Service Bulletin
September 4, 2019

17-090
Version 2

Product Update: 2018 Odyssey Rear Power Window Switches
Supersedes 17-090, dated November 10, 2017, to revise the information highlighted in yellow
AFFECTED VEHICLES
Year

Model

Trim

VIN Range

2018

Odyssey

ALL except LX

Check the iN VIN status for eligibility.

REVISION SUMMARY
Under REPAIR PROCEDURE, a note and step were added.
BACKGROUND
Under certain conditions, the rear window switch internal software enters an unstable condition and cannot recover,
making the window switch inoperable.
CUSTOMER NOTIFICATION
Owners of affected vehicles will be sent a notification of this campaign.
Do an iN VIN status inquiry to make sure the vehicle is shown as eligible.
Some vehicles affected by this campaign may be in your new or used vehicle inventory. Repair these vehicles before
they are sold.
CORRECTIVE ACTION
Replace both the left rear and right rear power window switches located on the power sliding doors.
PARTS INFORMATION
Part Name

Part Number

Quantity

Right Rear Power Window Switch Assembly

35770-THR-A11

1

Left Rear Power Window Switch Assembly

35780-THR-A11

1

CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
©

2019 American Honda Motor Co., Inc. — All Rights Reserved

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WARRANTY CLAIM INFORMATION
Operation
Number

Description

Flat Rate
Time

Defect
Code

Symptom
Code

Template
ID

Failed Part Number

7441D5

Replace both right rear
and left rear power
window switches.

0.6 hr

6PW00

U0D00

A17090A

35780-THR-A11

Skill Level: Repair Technician
REPAIR PROCEDURE
NOTE
The repair procedure illustrations shows the left rear power window switch removal and replacement, the right rear
power window switch removal and replacement will mirror these illustrations.
1. Turn the power sliding door power off by sliding the switch down.

2. Use a wire hook to pull the clip off of the inner handle shaft, and remove the inner handle.

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3. Push the door lock knob down to the locked position to prevent the door lock knob from being damaged when
removing the door panel.

4. Remove the two clips at the bottom of the door liner first to release the lower door seal from the door liner. This is to
prevent pulling the door seal off of the door as the door liner is lifted and removed.
Revised image

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5. Start at the bottom edge of the door panel, and remove the remaining clips with a commercially available trim pad
remover.
Revised image

6. Starting at the rear, pull the door panel upward making sure the clips from step 4 are free and not pulling on the
lower door seal. Pull the door panel away from the inner handle shaft, and lift it.
NOTE
To prevent damage to the door lock knob, make sure it is in the locked position.
7. While holding the sliding door panel away from the door, disconnect the connector. Then, remove the door panel.

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8. Make sure the door lock knob properly engages the bracket. If it is disengaged, disconnect the rod from the slider,
reinstall the slider, then connect the rod.

9. Remove the two screws securing the switch to the door liner, and install a new switch.

10. Install the door liner in the reverse order of removal, and make sure of the following:
•

The door switch wire harness is connected.

•

All of the clips on both the door liner and lower door seal are set.

11. Repeat steps 2 thru 10 for the right rear window switch.

12. Turn the power sliding door power to ON by sliding the switch up.
13. To reset the power window control unit, turn the ignition to ON.
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14. Lower the power window all the way using the power window down switch.
15. Raise the power window all the way using the power window up switch, and hold the switch for at least 1 second.
16. Make sure each rear windows' auto up/down feature works correctly using the respective rear window switch.
17. Make sure each rear windows' auto up/down feature works correctly using the driver's power window master switch.
END

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