Field campaign
Topic
Market area
Brand
Transaction No.
Campaign number
Note
Type
US code

Rear Seat Entertainment - field update 2 (SC18/02) (ASW 09.16)
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2048661/4
EA98
Service Campaign

Vehicle data
Flying Spur
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
4W2*
4W2*
4W2*
4W2*

2014
2015
2016
2017

E
E
E
E

*
*
*
*

*
*
*
*

*
*
*
*

Cha is numbers
Manufacturer Filler Type Filler MY Factory From To
SCB
SCB

*
*

Documents
Document name
master.xml
tsrofflineupdate.docx

*
*

*
*

*
*

*
*

040001 062779
077993 097155

Prod from Prod to

Notes

Repair instructions

Technical background
On vehicles with Rear Seat Entertainment of a certain production period a software-related deviation can lead to various malfunctions

Remedy
Allvehicles affected by this campaign require the software of the RSE control unit updating
The RSE must work correctly. If you are unable to select the option from the TSR or the unit keeps rebooting, the software update cannot be carried
out. In this case firstly apply TPI 2044490
If after applying the TPI, the unit now works correctly and the control unit was not replaced then this campaign still needs to be applied
If your vehicle falls in the VIN range and you are unable to complete the software update due to a failure of the unit or a replacement unit has been
fitted, please submit a warranty claim as per the Warranty accounting instructions section of this campaign so that we can remove the VIN from our
records

Customer notification
Please notify customers who have taken delivery of one of the affected vehicles when the vehicles are next in the workshop
Please ensure that all affected vehicles are checked and updated during the next service visit. Make a note of the required service campaign on the
workshop order before it is signed by the customer.
If it is omitted to perform the required work during a workshop visit, notify the customer about the service campaign immediately
You should also pass on this information to your new and used car sales departments so that the vehicles affected are checked and, if necessary,
updated immediately

Warranty accounting instructions
Software updated
Warranty Type

790 or 710

Labour Operation Code

91 04 25 00

Damage Service Number

EA98

Damage Code

00 66

Criteria ID

01

Time

100 TU

Unable to complete software update
Warranty Type

790 or 710

Labour Operation Code

91 04 25 00

Damage Service Number

EA98

Damage Code

00 66

Criteria ID

01

Time

10 TU

Additional time to be claimed only if attached document ‘tsrofflineupdate.docx’ has to be performed
Warranty Type

790 or 710

Labour Operation Code

91 65 25 00

Damage Service Number

EA98

Damage Code

00 66

Criteria ID

01

Time

60 TU

In the event that additional work is required to the RSE system to regain full functionality and the vehicle is outside of the
Manufacturers Warranty timeframe, the customer will be eligible to pay for the repair prior to the Service Campaign being
conducted
Only the cost of the Service campaign is covered by Bentley Motors

Genuine parts
The required replacement parts should be ordered from Bentley Motors Limited Crewe or through your regional Bentley parts distribution centre

Parts supply
Description

Part number

Quantity

NOTE

USB connection lead

3Z0051510A

1

This lead is part of previous campaign kit for SC15/09 therefore
only order a replacement if required

USB Memory stick

WT10473

1

This USB memory stick was automatically issued at the launch of
SC18/02 therefore only order a replacement if required

USB Memory stick

WT10337

1

This USB memory stick is part of previous campaign SC15/09
therefore only order a replacement if required

USB to micro USB lead

WT10335

1

This lead is part of previous campaign SC15/09 therefore only
order a replacement if required

Parts despatch control
.

Repair instructions

Notes

Technical background
On vehicles with Rear Seat Entertainment of a certain production period a software-related deviation can lead to various malfunctions

Check
If the vehicle is not already listed as repaired in the “Repair history” (Elsa pro), check for the presence of a yellow completion spot on the left hand side
floor pan (Figure 15), should neither be evident carry out the required work in accordance with these instructions

Genuine parts
The required replacement parts should be ordered from Bentley Motors Limited Crewe or through your regional Bentley parts distribution centre

Work
The following procedure delivers a software change to the electronic control units that make up the Rear Seat Infotainment
System (RSE)
•

Please Note: The procedure does not and must not be used in an attempt to rectify RSE system faults

•

A fault free fully functioning RSE system is a prerequisite for applying this campaign. Therefore the system must be tested and
any faults found in the RSE system MUST be rectified before applying this procedure

•

If there are any Diagnostic Trouble Codes present in Information Control Unit 2 (7F) - do NOT attempt the procedure until
they have been resolved

The software is introduced to the modules that make up the system via:
The Media Device Interface (MDI)
The process is Initiated via Bentley diagnostic tool (VAS 6150C or similar) using a hard wire connection to the vehicle OBD socket

Figure 1a

Your Bentley diagnostic tester must be loaded with Bentley Brand Diagnostic Data Version (didb version) 2.24.4 or higher to
perform this campaign (see Figure 1a)

Ensure a suitable battery charger is correctly connected to the vehicle electrical system for the duration of the procedure
1. Connect the Bentley approved diagnostic tool to the vehicle On Board Diagnostic (OBD) socket NOTE: The use of a hardwire connection
between the diagnostic tool and the OBD socket is recommended for this procedure
2.

From the diagnostic tool main desktop select Off board Diagnostic Information System

3. Switch on ignition using the ignition key
4.

Select – Start diagnosis

5.

Select Model / Engine

6. Using guided fault finding check and clear the vehicle of any fault codes (see Figure 2). NOTE: At this point when requested to Make a
Target/Actual comparison do not perform this action select No

Figure 2

7. Using the TSR switch on both RSE screens
8. Within Control units – Select (single touch) 7F Information Control Unit 2 – Reveal drop down menu (extended touch and release), Select Guided
functions (see Figure 3)

Figure 3
9. Within Control units, Information Control Unit 2, Select Replace control module and then Execute (see Figure 4)

Figure 4
10. Select Yes at Introduction screen (see Figure 5)