Q8:
A8:

How can I confirm that PCS is OFF?
While PCS is deactivated, the PCS warning light will be displayed in the instrument cluster and a
message will be displayed on the multi information display.
PCS Warning Light
and Warning Message

Q9:
A9:

Q10:
A10:
Q11:
A11:

I was advised not to use DRCC. Can I use cruise control?
Constant speed cruise control can be used. For more information on how to use this refer to section
4-5 of the owner’s manual.

If I remove the non-Toyota approved modifications, can PCS and DRCC be used?
Yes, these systems can be used if the vehicle is returned to factory condition.

Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 440,800 vehicles covered by this Special Service Campaign. Approximately
8,000 vehicles involved in this Special Service Campaign were distributed to Puerto Rico.
Model
Name
Tacoma
Tundra

Q12:
A12:

Model Year

Production Period

Approximate Total Vehicles

2018 – 2019
2018 – 2019

Late June 2017 – Mid-December 2018
Early August 2017 – Mid-December 2018

280,200
160,600

Q11a:

Are there any other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign in
the U.S.?

A11a:

No, there are no other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign.

Q11b:

Why are other vehicles with PCS not involved?

A11b:

Other Toyota and Lexus vehicles equipped with PCS either have different front grille assembly
designs from the involved vehicles, or a sensor of a different design.

How long will the repair take?
The repair takes approximately one and a half hours. However, depending upon the dealer’s work
schedule, it may be necessary to make the vehicle available for a longer period of time.

What if I previously paid for repairs related to this Special Service Campaign?

Q13:
A13:

Reimbursement consideration instructions will be provided in the owner letter.

Q14:

How does Toyota obtain my mailing information?

A14:

Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.

Q15:
A15:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center
at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central
Time.

FAQ Page 5 of 5
© 2019 Toyota Motor Sales, USA

Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: May 2, 2019
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

SPECIAL SERVICE CAMPAIGN K0B
**Assistant Service Manager (ASM) Modified Vehicle Job Aid**
Certain 2018 -2019 MY Tacoma and Tundra
Millimeter Radar Wave Sensor
Tundra and Tacoma vehicles covered by K0B must be inspected for non-Toyota-approved modifications to
determine if the remedy can be performed. Some vehicles with non-Toyota-approved modifications may have
the remedy performed, depending on the type of modification. This Job Aid is designed to assist the ASM with
the inspection while the vehicle is on the service drive. Follow the information provided below when inspecting
the vehicle to determine if the remedy can be performed:
Verify Vehicle Eligibility
1. Check the TIS Vehicle Inquiry System

..Not Covered..

No further action required

Yes

Campaign cannot be completed

Covered
Does the vehicle have an after market grille?
No
Does the vehicle have any modifications that
could obstruct the sensors view such as a
grille guard, winch, or aftermarket steel
bumper?

Yes

No
Does the vehicle have modifications that
affect ride height such as lift kits, and/or
oversized wheels/tires.
No
Does the vehicle have a Toyota grille installed
that was not originally intended for the trim
level of the vehicle?

Yes

Remedy can be performed. Customer is
required to sign the acknowledgment form.
PCS will be turned OFF, a label advising the
customer NOT to use DRCC will be installed
on the dash, and an insert will be placed in
the Owner’s Manual. Refer to the technician
job aid on TIS for additional details on the
remedy for modified vehicles.

Yes

No

Remedy can be performed. Customer is not
required to sign an acknowledgment form.

© 2019 Toyota Motor Sales, USA

P a g e |2

For examples of some scenarios detailed in the flow chart refer to the examples/directions below:
Does the vehicle have oversized
wheels/tires?
1.Check the tire and loading information
If the vehicle has a modification such as:
label. (Located in the driver side door jam.)
• Grille guards
•
•
•

Winches mounted on the front bumper
Aftermarket steel bumpers
Etc.

2. Compare to the tire size on the vehicle.

The repair cannot be performed. The area in front of the
vehicle must be free of metal objects for the sensor to be
aligned properly.

How to check if the original
grille is installed:
1. Use TIS to determine the
vehicle grade.

Original Grille Type For Tacoma Grades
Tacoma
Limited

NOTE: If the vehicle has a
different grille than any
shown in the table,
including aftermarket grille,
the repair cannot be
performed.

Limited
Tundra
1794 Edition
Tundra

Tacoma
SR
2.If the vehicle grade in TIS
does not match the image
in the table to the right, the
vehicle does not have the
original grille installed.
3.The remedy can be
performed. However, the
customer must sign the
acknowledgement form.

Original Grille Type For Tundra Grades

Tacoma
SR5

NOTE: SR and SR5
Grilles are black

Tacoma
TRD Sport
Tacoma
TRD Off
Road

Tundra TRD
PRO

Tundra SR

Tundra SR5
Tacoma
TRD Pro

Tundra
Platinum

If the ASM inspection of the vehicle determines the repair cannot be completed with the current non-Toyotaapproved modifications, this should be documented on the RO. If the repair can be performed with the current
non-Toyota-approved modifications on the vehicle, the Non-Toyota-Approved Modification - Owner
Acknowledgment Form should be completed with the customer before the remedy is performed.
Refer to the Dealer Letter or Technical Instructions on TIS for additional information.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
© 2019 Toyota Motor Sales, USA

SPECIAL SERVICE CAMPAIGN (K0B)
**Non-Toyota-Approved Modification - Owner Acknowledgment Form**
Certain 2018 -2019 MY Tacoma and Tundra - Millimeter Radar Wave Sensor
Important Information
Your vehicle is involved in Special Service Campaign K0B. It is equipped with a Pre-Collision System (PCS) that
may automatically apply the brakes if the system detects a potential collision. Due to the mounting of one of
the system’s sensors, it is possible for water to enter the sensor. This can lead to PCS deactivation or
inadvertent brake activation resulting in brief and limited vehicle slowing. The remedy involves an update to
the PCS software and application of sealer to the millimeter wave radar sensor in the front grille. Also, in the
rare case that the vehicle is currently exhibiting the condition, dealers will diagnose the sensor and replace it,
as necessary, FREE OF CHARGE.
However, because your vehicle has non-Toyota-approved modifications as noted below, PCS and Dynamic
Radar Cruise Control (DRCC) may not operate as designed regardless if this free remedy is performed. For
example:
• PCS may activate even if a collision is not likely.
• PCS may not recognize a vehicle or a pedestrian when a preceding vehicle or pedestrian is ahead.
For more information on the effects of non-Toyota-approved modifications on PCS and DRCC, go to
www.toyota.com/content/ebrochure/CFA_TSS_Precautions.pdf.
Owner Acknowledgement
I understand that, due to non-Toyota approved modifications on my
vehicle, PCS and DRCC may not operate as designed. I have been
advised that, when the dealer performs the remedy for Special Service
Campaign K0B, PCS will be set to “OFF”, PCS will be configured to
retain the last setting following a key cycle. Also, a notification label
instructing the driver to only use constant speed control and not to use
DRCC will be applied to the dashboard. Toyota recommends the PCS

NOTE: While PCS is deactivated,
the PCS warning light will be
displayed in the instrument cluster
and a message will be displayed on
the multi information display.

and DRCC system NOT be used when non-Toyota-approved
modifications are installed on my vehicle. I have also been advised that
constant speed control mode should be used instead of DRCC if cruise
control is used. If the vehicle is returned to factory condition, the PCS
and DRCC systems can be used.
For more information about the PCS system on how to use constant
speed control mode refer to section 4-5 of this owner’s manual.
The non-Toyota-approved vehicle modification(s) present on the vehicle at the time of K0B repair is (are):
Lift kit changing ride height

Oversized Wheels/Tires

Grille from different model/trim package installed

Other__________________________________________

© 2019 Toyota Motor Sales, USA

P a g e |2

I understand that my vehicle will need the above selected non-Toyota-approved modifications removed at
my expense to ensure the PCS and DRCC systems work as designed.
VIN
Model ______________________________________________

Model Year ______________

Dealer Information:
Dealer Name/Address________________________________

Dealer Code______________________________________

_______________________________________________________

Dealer Phone Number____________________________

_______________________________________________________

Dealer Staff Name________________________________

_______________________________________________________

Dealer Staff Signature____________________________

Customer Signature__________________________________

Customer Printed Name__________________________

NOTE: After this form is completed, dealer should provide a copy to the customer and keep a copy for its
records. A copy of this form will also be required as an attachment to the Warranty Claim.

© 2019 Toyota Motor Sales, USA

SPECIAL SERVICE CAMPAIGN (K0B)
**Owner’s Manual Insert**
Certain 2018 -2019 MY Tacoma and Tundra
Millimeter Radar Wave Sensor

Remove at this line and put insert in section 4-5 of the owner’s manual.

SPECIAL SERVICE CAMPAIGN K0B – Owner’s Manual Insert
During the completion of Special Service Campaign K0B, this vehicle was found
to be equipped with the non-Toyota-approved modifications noted below.
Because this vehicle had non-Toyota-approved modifications, PCS and Dynamic
Radar Cruise Control (DRCC) may not operate as designed even after the free
remedy is was performed. For example:
• PCS may activate even if a collision is not likely.
• PCS may not recognize a vehicle or a pedestrian when a preceding
vehicle or pedestrian is ahead.
For more information on the effects of non-Toyota-approved modifications on
PCS go to www.toyota.com/content/ebrochure/CFA_TSS_Precautions.pdf.

NOTE: While PCS is
deactivated, the PCS
warning light will be
displayed in the instrument
cluster and a message will
be displayed on the multi
information display. If this
light and message are not
present, then PCS has been
re-activated.

When the dealer performed the campaign remedy, PCS was set to “OFF” and
PCS was configured to retain the last setting following a key cycle. Toyota

recommends the PCS and DRCC system NOT be used when non-Toyotaapproved modifications are installed on the vehicle. Constant speed control
mode should be used instead of DRCC if cruise control is used. If the vehicle is
returned to factory condition, the PCS and DRCC systems can be used.
For more information about the PCS system and how to use constant speed control mode refer to section 4-5 of
this owner’s manual.
The non-Toyota-approved vehicle modification(s) present on the vehicle at the time of K0B repair is(are):
Lift kit changing ride height

Oversized Wheels/Tires

Grille from different model/trim package installed

Other__________________________________________

Date:________________________________________________

© 2019 Toyota Motor Sales, USA

TOYOTA
Certain 2018 – 2019 Model Year Tacoma and Tundra
Millimeter Wave Radar Sensor
Special Service Campaign (Remedy Notice)
[VIN]

E

Dear Toyota Customer:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing
efforts to provide superior customer satisfaction, Toyota is announcing a Special Service Campaign, which
includes your vehicle.

PL

You received this notice because our records, which are based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?
The involved vehicles are equipped with a Pre-Collision System (PCS) that may automatically apply the brakes
if the system detects a potential collision. Due to the mounting of one of the system’s sensors, it is possible
for water to enter the sensor. This can lead to PCS deactivation or inadvertent brake activation resulting in
limited deceleration for a short duration of time.

M

Please refer to the Owner’s Manual for additional information regarding the PCS system operation.

SA

What will Toyota do?
Any authorized Toyota dealer will update the PCS software and apply sealer to the millimeter wave radar
sensor in the front grille. In the rare case that the vehicle is currently exhibiting the condition, dealers will
diagnose the sensor and replace the sensor, as necessary, FREE OF CHARGE.

What should you do?
Before you are inconvenienced by this condition, please contact your authorized Toyota dealer to make
an appointment to have the remedy performed. The remedy will take approximately one and a half
hours. However, depending on the dealer’s work schedule, it may be necessary to make your vehicle
available for a longer period of time.
If PCS activation occurs without any obstacles ahead such as vehicles or objects in the roadway, you
may be experiencing the condition described above and you may notice a warning message and/or
buzzer.

E

If PCS has become deactivated, various PCS warning lights and messages will be displayed in the
instrument cluster and multi-information display indicating that the PCS system is unavailable. To learn
more about the vehicle’s PCS, refer to the owner’s manual.
If you see these warning messages under the situations described above, you may be experiencing this

PCS Disabled**

M

PCS Activation *

PL

condition. Please contact your local authorized Toyota dealer for diagnosis and appropriate repair.

*Audible buzzer can be heard during PCS activation.
**PCS may become disabled temporarily during certain conditions. Please refer to the Owner’s Manual
for additional information regarding the PCS system operation.

SA

What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repair(s) to your vehicle for this specific condition prior to receiving this letter,
you may be eligible for reimbursement. For reimbursement consideration, please submit a copy of your repair
order, proof-of-payment, and ownership information to Toyota’s online, self-service portal. Log-in to your
Toyota Owners account at https:/www.toyota.com/owners/, click on the “Resources” tab, select “Safety Recall
and Service Campaigns”, and click on “Submit Reimbursement Request”.
Alternatively, if you prefer to mail or fax this information for reimbursement consideration, please use the
address or fax number shown below:
Toyota Customer Experience Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
FAX: 310-381-7756
Please refer to the attached Reimbursement Checklist for required documentation details.

What if you have other questions?
•
•
•

Your local Toyota dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.toyota.com/recall.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-2709371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

E

If you would like to update your vehicle ownership or contact information, please visit
www.toyota.com/owners.You will need your full 17-digit Vehicle Identification Number (VIN) to input the new
information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

PL

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely
regret any inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,

SA

M

TOYOTA MOTOR SALES, U.S.A., INC.

TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for TCUV units.

This vehicle is involved in a Special Service Campaign. At this time, remedy parts are not available and the remedy
has NOT been performed. I understand that the vehicle will need to be returned to an authorized Toyota dealer to
have the remedy performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/ and
regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to input your 17digit Vehicle Identification Number (VIN).
VIN

Campaign Code

Model

Model Year

Customer Information
Customer Name

Customer Email

Customer Address

Home Phone #
Mobile Phone #
Date

Please provide this information so that Toyota or your dealer can notify you when the remedy becomes
available. This information will only be used for campaign communications. If you’d like to update your
preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888270-9371.
Dealer Information
Dealer Name/Address

Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
© 2019 Toyota Motor Sales, USA – Version 3b