Service Alert

Mazda North American Operations
Irvine, CA 92618-2922

Subject:
2019-2020 MAZDA3 SERVICE CAUTIONS FOR NEW AND REVISED
FEATURES

Service Alert No.: SA-010/19

Last Issued: 09/16/2019

BULLETIN NOTES
This Service Alert supersedes the previously issued Service Alert(s) listed below: The changes are noted in
Red.

Previous
Service
Alert(s):

Date(s) Issued:

SA-010/19

08/14/19, 08/06/19, 07/19/19, 07/12/19, 06/13/19, 06/07/19,05/09/19,05/02/19,
04/25/19,04/11/19, 03/29/19, 03/21/19, 03/15/19,03/08/19, 03/06/19, 03/05/19,
02/25/19

APPLICABLE MODEL(S)/VINS
2019-2020 Mazda3

DESCRIPTION
The 2019-2020 Mazda3 has new and revised features that are different from previous models, and may be
difficult to understand. This Service Alert provides valuable information to support potential dealer and
customer concerns.

Index
PDI fuse
Apple CarPlay™ / Android Auto™ Install Kit
Blind Spot Monitoring System (BSM)
Front Wiper Service Caution
i-ACTIVSENSE Switch
Traffic Sign Recognition (TSR)
MAZDA CONNECT Power Function
MAZDA CONNECT Center Display View
In-Vehicle Digital Owner's Manual
Navigation System
SIRIUSXM Data Service
Power Door Locks
Auxiliary Key

Page 1 of 29
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Service Alert No.: SA-010/19

Last Issued: 09/16/2019

Transmitter Battery Saving Function
Keyless Entry Using Auxiliary Key
Rear Door Child Safety Locks Operation
Theft-Deterrent System
Link Seat & Climate Control Temperatures
Seat Warmer Turns OFF
Electric Parking Brake (EPB)
A/C Air Temperature Is Not Cold
Tire Pressure Monitoring System (TPMS)
Condition Based Maintenance
M-MDS (MDARS)
Part Replacement

Item

Service Information

Page 2 of 29
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Service Alert No.: SA-010/19

Last Issued: 09/16/2019

Fuse Block
Fuse to be Installed at PDI (JM1 = Japan built)
(Engine Compartment)
1. There is only one fuse removed at the factory that should be
installed at PDI. It is fuse F27 (25A). The fuse is stored in the lid of
the fuse box with the spare fuses.
2. The current PDI form is wrong. It states there are two (2) fuses
removed (F46 and F50) that should be installed. The form is being
updated with this change.

Fuse to be Installed at PDI (3MZ = Mexico built)
Fuse Block
1. There are two fuses removed at the factory that should be
(Left Side)
installed at PDI. They are fuse F27 (25A) and F15 (15A).
2. NOTE: On some vehicles, fuse F13 (15A) is being removed
instead of F15 at the factory. This causes the Commander switch
to be inoperative.
3. The F27 (25A) fuse is stored in the lid of the fuse box with the
spare fuses.
4. The F15 (15A) fuse is stored in the lower panel compartment on
the left side of the steering wheel.
5. Go to SA-017/19 for details.

Apple CarPlay™ / Android Auto™ Install Kit
1. The Mazda3 sedan (4 door base model) is not equipped with
See SA-001/19 - APPLE CARPLAY™
Apple CarPlay™ / Android Auto™.
/ ANDROID AUTO™ FREQUENTLY
2. Apple CarPlay™ / Android Auto™ Smartphone Screen Mirroring Kit ASKED QUESTIONS (FAQ)
accessory is not available for the Mazda3 sedan (4 door base
model).
Page 3 of 29
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Service Alert No.: SA-010/19

Last Issued: 09/16/2019

Blind Spot Monitoring (BSM) System
1. BSM system indicates vehicle on the opposite side.
2. i-ACTIVSENSE indicator ring will not turn green
3. Rear Cross Traffic Alert (RCTA) does not work
4. Rear side radar sensor aiming may fail
5. TPMS DTC(s) stored
This may be caused by BSM rear side radar sensor(s) installed facing
the wrong direction.

OK

NG

---

Rear side radar sensors (A) part label must not be visible when
installed.

Front Wiper Service Caution
1. Wiper arm park position is located under the hood.
2. When servicing front wipers, front wiper service mode is required
or damage to wiper arms may occur (see Service Information).
3. If wiper arms are replaced, M-MDS is needed for wiper arm
adjustment (see Service Information)
4. DO NOT use wiper arms as markers when in dealer inventory.

See Owner's Manual Maintenance and Care Replacing
Windshield Wiper Blades
MGSS: WINDSHIELD WIPER ARM
AND BLADE ADJUSTMENT

Page 4 of 29
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Service Alert No.: SA-010/19

Last Issued: 09/16/2019

i-ACTIVSENSE Switch (New)

Activated Status: Green

For 2019-2020 (early production):
See Owner's Manual - When
Driving - i-ACTIVSENSE - iACTIVSENSE

When iACTIVSENSE is in
normal operating
status, the
instrument cluster
i-ACTIVSENSE
indicator is green.

For 2020 (later prodcution):
See Owner's Manual- When
Driving - i-ACTIVSENSE - iACTIVSENSE

Stand-by Status: White
When iACTIVSENSE has
an environmental
fault, such as a
dirty windshield or
driving into the
sun, the
instrument cluster
i-ACTIVSENSE
indicator is white.

Page 5 of 29
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Service Alert No.: SA-010/19

Last Issued: 09/16/2019

Warning Status: Amber

When iACTIVSENSE has a
fault that needs
diagnosis by a
dealership, the
instrument cluster
i-ACTIVSENSE
indicator is amber.

For 2019-2020
(early production)
with VINS:
1. JM1BP******
150231
2. 3MZBP****** Partially Cancelled Status:
INDICATOR IS TURNED OFF
118757
and earlier
When the iACTIVSENSE
switch is pressed
and released
immediately, the
following systems
are canceled.
1. Lane
Departure
Warning
System
(LDWS)
2. Blind Spot
Monitoring
(BSM)

Page 6 of 29
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Service Alert No.: SA-010/19

Last Issued: 09/16/2019

3. Distance
Speed Alert
(DSA)
4. Rear Cross
Traffic Alert
(RCTA)
5. Lane-keep
Assist System
(LAS)
To turn the system
back to "Activated
Status" , press the
i-ACTIVSENSE
switch once.
NOTE: If MRCC is
used, the system
will also return to
"Activated Status".
For 2019-2020
(early production)
with VINS:
Fully Cancelled Status:
1. JM1BP****** I-ACTIVSENSE INDICATOR IS OFF
150231
SBS OFF WARNING LIGHT IS ON
2. 3MZBP******
118757
and earlier
When the iACTIVSENSE
switch is pressed
and held, all
systems are
canceled.
1. Lane
Departure
Warning
System
(LDWS)
2. Blind Spot
Monitoring
(BSM)
Page 7 of 29
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Service Alert No.: SA-010/19

Last Issued: 09/16/2019

3. Distance
Speed Alert
(DSA)
4. Rear Cross
Traffic Alert
(RCTA)
5. Lane-keep
Assist System
(LAS)
6. Smart Brake
Support (SBS)
7. Smart Brake
Support [Rear]
(SBS-R)
8. Smart Brake
Support [Rear
Crossing] (SBS
RC)
For 2020 (later
production) with
VINS:
Cancelled Status:
1. JM1BP******
I-ACTIVSENSE OFF INDICATOR IS ILLUMINATED
150232
2. 3MZBP******
118758
and later
When the iACTIVSENSE
switch is pressed,
the following
systems are
canceled and the
i-ACTIVSENSE OFF
indicator turns
illuminates.
1. Lane
Departure
Warning
System
(LDWS)

Page 8 of 29
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Service Alert No.: SA-010/19

Last Issued: 09/16/2019

2. Blind Spot
Monitoring
(BSM)
3. Distance
Speed Alert
(DSA)
4. Rear Cross
Traffic Alert
(RCTA)
5. Lane-keep
Assist System
(LAS)
To turn the system
back to "Activated
Status", press the
i-ACTIVSENSE
switch once.
NOTE: If MRCC is
used, the system
will also return to
"Activated Status".

Page 9 of 29
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Service Alert No.: SA-010/19

Last Issued: 09/16/2019

Traffic Sign Recognition (TSR) *
NOTE:
1. TSR function is only available with a dealer installed in-vehicle
navigation system accessory.
2. TSR function requires Forward Sensing Camera (FSC) recognition
or navigation SD card map data when the vehicle is driven.**
3. TSR function is not displayed in the Active Driving Display.
4. TSR function is disabled when Apple CarPlay™ or Android Auto™ is
connected.
* Some models

See Owner's Manual - When
Driving - i-ACTIVSENSE - iACTIVSENSE - Traffic Sign
Recognition System (TSR)

MAZDA CONNECT
Speed Limit Alert OFF
(Default Setting)

No Function

MGSS: Traffic Sign Recognition
(TSR)

Driving under the speed limit

Page 10 of 29
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Service Alert No.: SA-010/19

Last Issued: 09/16/2019

Driving over the speed limit

Stop sign and Speed Limit recognized

Do Not Enter sign and Speed Limit
recognized
Page 11 of 29
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Service Alert No.: SA-010/19

Last Issued: 09/16/2019

MAZDA CONNECT
Speed Limit Alert ON
(Customer Setting
Change)

Excessive Speed Warning

MAZDA CONNECT Speed Limit Alert Customer Settings
1. Speed Limit Alert Settings
1. OFF
2. Visual
3. Visual + Audible
2. Speed Limit Alert Threshold
1. 0 mph
2. +5 mph
3. +10 mph
** SD Card maps may contain information about the speed limits of
the roads. The navigation system is able to warn driver if they exceed
the current limit. This information may not be available in some areas
or may not be fully correct for all roads on the map.

Page 12 of 29
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Service Alert No.: SA-010/19

Last Issued: 09/16/2019

MAZDA CONNECT New Power Off Function

See Owner's Manual Interior Features - Mazda
Connect
1. Audio Mute - Short press the volume knob (Press again to cancel)
2. Power Off - Press and hold the volume knob (Press and hold again MGSS: ENTERTAINMENT SYSTEM
to Power ON)
In-vehicle Owner's Manual
installation

Page 13 of 29
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Service Alert No.: SA-010/19

Last Issued: 09/16/2019

MAZDA CONNECT Center Display View
The rear-view monitor does not utilize all of the center display space.
Function

Display

MAZDA
CONNECT FM

Apple CarPlay

Android Auto

Rear View
Monitor