Assistance

1-844-340-9742

Genesis Roadside Assistance

Key Reference Information
Name

Source

Campaign Central

Consolidated repository of recall and service campaign dealer best practices.
Located on the service tab homepage in www.GenesisdealerUSA.com

Service Valet Appointment Scheduling

www.GenesisdealerUSA.com > Resources > Document Library > Services > Service
Valet > Xtime Service Valet Settings Guide

Car Care Scheduling (Xtime) - Recall Appointment
Notification

1.
2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

Parts – Campaign Parts Management (CPM)
Procedure

As applicable; www.GenesisdealerUSA.com > Resources > Documents
Library > Parts > Campaign Parts Management

Courtesy Vehicle (CVP) Program

www.GenesisdealerUSA.com > Service tab > CVP Fleet Management

Technical Service Bulletin (TSB)

www.GenesisdealerUSA.com > Service tab > Tech Info

Uncompleted Campaign VIN Listing

A listing of vehicles is located on WEBDCS> SERVICE tab> select
UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.

Recall / Campaign Website

www.genesis.com/us/recall

NHTSA Website

www.safercar.gov
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