NHTSA ID Number: 10162409
Manufacturer Communication Number: 19B15
TSB/Document Date: 2019-07-08
Summary
Customer Satisfaction Program 19B15: Certain 2019 Model Year F150, Expedition, Navigator and Transit Vehicles Equipped with a 3.5L EcoBoost
Engine - Cam Cover Torque
FIGURE 4
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2019
ATTACHMENT III
PAGE 4 OF 6
CUSTOMER SATISFACTION PROGRAM 19B15
NOTICE: The turbocharger compressor vanes can be damaged by even the smallest particles.
When removing any turbocharger or engine air intake system component, ensure
that no debris enters the system. Failure to do so may result in damage to the
turbocharger.
3. Disconnect the two fuel vapor hoses from the LH air cleaner outlet pipe. See Figure 5.
• Refer to: Quick Release Coupling (310-00 Fuel System - General Information).
x2
1930C
E241985
FIGURE 5
4. Remove the air cleaner outlet pipe. See Figure 6.
• Torque to 44 Ib.in (5 Nm).
x3
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
1930E
MISSING NUT
E256362
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2019
FIGURE 6
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 5 OF 6
CUSTOMER SATISFACTION PROGRAM 19B15
5. Remove the air cleaner outlet pipe from the bracket and position aside. See Figure 7.
1930F
E241986
FIGURE 7
6. Remove the LH CAC intake pipe from the bracket and loosen the clamp, position aside. See Figure 8.
• Torque to 44 Ib.in (5 Nm).
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING
1930G NUT
E242261
FIGURE 8
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2019
STUD FOR
ATTACHMENT III
PAGE 6 OF 6
CUSTOMER SATISFACTION PROGRAM 19B15
7. Remove the charge air cooler (CAC) tube bracket. See Figure 9.
x2
E240307
1930D
FIGURE 9
8. Torque the LH valve cover bolts in the sequence shown starting at position number two (2).
See Figure 10.
• Torque to 89 lb.in (10 Nm).
NOTE: The bolt in position one (1) under the intake manifold does not need to be torqued.
5
10
4
8
STUD FOR
MISSING NUT
12
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
11
9
6
2
FIGURE 10
9. Reassemble the vehicle by reversing the removal steps.
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2019
3
7
1930H
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
July 2019
Customer Satisfaction Program 19B15
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?
On your vehicle, one of your fasteners that attaches the Camshaft Valve
Cover may be improperly torqued.
What is the effect?
Over a period of time, this may result in some minor oil seepage and/or odor.
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to check torque on affected fasteners free of charge (parts and
labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until July 31, 2020
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
What should you do?
Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 19B15. Provide the dealer with your VIN,
which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
Copyright 2019 Ford Motor Company
What should you do?
(continued)
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
Copyright 2019 Ford Motor Company
The Lincoln Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
July 2019
Customer Satisfaction Program 19B15
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At the Lincoln Motor Company, we are committed not only to building high quality, dependable
products, but also to building a community of happy, satisfied customers. To demonstrate that
commitment, we are providing a no-charge Customer Satisfaction Program for your vehicle with the
VIN shown above.
Why are you receiving
this notice?
On your vehicle, one of your fasteners that attaches the Camshaft Valve
Cover may be improperly torqued.
What is the effect?
Over a period of time, this may result in some minor oil seepage and/or odor.
What will Lincoln and
your dealer do?
In the interest of customer satisfaction, the Lincoln Motor Company has
authorized your dealer to check torque on affected fasteners free of charge
(parts and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until July 31, 2020
regardless of mileage. Coverage is automatically transferred to subsequent
owners.
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time
What should you do?
Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 19B15. Provide the dealer with the VIN of
your vehicle. The VIN is printed near your name at the beginning of this
letter.
Lincoln owners affected by this recall have the option of requesting
complimentary Pickup & Delivery service with a Lincoln vehicle for use
during service. Please request Lincoln Pickup & Delivery through your
dealership or you can schedule Pickup & Delivery through the Lincoln Way
App, if you would like to take advantage of this option.
If you do not already have a servicing dealer, you can access
www.Lincolnowner.com for dealer addresses, maps, and driving instructions.
Copyright 2019 The Lincoln Motor Company – A Ford Motor Company Brand
What should you do?
(continued)
The Lincoln Motor Company wants you to have this service action
completed on your vehicle. The vehicle owner is responsible for making
arrangements to have the work completed
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through The Lincoln Way App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Lincolnowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
Thank you for your attention to this important matter.
The Lincoln Motor Company
Copyright 2019 The Lincoln Motor Company – A Ford Motor Company Brand
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TSB/Document ID: 19B15
Replacement Service Bulletin Number:
MFR Communication Date: 2019-06-18
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE AND ENGINE COOLING
MFR Component System:
MFR Component Subsystem:
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