◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
August 8, 2019

TOPIC
JLG Phase 2 Launch for Certain 2011 – 2013 Model Year Lexus GX 460 vehicles.

The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this subject.
Thank you for your cooperation.

© 2019 Toyota Motor Sales, USA

Lexus, A Division of Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: May 2, 2019
To:

All Lexus Dealer Principals, General Managers, Pre-Owned Managers, Service Managers, Parts Managers
and Warranty Administrators

SPECIAL SERVICE CAMPAIGN JLG (Remedy)
Certain 2010 Model Year Lexus GX 460
Certain 2011 - 2013 Model Year Lexus GX 460
Air Injection Pumps and Air Switching Valves
Phase
1
2

Model / Years
2010 GX 460
2011 – 2013 GX 460

Production Period
Late July 2009 – Early August 2010
Early August 2010 – Late August 2013

Approximate Total Vehicles
10,900
28,300

Condition
There is a possibility that moisture in the air may cause a filter in the vehicle emissions system to degrade. This degradation could cause
damage to other parts of the vehicle emission system and illuminate the check engine light (Malfunction Indicator Light).
Remedy
Any authorized Lexus dealer will replace the filter in the air injection pump with one of an improved design and replace the air switching valves
in the vehicle emissions system FREE OF CHARGE. The dealer will also inspect the air injection pump for damage and may replace the air
injection pump, as needed, FREE OF CHARGE.
Covered Vehicles
There are approximately 39,200 vehicles covered by this Special Service Campaign. There are approximately 200 vehicles involved in this
Special Service Campaign were distributed to Puerto Rico.
Owner Letter Mailing Date
Refer to the table below for additional details regarding owner notification timing. A sample of the owner notification letter has been included
for your reference.
Phase
1
2

Approximate Owner
Notification Start Date
Mid-May 2019
Late-August 2019

Approximate Duration of
Mailing
3 Months
3 Months

Lexus makes significant effort to obtain current customer name and address information from each state through industry resources when
mailing owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Special Service Campaign
announcement, it is the dealership’s responsibility to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not yet received a notification,
please verify eligibility by confirming through TIS prior to performing repairs. Dealers should perform the repair as outlined in the Technical
Instructions found on TIS.

© 2019 Lexus, A Division of Toyota Motor Sales, USA

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Dealer Inventory Procedures
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Lexus requests that dealers complete this Special Service Campaign on any new or used vehicles currently
in dealer inventory that are covered by this Special Service Campaign prior to customer delivery. However, if the campaign cannot be
completed (for example, due to remedy parts availability), delivery of a covered vehicle is acceptable if disclosed to the customer that the
vehicle is involved in a Special Service Campaign.
Lexus expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle buyer information. Dealers are
expected to provide a copy of the completed form, along with the most current FAQ, to the vehicle buyer. Lexus and the dealer may use this
information to contact the customer when the remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the subject line of the email state
“Disclosure Form JLG” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle Inventory Summary available in
Dealer Daily (https://dealerdaily.lexus.com/). The Vehicle Inventory Summary may take up to 4 hours to populate information for newly
launched campaigns.
L/Certified Vehicles
L/Certified policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service Campaign, or Limited Service
Campaign. Thus, no affected units are to be designated, sold, or delivered as L/Certified until all applicable Safety Recalls, Special Service
Campaigns, and Limited Service Campaigns have been completed on that vehicle.

Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the Special Service
Campaign. Please welcome them to your dealership and answer any questions that they may have. A Q&A is provided to assure a consistent
message is communicated.
Customers with additional questions or concerns are asked to please contact the Lexus Guest Experience Center at 1-800-255-3987
Monday – Friday, 8:00 am to 8:00 pm, or Saturday 9:00 am to 6:00 pm Eastern Time
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media contacts must be directed to
Tania Saldana (859) 815-9968 in Toyota Corporate Communications. Please do not provide this number to customers. Please provide this
contact only to media.

© 2019 Lexus, A Division of Toyota Motor Sales, USA

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Parts Ordering Process
Due to potentially limited availability, the parts may have been placed on either Manual Allocation Control (MAC) or Campaign Parts Order
Request (CPOR). As the parts inventory changes, the ordering process may change. Please check the Lexus Special Activities CPOR/MAC
report on Dealer Daily for the most up-to-date parts ordering information.
Part Number
04006-37138
04008-3520C
17610-0C040

Part Description
Air Switching Valve Kit* (required on all repairs)
Air Pump Repair Kit** (required on most repairs)
Assembly, Air Pump*** (used on very few repairs)

Quantity
1
1
1

Part Number
25701-38100
25702-38050
17613-31010
17376-38030

*Air Switching Valve Kit Contains:
Valve Set, Emission Control, No .2
Valve Set, Emission Control, No .1
Cover, Air Pump
Gasket, Air Tube, No.1

Quantity
1
1
1
2

Part Number
90166-A0010
17617-0C010
17602-0C010

**Air Pump Repair Kit Contains:
Screw, Hexalobular Tapping
Filter, Air Pump
Cover Sub-Assembly, Air Pump Filter (w/ Air Pump Inlet)

Quantity
1
1
1

*** The Air Pump assembly will need to be replaced only in rare cases, depending on the inspection results.
Note: Warranty will only reimburse the dealership for the cost of the kit. Claims for individual parts listed will be denied.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this repair are required to
successfully complete the most current version of the E-Learning course “Safety Recall and Service Campaign Essentials”. To ensure that all
vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following
certification levels:
•
•
•

Certified
Senior
Master

Always check which technicians can perform the recall remedy by logging on to https://LCTPReports.com. It is the dealership’s responsibility
to select technicians with the above certification level or greater to perform this repair. Carefully review your resources, the technician skill
level, and ability before assigning technicians to this repair. It is important to consider technician days off and vacation schedules to ensure
there are properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service Campaigns on the vehicle during the
time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Lexus. To help ensure that all vehicles have the repair performed correctly,
please designate at least one associate (someone other than the individual who performed the repair) to verify the repair quality of every
vehicle prior to customer delivery.

© 2019 Lexus, A Division of Toyota Motor Sales, USA

S p e c i a l S e r v i c e C a m p a i g n J L G - D - P a g e |4

Vehicles Emission Recall Proof of Correction Form (California only)
As this Special Service Campaign includes emission related parts, California dealers are requested to fill out the Vehicle Emissions Recall –
Proof of Correction form after repairs have been completed. The vehicle owner may require this form for vehicle registration renewal. It is
important to note that the forms are an official state document and blank forms must be secured to prevent misuse. Booklets can be ordered
from the MDC (material number 00410-92007).
Phase 1
Please complete the form and provide it to the owner. The first non-completed VINs
will be submitted to the California state DMV by November 30, 2019. If the vehicle
owner’s warranty claim will not be processed and paid prior to this date, please be
sure to complete a form and provide it to a California owner.
Phase 2
Please complete the form and provide it to the owner. The first non-completed VINs
will be submitted to the California state DMV by March 01, 2020. If the vehicle
owner’s warranty claim will not be processed and paid prior to this date, please be
sure to complete a form and provide it to a California owner

Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
Verify Vehicle Eligibility
1. Check the TIS Vehicle Inquiry System

Not Covered

No further action required

YES

Replace the Air Pump Assembly and
Air Switching Valve Kit

Covered

Perform Heath Check. Are DTC’s P2444,
P2445, P2447 and/or P0418 present?

No
Install the Air Pump Repair Kit and
Air Switching Valve Kit

Campaign completed, return
the vehicle to the customer

Op Code
JLG001
JLG002
•

Description
Install the air pump repair kit and replace the air switching valve
Replace the air pump assembly and the air switching valve

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
© 2019 Lexus, A Division of Toyota Motor Sales, USA

Flat Rate Hours
2.4
2.4

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Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Special Service Campaign. This claim filing information is used by Lexus for various
government reporting activities; therefore, claim filing accuracy is crucial. If it has been identified that a claim has been filed using an incorrect
Op Code or a claim has been filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.

Campaign Designation / Phase Decoder

J

0

A

Year Campaign is Launched

Repair Phase

Current Campaign Letter
for this year

B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
G = 2016
H = 2017
J = 2018
Etc...

0 = Remedy
1 = Interim (Remedy not yet
available) “1” will change to “0”
when the Remedy is available
(May use other characters in
unique cases)

1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
27th Campaign = 1
28th Campaign = 2
Etc...

Examples: