David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121

June 18, 2019
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 19B15
Certain 2019 Model Year F150, Expedition, Navigator and Transit Vehicles Equipped
with a 3.5L EcoBoost Engine
Cam Cover Torque

PROGRAM TERMS
This program will be in effect through July 31, 2020. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

F-150

2019

Dearborn

March 15, 2019 through March 22, 2019

F-150

2019

Kansas

March 18, 2019 through March 22, 2019

Expedition

2019

Kentucky

March 14, 2019 through April 2, 2019

Navigator

2019

Kentucky

March 20, 2019 through March 26, 2019

Transit

2019

Kansas

March 21, 2019 through March 25, 2019

Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, one of the Camshaft Valve Covers may have insufficient torque on
the fasteners. Over time, customer with this concern may experience minor oil seepage and/or odor.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to
torque all fasteners on the affected Camshaft Valve Cover as described in the technical instructions.
This service must be performed on all affected vehicles at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of July 1, 2019.
Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the
customer has received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letters

 Copyright 2019 Ford Motor Company

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

David J. Johnson

 Copyright 2019 Ford Motor Company

ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 19B15
Certain 2019 Model Year F150, Expedition, Navigator and Transit Vehicles Equipped with a 3.5L
EcoBoost Engine
Cam Cover Torque
OASIS ACTIVATION
OASIS will be activated on June 18, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on June 18,
2019. Owner names and addresses will be available by July 15, 2019.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
•
•

•
•

Owners of affected vehicles will be directed to dealers for repairs.
Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.

STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
LINCOLN PICKUP AND DELIVERY
Owners of Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln
loaner (up to 2 days), from their dealership. For details, reference EFC07122, 2019 Lincoln Pickup &
Delivery Updates.

 Copyright 2019 Ford Motor Company

ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 19B15
Certain 2019 Model Year F150, Expedition, Navigator and Transit Vehicles Equipped with a 3.5L
EcoBoost Engine
Cam Cover Torque
LINCOLN CLIENT SPECIAL HANDLING
To ensure the best possible experience for Lincoln owners, Lincoln Dealers are encouraged to utilize
the Lincoln Loyalty Program to provide clients with surprise and delight offerings, such as:
• Fuel fill
• Gift Card for the client’s favorite restaurant
The Lincoln Loyalty Program is exclusive to Lincoln Dealers. Owners will not be notified of this
service in owner mailings. Reference EFC07126, Lincoln Loyalty Program Announcement for
additional details.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o Lincoln vehicles – 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
19B15 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Lincoln Pickup & Delivery: Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to
2 days) should be submitted on a separate line from the FSA. Refer to EFC07122, 2019
Lincoln Pickup & Delivery Updates for details.
• Lincoln Client Special Handling: Reference EFC07126, Lincoln Loyalty Program
Announcement for Requirements and Claiming Instructions. Claims for Lincoln Loyalty should
be submitted as a separate line on the same Repair Order.

 Copyright 2019 Ford Motor Company

ATTACHMENT II
Page 1 of 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 19B15
Certain 2019 Model Year F150, Expedition, Navigator and Transit Vehicles Equipped with a 3.5L
EcoBoost Engine
Cam Cover Torque
LABOR ALLOWANCES
Description

Labor Operation

Labor Time

Check Valve Cover Fastener Torque (Transit)

19B15B

0.3 Hours

Check Valve Cover Fastener Torque (F150, Expedition, and
Navigator)

19B15C

0.5 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.

 Copyright 2019 Ford Motor Company

ATTACHMENT III
PAGE 1 OF 6
CUSTOMER SATISFACTION PROGRAM 19B15

CERTAIN 2019 MODEL YEAR F-150, EXPEDITION, NAVIGATOR AND TRANSIT
VEHICLES EQUIPPED WITH A 3.5L ECOBOOST ENGINE — CAM COVER TORQUE
OVERVIEW
In some of the affected vehicles, one of the Camshaft Valve Covers may have insufficient torque on the
fasteners. Over time, customer with this concern may experience minor oil seepage and/or odor.

SERVICE PROCEDURE
Recommended Tool List:
General Tools
1/4" Drive Torque Wrench
1/4" Drive 7mm, 8mm and 10mm Socket
1/4" Drive 2 inch Extension
1/4" Drive Power Tool
Plastic Trim Tool
NOTE: For F150, Expedition and Navigator only the left hand (drivers side) Cam Cover is affected.
For Transit, only the right hand (passenger side) Cam Cover is affected.
NOTE: F-150, Expedition and Navigator Vehicles See Procedure on Page 3.

Transit Vehicles
1. Detach the engine wire harness retainers from the right hand (RH) valve cover. Position the engine
wire harness aside. See Figure 1.

1930I

FIGURE 1
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2019

ATTACHMENT III
PAGE 2 OF 6
CUSTOMER SATISFACTION PROGRAM 19B15

2. Torque the RH valve cover bolts in the sequence shown starting at position one (1). See Figure 2.
• Torque to 89 lb.in (10 Nm).
7

10

2

8

3

5
12
11

9
6

1

4

1930J

E180782

FIGURE 2
3. Reassemble the vehicle by reversing the removal steps.

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2019

PLACE COPY HERE
PLACE COPY HERE

ATTACHMENT III
PAGE 3 OF 6
CUSTOMER SATISFACTION PROGRAM 19B15

F-150, Expedition and Navigator Vehicles
1. Remove the engine cover. See Figure 3.
NOTE: F-150 shown, Expedition and Navigator vehicles similar.

x2

x2
1930A

FIGURE 3
2. Detach the engine wire harness retainer from the left hand (LH) valve cover. Position the engine wire
harness aside. See Figure 4.

WIRE HARNESS
RETAINER

STUD FOR
MISSING NUT

STUD FOR
MISSING NUT
1930B