C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
J0A = Launched in 2018, Remedy Phase, 1st Campaign Launched in 2018.

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedures required to
implement this Special Service Campaign.
Thank you for your cooperation.
Lexus, a Division of Toyota Motor Sales, USA, INC.

© 2019 Lexus, A Division of Toyota Motor Sales, USA

SPECIAL SERVICE CAMPAIGN JLG (Remedy)
Certain 2010 Model Year Lexus GX 460
Certain 2011 - 2013 Model Year Lexus GX 460
Air Injection Pumps and Air Switching Valves
Frequently Asked Questions
Original Publication Date: May 2, 2019

◄ IMPORTANT UPDATE ►

DATE
August 08, 2019

TOPIC
JLG Phase 2 Launch for Certain 2011 – 2013 Model Year Lexus GX 460 vehicles.

The most recent update will be highlighted with a red box.
Q1:
A1:

What is the condition?

There is a possibility that moisture in the air may cause a filter in the vehicle emissions system to degrade. This degradation could
cause damage to other parts of the vehicle emission system and illuminate the check engine light (Malfunction Indicator Light).

Q1a:
A1a:

Q2:
A2:

What parts of the vehicle emissions system are affected and what is their function?

The degradation of the filter in the air injection pump could damage the air injection pump and the air switching valves.
These parts are designed to pump fresh air into the exhaust stream during a cold engine start. This helps speed the catalytic
converter warm up time and helps reduce cold start emissions.

Are there any warnings that this condition exists?

Yes. If the condition has occurred, the check engine light (Malfunction Indicator Light) will illuminate.

Check Engine Light

NOTE: It is possible for the check engine light above to be illuminated for another reason, unrelated to this Special Service

Campaign.

FAQ Page 1 of 2
© 2019 Lexus, A Division of Toyota Motor Sales, USA

Q3:
A3:

What is Lexus going to do?

Lexus will send an owner notification by first class mail, advising owners to make an appointment with their authorized Lexus dealer
to have the dealer replace the filter in the air injection pump with one of an improved design and replace the air switching valves in
the vehicle emissions system FREE OF CHARGE. The dealer will also inspect the air injection pump for damage and may replace
the air injection pump, as needed, FREE OF CHARGE.
Refer to the table below for additional details regarding owner notification timing.
Phase
1
2

Approximate Owner
Notification Start Date
Mid-May 2019
Late-August, 2019

Approximate Duration of
Mailing
3 Months
3 Months

NOTE (Customers who live in the state of California)
The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle
registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years
and before it is sold. Without the completion of this FREE Special Service Campaign, the California Air Resources Board (CARB)
will not allow your vehicle to be registered. State of California Regulations require Lexus to provide the Department of Motor
Vehicles with a record of all vehicles that have not had the Special Service Campaign completed.
Your Lexus dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been
completed. Please ensure you retain this form, because the DMV may require that you supply proof that the campaign has been
completed during your vehicle registration renewal process.

Q4:
A4:

Which and how many vehicles are covered by this Special Service Campaign?

There are approximately 39,200 vehicles covered by this Special Service Campaign.
Phase

Model Name

Model Year

Production Period

1
2

GX 460

2010
2011 - 2013

Late July 2009 – Early August 2010
Early August 2010 – Late August 2013

Q4a:
A4a:

Q4b:
A4b:

Q5:
A5:

Q6:
A6:

Q7:
A7:

Q8:
A8:

Are there any other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign in the U.S.?

No, there are no other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign.

Lexus previously sent me a letter about Warranty Enhancement Program ZLH which involves the same components. Is
my vehicle still covered by this Warranty Enhancement Program?

Yes, the Warranty Enhancement Program coverage still applies. However, Lexus recommends that you make an
appointment for the new Special Service Campaign JLG at your earliest convenience.

How long will the repair take?

The repair takes approximately two and a half hours. However, depending upon the dealer’s work schedule, it may be necessary to
make the vehicle available for a longer period of time.

What if I previously paid for repairs related to this Special Service Campaign?

Reimbursement consideration instructions will be provided in the owner letter.

How does Lexus obtain my mailing information?

Lexus uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive registration or title
information, based upon the DMV records. Please make sure your registration or title information is correct.

What if I have additional questions or concerns?

If you have additional questions or concerns, please contact the Lexus Guest Experience Center at 1-800-255-3987 Monday –
Friday, 8:00 am to 8:00 pm, or Saturday 9:00 am to 6:00 pm Eastern Time.

FAQ Page 2 of 2
© 2019 Lexus, A Division of Toyota Motor Sales, USA

Certain 2011 – 2013 Model Year Lexus GX 460
Air Injection Pumps and Air Switching Valves
Special Service Campaign (Remedy Notice)
[VIN]
Dear Lexus Customer:
At Lexus, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing efforts to provide superior
customer satisfaction, Lexus is announcing a Special Service Campaign, which includes your vehicle.

e

You received this notice because our records, which are based primarily on state registration and title data, indicate that you are the current
owner.

pl

What is the condition?
There is a possibility that moisture in the air may cause a filter in the vehicle emissions system to degrade. This degradation could cause
damage to other parts of the vehicle emission system and illuminate the check engine light (Malfunction Indicator Light).
What parts of the vehicle emissions system are affected and what is their function?
The degradation of the filter in the air injection pump could damage the air injection pump and the air switching valves. These parts are
designed to pump fresh air into the exhaust stream during a cold engine start. This helps speed the catalytic converter warm up time and helps
reduce cold start emissions.

Sa
m

Are there any warnings that this condition exists?
Yes. If the condition has occurred, the check engine light (Malfunction Indicator Light) will illuminate.

Check Engine Light

NOTE: It is possible for the check engine light above to be illuminated for another reason, unrelated to this Special Service Campaign.

What will Lexus do?
Before you are inconvenienced by this condition, any authorized Lexus dealer will replace the filter in the air injection pump with one of an
improved design and replace the air switching valves in the vehicle emissions system FREE OF CHARGE. The dealer will also inspect the air
injection pump for damage and may replace the air injection pump, as needed, FREE OF CHARGE.
What should you do?

Please contact your authorized Lexus dealer to make an appointment to have the Air Switching Valves and Air Injection Pump or
Pump Filter inspected and replaced as needed. The remedy will take approximately two and a half hours. However, depending on the
dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.

What if you have other questions?
•
•
•

Your local Lexus dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.lexus.com/recall.
If you require further assistance, please visit http://Lexus.com/contact for options to contact the Lexus Guest Experience Center.

If you would like to update your vehicle ownership or contact information, please visit http://drivers.lexus.com/lexusdrivers. You will need
your full 17-digit Vehicle Identification Number (VIN) to input the new information.

e

What if you live in California and don’t have this Special Service Campaign performed?
The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration
renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold.
Without the completion of this NO CHARGE Special Service Campaign the California Air Resources Board (CARB) will not allow your
vehicle to be registered. State of California Regulations require Lexus to provide the Department of Motor Vehicles with a record of all
vehicles that have not had the Special Service Campaign completed.
Your Lexus dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the campaign has been completed. Please
ensure you retain this form, because the DMV may require that you supply proof that the campaign has been completed during your vehicle
registration renewal process.

pl

What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter, you may be eligible for
reimbursement. For reimbursement consideration, please submit a copy of your repair order, proof-of-payment, and ownership information
to Lexus’ online, self-service portal. Log-in to your Lexus Drivers account at https://drivers.lexus.com/lexusdrivers/, click on the “Resources”
tab, select “Safety Recall and Service Campaigns”, and click on “Submit Reimbursement Request”.
Alternatively, if you prefer to mail this information for reimbursement consideration, please use the address below:

Sa
m

Lexus
A Division of Toyota Motor North America, Inc.
PO Box 259001 – SSC/CSP
Mail Drop E3-2D
Plano, TX 75025-9001

Please refer to the attached Reimbursement Checklist for required documentation details.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any inconvenience this
condition may have caused you.
Thank you for driving a Lexus.
Sincerely,

LEXUS, A DIVISION OF TOYOTA MOTOR SALES, U.S.A., INC.

Lexus, A Division of Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for L/Certified units.

This vehicle is involved in Special Service Campaign. At this time, remedy parts are not available, and the remedy has NOT been performed.
I understand that the vehicle will need to be returned to an authorized Lexus dealer to have the remedy performed at NO CHARGE when
the remedy is available.
Customer Signature
Lexus recommends that you register with the Lexus Drivers Community at http://www.lexus.com/drivers/ and regularly check recall
applicability using www.lexus.com/recall or www.safercar.gov. You will need to input your 17-digit Vehicle Identification Number (VIN).
VIN

Campaign Code

Model

Model Year

Customer Information
Customer Name

Customer Email

Customer Address

Home Phone #
Mobile Phone #
Date

Please provide this information so that Lexus or your dealer can notify you when the remedy becomes available. This information will
only be used for campaign communications. If you’d like to update your preferred contact information in the future, visit
www.lexus.com/drivers or contact us at 1-800-255-3987.
Dealer Information
Dealer Name/Address

Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature

© 2019 Lexus, A Division of Toyota Motor Sales, USA – Version 3b