IK0700079 - SCR Vehicles Setting DEF Quality Faults due to Crossed DEF Tank Coolan... Page 1 of 4

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IK0700079
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Availability: ISIS, FleetISIS, NotSIR

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14

Major
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EXHAUST

Created:

9/22/2014

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6/20/2019

Author:

Pablo
Guerrero

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Title : SCR Vehicles Setting DEF Quality Faults due to Crossed DEF Tank Coolant Lines or Inverted DEFTHV
Applies To : All SCR Vehicles

CHANGE LOG
Dealers: Please refer to the change log text box below for recent changes to this article:
06/20/2019 - Updated DEF Heater Valve Part Numbers
04/23/2018- Repaire broken link, added Export to vieweing countries
04/03/2018 - Author updated for feedback purposes
10/04/2017 - Added Figure 4 DEF Supply line graphic to step 3
09/27/2017 - Modified DEF line routing diagram on EPA 2017 graphic
08/08/2017 - Added A26 graphic
06/19/2017 - Added step 3.




DESCRIPTION
This document will guide the user through determining the cause of fault code 3363-16 (FC1713) on vehicles equipped with SCR. BEFORE replacing any
components, verify the DEF tank coolant lines are properly routed and the Diesel Exhaust Fluid Tank Heater Valve (DEFTHV) is facing the proper direction
according to the procedure below.
NOTE: The example used below is a typical DEF tank coolant line routing for a ProStar with an ISX. Other models may vary, but same failure mode
may still exist.

SYMPTOM(s)
Diagnostic Trouble Code(s) & Dashboard Indicator Light(s):
Cummins
Fault Code

Description

Light

SPN 3363
FMI 16

1713

Aftertreatment 1 Diesel Exhaust Fluid Tank Heater - Data Valid
But Above Normal Operating Range - Moderately Severe Level

Amber
Warning Light

SPN 3364
FMI 10

4277

Aftertreatment Diesel Exhaust Fluid Quality - Abnormal Rate of
Change

Amber
Warning Light

SPN 3364
FMI 18

3867

Aftertreatment Diesel Exhaust Fluid Quality - Data Valid But
Below Normal Operating Range - Moderately Severe Level

Amber
Warning Light

SPN 3516
FMI 10

N/A

DEF Quality Sensor abnormal rate of change

Amber
Warning Light

SPN 3516
FMI 18

N/A

DEF Quality Low - Moderately Severe level

Amber
Warning Light

SPN 4094
FMI 31

N/A

NOx limits exceeded due to Insufficient Diesel Exhaust Fluid
Quality: Condition Exists

Amber
Warning Light

SPN 3364
FMI 4

1685

Aftertreatment Diesel Exhaust Fluid Quality Sensor Circuit Voltage Below Normal or Shorted to Low Source

Amber
Warning Light

SPN 3516
FMI 4

N/A

Aftertreatment Diesel Exhaust Fluid Quality Sensor Circuit ­
Voltage Below Normal or Shorted to Low Source

Amber
Warning Light

Customer Observations or Concerns:
Amber Warning Light (

)

SPECIAL TOOL(s) / SOFTWARE

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IK0700079 - SCR Vehicles Setting DEF Quality Faults due to Crossed DEF Tank Coolan... Page 2 of 4

NOT APPLICABLE

SERVICE PARTS INFORMATION
Kit Description

Vehicle
Family

Part
Number

Quantity
Required

Ordering
Instructions

ISX/ISB Diesel Exhaust Fluid Tank
Heater Valve (DEFTHV)

ALL

3856343C2

1

Source Locally

N13 Diesel Exhaust Fluid Tank Heater Valve
ALL
(DEFTHV)

3998612C2

1

Source Locally

N9/10 Diesel Exhaust Fluid Tank
Heater Valve (DEFTHV)

WorkStar

4029783C2

1

Source Locally

N9/10 Diesel Exhaust Fluid Tank
Heater Valve (DEFTHV)

DuraStar

3856343C2

1

Source Locally

4064184C1

1

Source Locally

EPA 2017 Diesel Exhaust Fluid Tank Heater
ALL
Valve (DEFTHV)

DIAGNOSTIC STEP(s)
Step Action

1

Decision

DIAGNOSTIC: Locate supply line. The DEFTHV should be installed on the DEF tank coolant supply line. Verify the lines are not crossed Yes: Go to Step 2.
as shown in Figure 1 or Figure 2 below.

Use this diagram for EPA 2013 vehicles:

No: Remove the DEF tank
coolant lines from the Parker
fittings and/or orient them
properly Retest for 3363-16
(FC1713)

NOTE: Hose pinchers can b
used to clamp the hoses so
coolant does not drain out.

Figure 1: DEF Tank Coolant Lines possibly Crossed at the Parker Fittings for EPA 2013 vehicles

Use this diagram for EPA 2017 vehicles:

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IK0700079 - SCR Vehicles Setting DEF Quality Faults due to Crossed DEF Tank Coolan... Page 3 of 4

Figure 2: DEF Tank Coolant Line orientation for EPA 2017 vehicles

Are the DEF tank coolant lines routed properly (not crossed)?

Step Action

Decision

DIAGNOSTIC: Verify the DEFTHV is facing the correct direction on the vehicle. Locate DEFTHV part number(In red box), see Figure 2
below. Correct direction of supply coolant flow is towards the DEF tank.
NOTE: Electrical connectors of valve may face multiple directions.

Yes: Go to Step 3

If diagnosing fault codes othe
than 3363-16 (FC1713) refer
associated FCAP.

2

No: Reorient valve to correct
direction, clear codes and rete

Figure 3: DEFTHV Direction
Is the DEFTHV facing the proper direction on the vehicle?

Step Action

Decision

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IK0700079 - SCR Vehicles Setting DEF Quality Faults due to Crossed DEF Tank Coolan... Page 4 of 4

coolant cannot flow backwards through the tank. Disconnect the DEF tank coolant supply line from the DEF sending unit (see supply line
Yes: Replace the DEFTHV.
location in Figure 4 below).

3

No: Retest for fault codes. If
other fault codes are present,
see associated FCAPs.

Figure 4: DEF Sending Unit Line
With the line disconnected, only residual coolant should exit the line. Allow 2 minutes for residual coolant to exit. If a constant, steady
stream is passing through the valve, the valve is stuck open.
After 2 minutes with the coolant line disconnected, is there a constant, steady stream of coolant exiting the supply line?

REPAIR STEP(s)

For removal and installation of DEF heater components, see Diesel Exhaust Fluid (DEF) System section in the appropriate Exhaust and Aftertreatment
System with DPF and SCR Service Manual. Links to these manuals are given in the resources section below.

WARRANTY INFORMATION
Warranty Claim Coding:
For inverted or failed DEFTHV:
Group: 18160 - Coolant Lines / Hoses
Noun:

793 - Tank DEF, Coolant Flow Valve

For engine to coolant valve supply line:
Group: 18160 - Coolant Lines / Hoses
Noun: 750 - Hose, Engine to Coolant Valve Supply Line
For coolant valve to tank supply line:
Group: 18160 - Coolant Lines / Hoses
Noun: 751 - Hose, Coolant Valve to Tank
Note: If problem is found, put iKnow article in claim comments section.

OTHER RESOURCES
Master Service Information Site
Service Repair Time Home Page
Bus Exhaust Aftertreatment System with DPF and SCR Service Manual
Star and 9000 Series Exhaust Aftertreatment System with DPF and SCR Service Manual
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