CAMPAIGN
BULLETIN

QUALITY ACTION

Driver and Passenger Air Bag Inflator
Field Quality Parts Collection Initiative Update
Reference: P8309 & P8310
Date: August 16, 2019
Attention: Dealer Principal, Sales, Service & Parts Managers
UPDATE August 16, 2019
Please discard earlier versions of this bulletin.
The announcement from March 22, 2019 has been revised to include:
o This activity will expire on September 6, 2019
Campaign
ID:

P8309

P8310

Potentially Eligible
Models/Years:

MY2009-10
ZONE A
MY2009-10
ZONE A
MY2009-10
ZONE C
MY2009-10
ZONE C

370Z (Z34) –

Eligible
Population:

SERVICE COMM
Expiration Date:

Stop Sale
In Effect:

NA

September 6,
2019

NO

3,679*

cube (Z12) –
cube (Z12) –

Dealer
Inventory:

2,659
1,081*

370Z (Z34) –

550

***** Collection Initiative Summary *****
Nissan launched a special parts collection activity to replace the driver side air bag inflators
on specific MY2009 and MY2010 cube (Z12) in August of 2018 and passenger side air bag
inflators on specific MY2009 and MY2010 370Z (Z34) in March of 2019 for vehicles
registered in the following states:
 Zone A: Florida and Georgia
 Zone C: New York
NOTE: Customers were informed that this parts collection activity was timelimited. Nissan communicated this activity would end once a sufficient number of in-use
inflators had been collected.
These vehicles were selected based on geographic location and are not subject to a
recall.
Nissan has collected sufficient numbers of parts for this activity and will now close the
initiative. P8309 & P8310 will no longer be visible in Service Comm or DBS National
Service History Open Campaigns as of September 6, 2019. DBS SVC ordering will be
shutoff for new part orders.
***** What Dealers Should Do****
1. Service Comm and DBS National Service History Open Campaigns will deactivate
P8309 & P8310 on any unrepaired VINs on September 6, 2019. Dealers should
complete all appointments for this activity by September 5, 2019.

P8309 & P8310 | Expiration Notification

2. Dealers should submit any open claims for this collection activity by
September 6, 2019.
3. Dealers may continue to use NTB18-053 to service any cube vehicles subject to
this activity. NTB19-025 should be used to service any 370Z vehicles subject to
this activity..
4. The service department should submit the applicable warranty claim for the
action(s) performed so the campaign can be closed on Service Comm and release
the vehicle.
PLEASE NOTE: The return process for this collection activity is different than the
normal Takata parts return process (NTB18-053, pages 12-18; NTB19-025, pages
19-25).
 Inflators for this activity are being returned via Fed-Ex (not XPO/Stericycle)
 Do not collect 100 parts prior to shipment. When the shipment is ready you
may call for a FedEx Ground pick-up using the number listed for business locations
(800-463-3339), or, if you receive regular pick-ups, give the package to your FedEx
Ground Driver.
 Please remember to use the Orange label and attach to the side of each box
as per the instructions
 Please remember to use the FedEx Ground Package Return Program (PRP)
shipping label as per the instructions
 Fill in the “From” information; (Nissan dealer name and address)
 The RMA# is not needed
 Peel off the label and affix it to the top of the box to the left of the Class 9 label.
If any of the packaging is damaged, or you have any questions, please call 210-2505079 or send an email to [email protected].
***** Unused Part Return Information *****
Nissan will allow dealers to return any of the following part to facing PDCs (using an “I”
code) until September 30, 2019.
 98560-3VY8A – cube
 98561-1EA0A – 370Z
Parts returned by September 30, 2019 will not affect a dealer’s parts accrual credit. Parts
returned after this date may be subject to using a dealer’s parts return accrual.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

P8309 & P8310 | Expiration Notification