Field campaign
Topic
Market area
Brand
Transaction No.
Campaign number
Note
Type
US code

Rear Seat Entertainment - field update 2 (SC18/02) (ASW 09.16)
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2048661/5
EA98
Service Campaign

Vehicle data
Flying Spur
Sales types
Type
4W2*
4W2*
4W2*
4W2*

MY
2014
2015
2016
2017

Brand Designation Engine code Gearbox code
E
*
*
E
*
*
E
*
*
E
*
*

Final drive code
*
*
*
*

Chassis numbers
Manufacturer Filler Type Filler MY Factory From To
Prod from Prod to
SCB
*
*
*
*
*
040001 062779
SCB
*
*
*
*
*
077993 097155

Documents
Document name
master.xml
tsrofflineupdate.docx

Service Campaign EA98
Rear Seat Entertainment - field update 2 (SC18/02) (ASW 09.16)

Transaction No.: 2048661/5
Release date: May 23, 2019

Notes

Repair instructions

Technical background
On vehicles with Rear Seat Entertainment of a certain production period a software-related deviation can lead to various malfunctions

Remedy
All vehicles affected by this campaign require the software of the RSE control unit updating
The RSE must work correctly. If you are unable to select the option from the TSR or the unit keeps rebooting, the software update cannot be carried
out. In this case firstly apply TPI 2044490
If after applying the TPI, the unit now works correctly and the control unit was not replaced then this campaign still needs to be applied
If your vehicle falls in the VIN range and you are unable to complete the software update due to a failure of the unit or a replacement unit has been
fitted, please submit a warranty claim as per the Warranty accounting instructions section of this campaign so that we can remove the VIN from our
records

Customer notification
Please notify customers who have taken delivery of one of the affected vehicles when the vehicles are next in the workshop
Please ensure that all affected vehicles are checked and updated during the next service visit. Make a note of the required service campaign on the
workshop order before it is signed by the customer.
If it is omitted to perform the required work during a workshop visit, notify the customer about the service campaign immediately
You should also pass on this information to your new and used car sales departments so that the vehicles affected are checked and, if necessary,
updated immediately

Warranty
Software updated
Warranty Type

790 or 710

Labour Operation Code

91 04 25 00

Damage Service Number

EA98

Damage Code

00 66

Criteria ID

01

Time

100 TU

Unable to complete software update
Warranty Type

790 or 710

Labour Operation Code

91 04 25 00

Damage Service Number

EA98

Damage Code

00 66

Criteria ID

01

Time

10 TU

Additional time to be claimed only if attached document ‘tsrofflineupdate.docx’ has to be performed
Warranty Type

790 or 710

Labour Operation Code

91 65 25 00

Damage Service Number

EA98

Damage Code

00 66

Criteria ID

01

Time

60 TU

In the event that additional work is required to the RSE system to regain full functionality and the vehicle is outside of the
Manufacturers Warranty timeframe, the customer will be eligible to pay for the repair prior to the Service Campaign being conducted
Only the cost of the Service campaign is covered by Bentley Motors

Parts
The required replacement parts should be ordered from Bentley Motors Limited Crewe or through your regional Bentley parts distribution centre

Parts supply

Description

Part number

Quantity

NOTE

USB connection lead

3Z0051510A

1

This lead is part of previous campaign kit for SC15/09 therefore
only order a replacement if required

USB Memory stick

WT10473

1

This USB memory stick was automatically issued at the launch of
SC18/02 therefore only order a replacement if required

USB Memory stick

WT10337

1

This USB memory stick is part of previous campaign SC15/09
therefore only order a replacement if required

USB to micro USB lead

WT10335

1

This lead is part of previous campaign SC15/09 therefore only
order a replacement if required

Parts despatch control
.

Repair instructions

Notes

Technical background
On vehicles with Rear Seat Entertainment of a certain production period a software-related deviation can lead to various malfunctions

Check
If the vehicle is not already listed as repaired in the “Repair history” (Elsa pro), check for the presence of a yellow completion spot on the left hand side
floor pan (Figure 15), should neither be evident carry out the required work in accordance with these instructions

Parts
The required replacement parts should be ordered from Bentley Motors Limited Crewe or through your regional Bentley parts distribution centre

Work
The following procedure delivers a software change to the electronic control units that make up the Rear Seat Infotainment System
(RSE)
•

Please Note: The procedure does not and must not be used in an attempt to rectify RSE system faults

•

A fault free fully functioning RSE system is a prerequisite for applying this campaign. Therefore the system must be tested and
any faults found in the RSE system MUST be rectified before applying this procedure

•

If there are any Diagnostic Trouble Codes present in Information Control Unit 2 (7F) - do NOT attempt the procedure until
they have been resolved

The software is introduced to the modules that make up the system via:
The Media Device Interface (MDI)
The process is Initiated via Bentley diagnostic tool (VAS 6150C or similar) using a hard wire connection to the vehicle OBD socket

Figure 1a
Your Bentley diagnostic tester must be loaded with Bentley Brand Diagnostic Data Version (didb version) 2.24.4 or higher to
perform this campaign (see Figure 1a)

Ensure a suitable battery charger is correctly connected to the vehicle electrical system for the duration of the procedure
1.

Connect the Bentley approved diagnostic tool to the vehicle On Board Diagnostic (OBD) socket NOTE: The use of a hardwire connection
between the diagnostic tool and the OBD socket is recommended for this procedure

2.

From the diagnostic tool main desktop select Off board Diagnostic Information System

3. Switch on ignition using the ignition key
4.

Select – Start diagnosis

5.

Select Model / Engine

6. Using guided fault finding check and clear the vehicle of any fault codes (see Figure 2). NOTE: At this point when requested to Make a
Target/Actual comparison do not perform this action select No

Figure 2
7. Using the TSR switch on both RSE screens
8. Within Control units – Select (single touch) 7F Information Control Unit 2 – Reveal drop down menu (extended touch and release), Select Guided
functions (see Figure 3)

Figure 3
9. Within Control units, Information Control Unit 2, Select Replace control module and then Execute (see Figure 4)

Figure 4
10. Select Yes at Introduction screen (see Figure 5)

Figure 5
11. If prompted enter your global user ID and password – follow screen prompts, SVM will take place
12. The component parts of the system will be checked the return screen will display the description of the parts requiring software, select Continue
(see Figure 6). NOTE: If the Touch Screen Remote (TSR) is also displayed as requiring offline updates then you must carry out additional operations
once you reach point B in this procedure

Figure 6
13. As requested connect the USB cable (part number 3Z0051510A) to the memory stick (part number WT10473) and connect that assembly to
the MDI unit (Control unit 2 for Information Electronics) located in the glove box. Once connected select Continue (see Figure 7) once connected the
update should begin within 5 seconds

Figure 7
14. At this stage the RSE screens are displaying BentleyRSESystemUpdate as shown in Figure 8, the update will start as indicated in the RSE screens

Figure 8
15. The process screen will display progress. This section of the download will take up to 20 minutes. When the Overall status shows Update
Succeeded select Continue (see Figure 9)

Figure 9
16. Unplug the USB cable (part number 3Z0051510A) and memory stick from the MDI unit (Control unit 2 for Information Electronics). Note: Both
the cable and memory stick must be removed, it is not sufficient to remove just the memory stick
17. NOTE: the rear screens will remain blank, after 2 minutes perform an ignition off on cycle

Figure 10
18. Once the RSE icon is visible on the TSR switch both screens on (See Figure 10)
Point B Note: For vehicles that also displayed Touch Screen Remote (TSR) requiring offline updates in operation 11 then you must carry out
additional operations contained in attached document ‘tsrofflineupdate.docx’ before continuing from operation 18
19. A second Replace control module routine for 7F must be performed, Within Control units – Select (single touch) 7F Information Control Unit 2 –
Reveal drop down menu (extended touch and release), Select Guided functions (see Figure 11)

Figure 11
20. Within Control units, Information Control Unit 2, Select Replace control module and then Execute (see Figure 12)

Figure 12
21. Select Yes at Introduction screen (see Figure 13)

Figure 13
22. This time running the replace control module test will have returned no parts requiring update and will automatically proceed to code the RSE,
coding will be detected, please then follow screen prompts performing ignition cycle when requested to perform the coding procedure to completion.
An automatic SVM will take place during this procedure
23. Exit diagnostics and disconnect from vehicle
24. Hint: The additional function Output audio to car may be set to off in the settings menu check the tick box to enable this function (see Figure 14)

Figure 14

Identification
The presence of a yellow completion spot on the left hand side floor pan identifies this campaign has been performed (Figure 15)

Figure 15

Repair instructions

Notes