Are all Fiesta and Focus vehicles involved in this extended warranty coverage
program?
No, this extended warranty program only applies to vehicles equipped with the DPS6
PowerShift 6-Speed Automatic Transmission. Vehicles equipped with a manual transmission
are not included in this program.

Q2.
A.

What is the issue?
Some of the affected vehicles may exhibit intermittent symptoms of loss of transmission
engagement, no-start, or a lack of power. These symptoms are usually accompanied by a
Check Engine light illuminated on the instrument cluster.

Q3.
A.

What causes this issue?
These concerns may be caused by electrical circuit failures within the transmission control
module.

Q4.
A.

Can there be other causes for this issue?
Yes, intermittent symptoms of loss of transmission engagement, no start, lack of power, and
illumination of the check engine light may be caused by many concerns that are not related to
the transmission control module.

Q5.

Why are customers receiving an extended warranty?

A.

Customers are receiving a warranty extension for added peace of mind.

Q6.

If a vehicle exhibits these symptoms but diagnosis indicates that it is not caused by the
transmission control module, is the repair covered?
No. There can be many causes for the symptoms that are described. If diagnosis indicates
that the transmission control module is not the causal component, diagnosis and repairs are
not covered under this program.

A.

 Copyright 2019 Ford Motor Company

ATTACHMENT IV
Page 2 of 2
Customer Satisfaction Program 14M02 – Supplement #4
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles
Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage
Q7.
A.

Is this issue related to the existing extended warranty coverage program 14M01 for
leaking transmission input shaft seals that was released last year?
No. While many vehicles are included in both programs, the components covered in each are
unrelated. This extended warranty program and 14M01 are designed to ensure peace of mind
and customer satisfaction related to the transmission control module, software calibration,
clutch, and potentially leaking transmission input shaft seals.

Q8.
A.

Will this action fix the complaint many customers are having about shift quality?
While the transmission can have a unique feel compared to a traditional automatic, it offers
customers both fuel efficiency and performance benefits. This extended warranty program and
14M01 are designed to ensure peace of mind and customer satisfaction related to the
transmission control module, software calibration, clutch, and potentially leaking transmission
input shaft seals. They are not designed to address the potentially unique shift feel of the
PowerShift Transmission.

Q9.
A.

How confident are you that this repair will resolve this issue?
We expect the repair will address this issue. If our customers experience additional symptoms
related to this Transmission Control Module issue, the extended warranty will cover them for
10 years or 150,000 miles.

Q10.
A.

Are vehicles currently in production affected?
Fiesta vehicles produced on or before June 30, 2015 and Focus vehicles produced on or
before November 5, 2015 are included in this program. Ford has made updates to modules in
vehicles currently being produced, and will continue to monitor warranty data.

 Copyright 2019 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 5
CUSTOMER SATISFACTION PROGRAM 14M02-S4

CERTAIN 2011 THROUGH 2015 MODEL YEAR FIESTA AND 2012 THROUGH
2016 MODEL YEAR FOCUS VEHICLES EQUIPPED WITH A DPS6 AUTOMATIC
TRANSMISSION — TRANSMISSION CONTROL MODULE EXTENDED WARRANTY
COVERAGE
OVERVIEW
Some of the affected vehicles may exhibit intermittent symptoms of loss of transmission engagement
while driving, no-start, or a lack of power. These symptoms are usually accompanied by a “Check Engine”
light illuminated on the instrument cluster. These concerns may be caused by electrical circuit failures
within the transmission control module.
If an affected vehicle exhibits intermittent symptoms of loss of transmission engagement while driving,
no-start, or a lack of power AND it is determined the TCM is the casual part, dealers are authorized to
replace the TCM under this program providing the vehicle is no longer eligible for repair under the New
Vehicle Limited Warranty Powertrain coverage or Emissions Warranty coverage. This service must be
performed at no charge to the vehicle owner.
NOTE: This program extends the coverage of the TCM to 10 years of service or 150,000 miles from
the warranty start date of the vehicle, whichever occurs first. Coverage is automatically
transferred to subsequent owners.
NOTE: This program DOES NOT apply to vehicles that qualify for repairs under New Vehicle Limited
Warranty Powertrain coverage or Emissions Warranty coverage.
NOTE: As of August 4, 2015, vehicles repaired under 14M02 do not require the completion of 15B22
(if open in OASIS). If both programs are open and 14M02 is performed, only claim 14M02.
A claim to 14M02 will automatically close 15B22.
REASON FOR THIS SUPPLEMENT
Labor Allowances: An inspect-only labor allowance is now available in the event that the Transmission
Control Module is not the cause of loss of transmission engagement while driving, no-start, or lack of
power.
Parts Requirements: The part number for the transmission control module has been updated.

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2019

ATTACHMENT III
PAGE 2 OF 5
CUSTOMER SATISFACTION PROGRAM 14M02-S4

SERVICE PROCEDURE
TCM Diagnosis
NOTE: A failing or failed TCM will exhibit at least one of the TCM Customer Symptoms AND may exhibit
one of the Diagnostic Trouble Codes (DTCs) listed below:

TCM Customer Symptom(s)
•
•
•
•
•
•

Intermittent no-start
Intermittent vehicle loss of power
Intermittent loss of transmission engagement while driving
Message in the message center flashes "Hill Start Assist Not Available"
Message in the message center indicates "Parking Aid Malfunction/Service Required"
Transmission gear selector "PRNDL/S" indicator on the instrument cluster blinks or flashes

Diagnostic Trouble Code(s)
•
•
•
•

P0606 - TCM Internal Failure
U0100 - Lost Communication With ECM/PCM
U0101 - Lost Communication With TCM
U1013 - Invalid Internal Control Module Monitoring Data Received From TCM

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2019

ATTACHMENT III
PAGE 3 OF 5
CUSTOMER SATISFACTION PROGRAM 14M02-S4

Diagnostic Procedure
NOTE: If diagnosis determines the TCM is not the cause of the concern, only the cost of diagnostic time
to retrieve DTCs will be covered by this extended coverage program. The customer should be
notified of this before proceeding.

Review the TCM
Customer Symptom list.
Does one of the symptoms
match the customer concern?

No

Concern is not related to
or covered by this program.

Yes

Connect IDS and retrieve DTCs
Is a DTC P0606, U0100, U0101 or
U1013 retrieved?

No

Were any of the following
DTC's retrieved? P0805, P087A,
P090B, P090C, P0901, P0902,
P2831, P2832, P2835, P2836, P2837,
P285C, P285D, P285E,
P2861 or P2862.

No

Concern is not related to
or covered by this program.

Yes

Perform diagnosis for DTCs retrieved using
"MT" (actual) time, as directed using the
Workshop Manual (WSM) and/or PCED
Manual. Did WSM and or PCED Manual
diagnosis direct replacement of the TCM?

No

Yes

Replace the TCM.
Please follow WSM Section 307-01.

Notes:
- Document all DTC’s retrieved on the Repair Order.
- Download TCM information to IDS using Programmable Module Installation (PMI)
routine before TCM removal.
- Replace the TCM
- Upload the TCM info to the TCM using the PMI routine.
- Perform PCM/TCM Reprogramming procedures using IDS release 114.04 or higher.
- Perform TCM adaptive learning as directed in WSM Section 307-01.
- Clear all DTC’s after reprogramming.

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2019

Concern is not related to
or covered by this program.

ATTACHMENT III
PAGE 4 OF 5
CUSTOMER SATISFACTION PROGRAM 14M02-S4

Module Reprogramming - General Information
NOTE: Reprogram appropriate vehicle modules and clear all Diagnostic Trouble Codes (DTCs) after
programming. For DTCs generated after reprogramming, follow normal diagnostic service
procedures.
1. Connect a battery charger to the 12V battery.

2. Perform reprogramming using IDS release 96.03 or higher.
NOTE: Calibration files may also be obtained at www.motorcraftservice.com.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.
3. Disconnect the battery charger from the 12V battery, once reprogramming has completed.

Important Information for Module Programming

NOTE: When programming or reprogramming a module, use the following basic checks to ensure
programming completes without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and
connect IDS/scan tool to a power source.
• Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool
connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,
etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions Key On Engine Off (KOEO). Starting the vehicle before creating a session will
cause errors within the programming inhale process.

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2019

ATTACHMENT III
PAGE 5 OF 5
CUSTOMER SATISFACTION PROGRAM 14M02-S4

Recovering a module when programming has resulted in a blank module:
NEVER DELETE THE ORIGINAL SESSION!
a. Obtain the original IDS that was used when the programming error occurred during Module
Reprogramming (MR) or Programmable Module Installation (PMI).
b. Disconnect the VCM from the Data Link Connector (DLC) and the IDS.
c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should
appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.

d. Locate the ORIGINAL vehicle session when programming failed. This should be the last session used
in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the ''Recycle Bin'' icon at the
lower right of the previous session screen. This loads any deleted sessions and allows you to
look through them. Double-click the session to restore it.
e. Once the session is loaded, the failed process should resume automatically.
f. If programming does not resume automatically, proceed to the Module Programming menu and select
the previously attempted process, PMI or MR.
g. Follow all on-screen prompts/instructions.
h. The last screen on the IDS may list additional steps required to complete the programming process.
Make sure all applicable steps listed on the screen are followed in order.

CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
08/2019