David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

August 26, 2019

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 14M02 - Supplement #4
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year
Focus Vehicles Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage

REF :

Customer Satisfaction Program 14M02 - Supplement #3
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year
Focus Vehicles Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage

REF :

Technical Service Bulletin (TSB) 16-0129 – DPS6 - No Start and/or Transmission
Engagement Loss of Power with DTCs U0100, U0101, U1013 and/or P0606

New! REASON FOR THIS SUPPLEMENT
Labor Allowances: An inspect-only labor allowance is now available in the event that the
Transmission Control Module is not the cause of loss of transmission engagement while driving, nostart, or lack of power.
Parts Requirements: The part number for the transmission control module has been updated.
PROGRAM TERMS
Ford is extending the warranty coverage on the DPS6 Automatic Transmission Control Module (TCM)
to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs
first. This extended warranty coverage will address intermittent symptoms of loss of transmission
engagement while driving, no-start, or a lack of power. If a vehicle has already exceeded either the
time or the mileage limits, this coverage will last through June 30, 2017. Coverage is automatically
transferred to subsequent owners.
NOTE: This program DOES NOT apply to vehicles that qualify for repairs under New Vehicle Limited
Warranty Powertrain coverage or Emissions Warranty coverage. Repairs for vehicles covered by
New Vehicle Limited Warranty or Emissions Warranty should be claimed following Warranty & Policy
Manual guidelines. Refer to TSB 16-0044 for repairs covered by the New Vehicle Limited Warranty or
Emissions Warranty.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year

Assembly Plant

Build Dates

Fiesta equipped with DPS6
Automatic Transmission

2011-2015

Cuautitlan

November 3, 2009
through June 30, 2015

Focus equipped with DPS6
Automatic Transmission

2012-2016

Michigan

August 1, 2010 through
November 5, 2015

Affected vehicles are identified in OASIS.

 Copyright 2019 Ford Motor Company

REASON FOR PROVIDING EXTENDED COVERAGE
Some of the affected vehicles may exhibit intermittent symptoms of loss of transmission engagement
while driving, no-start, or a lack of power. These symptoms are usually accompanied by a “Check
Engine” light illuminated on the instrument cluster. These concerns may be caused by electrical
circuit failures within the TCM. If the transmission is not serviced, these symptoms may become more
frequent and of longer duration.
SERVICE ACTION
If an affected vehicle exhibits intermittent symptoms of loss of transmission engagement while driving,
no-start, or a lack of power AND it is determined the TCM is the casual part, dealers are authorized to
replace the TCM under this program. This program coverage begins after the expiration of the New
Vehicle Limited Warranty Powertrain coverage and Emissions Warranty coverage. This service must
be performed at no charge to the vehicle owner.
NOTE: As of August 4, 2015, vehicles repaired under 14M02 do not require the completion of 15B22
(if open in OASIS). A claim to 14M02 will automatically close 15B22.
OWNER NOTIFICATION MAILING SCHEDULE
Owner notification began on February 21, 2015. Owners of Focus vehicles that were added to the
program population will be notified beginning the week of February 13, 2017. Dealers should repair
any affected vehicles that exhibit the covered condition whether or not the customer has received a
letter.
New! ATTACHMENTS

Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Attachment IV:
Dealer Q & A
Attachment V:
DPS6 Extended Warranty Program Coverage Summary
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

David J. Johnson

 Copyright 2019 Ford Motor Company

ATTACHMENT I
Page 1 of 2
Customer Satisfaction Program 14M02 - Supplement #4
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
OASIS ACTIVATION
OASIS was activated on February 20, 2015. OASIS was activated for the additional vehicles added
to the population on February 7, 2017.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
STOCK VEHICLES
Do not perform this program unless the affected vehicle exhibits the covered condition.
SOLD VEHICLES
Only owners with affected vehicles that exhibit the covered condition will be directed to dealers for
repairs.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty
and policy guidelines for related damage claims. No SSSC approval is required for these
vehicles:
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer
expires June 30, 2017.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter.
There is no expiration date for emergency repair refunds. Non-covered repairs, or those
judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with transmission control module
replacement due to loss of transmission engagement, no-start, or a lack of power.

 Copyright 2019 Ford Motor Company

ATTACHMENT I
Page 2 of 2
Customer Satisfaction Program 14M02 - Supplement #4
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
RENTAL VEHICLES
If a customer's vehicle requires the replacement of the transmission control module and it is
necessary to order parts, dealers are pre-approved for up to 1 day for a comparable rental
vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be
reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for
more than 1 rental day is required from the SSSC via the SSSC Web Contact Site.
CLAIMS PREPARATION AND SUBMISSION
Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS).
o DWE: refer to ACESII manual for claims preparation and submission information.
o OWS: when entering claims in DMS software, select claim type 31: Field Service Action.
The FSA number (14M02) is the sub code.
• Additional diagnostic time MT14M02D (up to 2.0 hours) may be claimed on the same repair line
that the FSA is claimed on (prior approval is not required).
o All Diagnostic Trouble Codes (DTCs) that are retrieved must be documented in the
Powertrain DTC fields on the diagnostic code entry screen in order to claim additional
diagnostic time.
• Additional labor and/or parts other than additional diagnostic time MT14M02D must be claimed
as related damage on a separate repair line from which the FSA is claimed.
• Submit refunds on a separate repair line.
- Program Code: 14M02
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
• Multiple refunds should be submitted on one repair line and the invoice details for each repair
should be detailed in the comments section of the claim.
• PROGRAM TERMS: For vehicles that exhibit intermittent concerns of loss of transmission
engagement while driving, no-start, or a lack of power, this program extends the coverage of
the Transmission Control Module (TCM) to 10 years of service or 150,000 miles from the
warranty start date of the vehicle, whichever occurs first. If a vehicle has already exceeded
either the time or the mileage limits, this coverage will last through June 30, 2017.
• This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle
Limited Warranty or Emissions Warranty. Repairs for vehicles covered by New Vehicle
Limited Warranty or Emissions Warranty should be claimed following Warranty & Policy
Manual guidelines. Refer to TSB 16-0044 for additional details. If the vehicle is beyond
Powertrain Coverage of the New Vehicle Limited Warranty and Emissions Warranty but is
covered by an Extended Service Plan (ESP), claim repairs to this program (FSA 14M02)
instead of the ESP Plan.
NOTE: Some vehicles covered by 14M02 may also be eligible for coverage by 14M01 (DPS6
Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension) and /or 15B22
(Transmission Control Module Reprogramming for Overt TCM Failure Warning). Always consult
OASIS to determine repairs and coverages that apply.
•

 Copyright 2019 Ford Motor Company

ATTACHMENT II
Page 1 of 1

Customer Satisfaction Program 14M02 - Supplement #4
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
New! LABOR ALLOWANCES

NOTE: This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle
Limited Warranty or Emissions Warranty. Repairs for vehicles covered by New Vehicle Limited
Warranty or Emissions Warranty should be claimed following Warranty & Policy Manual guidelines.
Refer to TSB 16-0044 for additional details.
Description
All vehicles – retrieve DTCs only; TCM replacement not
required
Focus Models - Replace Transmission Control Module
(includes time to retrieve DTCs) (Closes FSA 15B22 if open)
Fiesta Models - Replace Transmission Control Module
(includes time to retrieve DTCs) (Closes FSA 15B22 if open)
M-Time for additional diagnosis of Powertrain DTCs P0805,
P087A, P090B, P090C, P0901, P0902, P2831, P2832,
P2835, P2836, P2837, P285C, P285D, P285E, P2861 or
P2862, only where the TCM is the causal part (may only be
claimed with either 14M02B or 14M02C)

Labor Operation

Labor Time

14M02A

0.3 Hours

14M02B

1.0 Hours

14M02C

1.1 Hours

MT14M02D

Up to 2.0 Hours

New! PARTS REQUIREMENTS / ORDERING INFORMATION

Part Number

Description

AE8Z-7Z369-F

Transmission Control Module (includes TCM seals)

Order Quantity
1

The DOR/COR number for this program is 50579.
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.

 Copyright 2019 Ford Motor Company

ATTACHMENT IV
Page 1 of 2
Customer Satisfaction Program 14M02 – Supplement #4
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
DEALER Q & A
Ford is initiating a customer satisfaction program to extend the warranty for the Transmission Control
Modules in certain 2011-2015 MY Ford Fiesta and 2012-2016 MY Focus vehicles equipped with the
PowerShift 6-speed (DPS6) automatic transmission. Some of the affected vehicles may exhibit
intermittent symptoms of loss of transmission engagement, no-start, or a lack of power. These
symptoms are usually accompanied by a “Check Engine” light illuminated on the instrument cluster.
These concerns may be caused by electrical circuit failures within the transmission control module.
This program extends the coverage of the Transmission Control Module to 10 years of service or
150,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle has
already exceeded either the time or mileage limits, this coverage will last through June 30, 2017.
Coverage is automatically transferred to subsequent owners. Customers who have previously paid for
this repair are eligible for reimbursement until June 30, 2017.
Q1.
A.