NHTSA ID Number: 10161801
Manufacturer Communication Number: 2045092-5
TSB/Document Date: 2019-07-01
Summary
12MY,13MY and 14MY Power Boot Campaign RoW (SC16/24)
N91009701
Hinge bolts New GT
Convertible only
4
Consumables
Part number
Description
Quantity
1J5827147
Butyl sealing washer
4
Parts despatch control
.
Repair instructions
Notes
Technical background
Bentley
has developed a boot system update pack to resolve customer issues.
Check
If the vehicle is not already listed as repaired in the “Repair history" (in Elsa pro), check for the presence of a white campaign identification mark (see
Figure 25), should neither be evident carry out the required work in accordance with these instructions
Parts
The required replacement parts should be ordered from Bentley Motors Limited Crewe or through your regional Bentley parts distribution centre
Tools
Part number
Description
WT10370
Boot CM update cable
WT10371
USB memory stick boot CM SW
WT10372
Boot hinge setting tool LH GT
WT10373
Boot hinge setting tool RH GT
WT10374
Boot hinge setting tool LH GTC
WT10375
Boot hinge setting tool RH GTC
WT10354
Force measurement gauge
Work
Note some items in this campaign are model specific where this is the case it is clearly identified.
The campaign consists of software update section and the rectification for High closing force section.
Software update section
•
Boot lid function and force gauge test 1
•
On New Continental GT replace gas struts
•
Software update
•
Check list A
•
Boot lid function and force gauge test 2
Required Diagnostic Tool status for this Campaign
Bentley Brand Data version 3.0.1 or higher required
Figure 1a
Prior to performing software update on Continental models ensure the motor driven, right hand, hinge (1) is serviceable, check for
excessive play in hinge pivots, manipulate the open hinge manually whilst checking for excessive play. Ensure the hinge function is
uncompromised and no misalignment exists in the hinge elements, replace individual driven hinge where necessary (see Figure 1a)
Software update section
Boot lid function and force gauge test 1
1.
Ensure the boot lid will perform three consecutive power open close cycles. Note remedial work at this stage to ensure boot driven hinge is
serviceable and has a basic power open and power close function may not necessarily be reimbursed under warranty
Figure 4
2. Carry out closing force gauge test – to perform this test the boot lid is operated to close and stopped short of closing on the power close cycle
by pressing the close button again and manually catching the boot lid in the final centimetres of the close cycle, just before it engages with the
striker pin. At this point the boot lid is resting on the boot lid seal, once in this state the force gauge (WT10354) set to display Kg should be set
in position *A on the boot lid. Apply load to the boot lid via the force gauge recording the load in Kg at which the boot lid power latched (see
Figure 4).
3.
Record results
*Note: Position A for the force gauge is the intersection on the centre line of the boot lid and the rear lip of the boot lid. Place
protection between the boot lid painted surface and the gauge foot at position A to avoid paint damage. An offcut of leather will
suffice (see Figure 4)
Replace gas struts – New Continental GT only
1. New Continental GT remove and replace both gas struts. Fit the new gas struts (part number 3W8827550J) ensuring the ball mounting is clean
before adding a small quantity of shell Retinax “A” grease to the ball mounting. “Refer to Boot lid fittings – Boot lid gas struts – To remove and
fit” Rep.Gr.55
Software update
As the boot lid control unit is not on the CAN-Bus Bentley has created specific hardware and software to enable a software update to be performed.
1. Ensure a suitable battery charger is correctly connected to the vehicle electrical system for the duration of this procedure
2. Access the boot lid control unit. Refer to Boot lid control unit (J605) – To remove and fit Rep.Gr.97
3. Disconnect and remove the boot lid control unit (A) from the vehicle wiring
Figure 1
4. Connect boot control module update cable (part number WT10370) to the Bentley diagnostic tool VAS 5052A or later approved equipment
(see Figure 1)
Figure 2
5. Insert USB memory stick boot CM SW (part number WT10371) into USB port of Bentley diagnostic tool (see Figure 2)
Figure 3
6. Insert boot control module ‘A’ and its associated plug ‘C’ into each end of connector ‘B’ of the boot control module update cable, ensure the
connector release mechanism of the boot control module update cable (D) is facing up to avoid unexpected release of the module during
software update (see Figure 3)
7. Switch on the ignition using the ignition key
Figure 4a
8. From the diagnostic tool main desktop open USB memory stick (removable disc BYBootCUTTool) (see Figure 4a)
9. Select open application BYBootCUTTool
Figure 4
10. Follow screen prompts
Figure 5
11. Communication with the control module will be established and the specifics of the vehicle identified
Figure 6
12. Select Yes to update (see Figure 6)
Figure 7
13. A progress bar will be displayed during update (see Figure 7)
14. At The software update loaded correctly screen select Exit
15. Eject mass storage device and remove USB memory stick boot CM SW
16. Switch off the ignition
17. Disconnect boot control module update cable from vehicle and reconnect boot control module to vehicle harness and refit boot control
module to vehicle
18. Before testing on New Continental GT only ensure gas struts (part number 3W8827550J) have been fitted
.
Check List A – Routine check
Ensure the boot lid seal is correctly fitted
Figure 1
Figure 1a
Figure 1b
Figure 2
Figure 2a
1. Ensure the boot lid seal is correctly fitted (see Figure 1a) specifically the knock-on strip element of the seal must be fully engaged on the lip of
the boot aperture and not as shown in figure 1 where it is displaced by the boot trim. Ensure the obscuration tape fitted to the boot aperture
flange is not restricting seal fitment (see Figure 1b). Check seal is correctly orientated, the vulcanised joint -1- should be to the centre line (+/10mm) of the ball joint -2- on the boot lid gas strut (see Figure 2 and 2a)
2. Over check torque on the bolts securing the boot hinge to the body for all cars at this stage the over check torque is 28Nm + 2.
IMPORTANT: Ensure the socket used to over check the fasteners is ‘as new’ and that it is fully engaged with the fastener. Tapping the socket
with small dead blow hammer to assist the tool in cutting into the paint to aid engagement is recommended. Releasing harness conduit clips
from each hinge will assist in access. When applying specific torques to fasteners ensure any adaptors or extensions used on the torque wrench
are accounted for in your calculation for applied torque
3.
Figure 3
4. Ensure the boot aperture finishers (see Figure 3) are secure, correctly fitted and not compromising the boot lid seal fitment, rectify and replace
damaged clips where necessary
Boot lid function and force gauge test 2
1.
Ensure the boot lid will perform three consecutive power open close cycles.
Figure 4
2. Carry out closing force gauge test – to perform this test the boot lid is operated to close and stopped short of closing on the power close cycle
by pressing the close button again and manually catching the boot lid in the final centimetres of the close cycle, just before it engages with the
striker pin. At this point the boot lid is resting on the boot lid seal, once in this state the force gauge (WT10354) should be set in position *A on
the boot lid. Apply load to the boot lid via the force gauge recording the load at which the boot lid power latched (see Figure 4)
3. Record results
*Note: Position A for the force gauge is the intersection on the centre line of the boot lid and the rear lip of the boot lid. Place
protection between the boot lid painted surface and the gauge foot at position A to avoid paint damage. An offcut of leather will
suffice (see Figure 4)
The load measured should be less than 1Kg. If the load measured to initiate the close cycle is less than 1Kg or the boot latches under its own weight
and the boot completed three consecutive power open and close cycles then the campaign is complete, apply a white campaign identification mark to
the boot striker plate (see Figure 25).
If the measured load required to initiate the close cycle is 1Kg or higher and or the boot lid fails to perform three consecutive power close and open
cycles then reference table 1
Action when closing force measured at a load of 1Kg or greater and or function
failure
Continental GT
Continental GTC
New Continental GT
New Continental GTC
Raise a DISS detailing load reading and failure
mode. If other dynamic anomalies are
observed during the boot test cycle a video
clip should be attached – Product Support
will advise next steps
Raise a DISS detailing load reading and failure
mode. If other dynamic anomalies are
observed during the boot test cycle a video
clip should be attached – Product Support
go ahead required to carry out Check list B High closing force
Table 1
Check List B (stage 1) – High closing force section
Product Support go ahead required to progress at each stage of the 3 stages that make up Check list B - High closing force
Check and adjust boot lid hinge
Prior to adjusting the boot lid hinge ensure the hinge (1) is serviceable, check for excessive play in pivots ensure the hinge function is uncompromised
and no misalignment exists in the hinge elements, replace individual hinges where necessary.
Check the striker pin (2) is serviceable the pin surface should be undamaged and pin should rotate freely by hand, free off and lubricate where
necessary, in extreme cases a replacement may be required
Figure 5
The position of the boot lid can be set by adjusting the hinges (1) or the striker (2). The locking latch (3) is attached directly to the boot lid. It does
not have slotted holes and therefore has no means of adjustment. Before any adjustments are made the car must be resting on its wheels and on
level ground. Ensure the socket used to release the fasteners is ‘as new’ and that it is fully engaged with the fastener. Tapping the socket with small
dead blow hammer to assist the tool in cutting into the paint to aid engagement is recommended. Releasing the harness conduit clips from the each
hinge will assist in access. When applying specific torque to fasteners ensure any adaptors or extensions used on the torque wrench are accounted
for in your calculation for applied torque
Figure 6
Remove the plastic cap and wind down the boot lid hinge bump stops located on each hinge assembly, these are adjusted back after the setting
procedure (see Figure 6)
Figure 7
For New GT – use gauge part number WT10372 left hand or WT10373 right hand
Gauge setting hinge. Clean the drain channel to ensure the gauge will be fully engaged with the channel surface.
The gauge is loaded into the drain channel from the front of the hinge in direction L. With the gauge correctly positioned the full length of the gauge
will be in contact with both vertical sides of the drain channel whilst sitting on the channel bottom
In this position the rearward section of hinge should be touching the gauge at point K (see Figure 7). If the gauge is tight or loose, not touching, at
K then slacken both fasteners and adjust hinges to achieve the base setting at K. The gauge adjustment at K is achieved at the hinge rear mounting
bolt therefore although the front mounting bolt has to be slackened the hinge should only rotate at the front bolt with the vertical adjustment
performed at the rear bolt. Re-tighten the fasteners Note New GT the torque figure of 28Nm + 2 is critical
Figure 8
For New Continental GT Convertible – use gauge part number WT10374 left hand or WT10375 right hand
Gauge setting hinge. Clean the drain channel to ensure the gauge will be fully engaged with the channel surface.
The gauge is loaded into the drain channel from the rear of the hinge in direction L. With the gauge correctly positioned the full length of the gauge
will be in contact with both vertical sides of the drain channel whilst sitting on the channel bottom
In this position the rearward section of hinge should be touching the gauge at point K (see Figure 8). If the gauge is tight or loose, not touching, at K
then slacken both fasteners and adjust hinges to achieve the base setting at K. The gauge adjustment at K is achieved at the hinge rear mounting
bolt.
‒ Note New Continental GT Convertible new bolts (increased length) must be fitted and the torque for these bolts are critical at 20Nm + angle 45°
new bolt is part number is N.910.097.01 x 4 off
Figure 9
All Cars - Slacken the fasteners (A) securing the boot lid. (see Figure 9) Note: do not slacken fastener B at this time. Allow the hinges to “float”
ensuring that left and right hinge are not working against each other and operate in same plane without undue resistance. Re-tighten the four
fasteners (A) 20Nm + 2
Figure 10
Ensure the boot seal is fitted correctly before manually closing (to control closing avoiding damage in the event that a clash has been introduced by
adjustments) the boot lid. Check the boot lid for aesthetic fit and profile.
‒ Adjustments
Reference Figure 10
‒ (H) Adjustment in height profile adjacent to the rear screen is achieved at the forward, nearest the rear screen, part of the hinge, slacken both
hinge fasteners but make adjustments primarily around fastener C to raise or lower at point H. Re gauge check hinge to maintain gauge setting B
figure 7 (GT) figure 8 (GTC)
‒ (J) Adjustment in height profile at the rear of the boot lid is achieved at the striker plate, slacken both fasteners D then raise or lower at point J.
‒ (G) To achieve panel gaps the boot lid surface can be moved in both axis at the hinge / boot lid connection, slacken fastener B and fasteners A to
release the captive plate to allow adjustment
Boot lid function and force gauge test
1.
Ensure the boot lid will perform three consecutive power open close cycles.
2. Carry out closing force gauge test –to perform this test the boot lid is operated to close and stopped short of closing on the power close cycle
by pressing the close button again and manually catching the boot lid in the final centimetres of the close cycle, just before it engages with the
striker pin. At this point the boot lid is resting on the boot lid seal, once in this state the force gauge (WT10354) should be set in position *A on
the boot lid. Apply load to the boot lid via the force gauge recording the load at which the boot lid power latched (see Figure 4)
3. Record results
*Note: Position A for the force gauge is the intersection on the centre line of the boot lid and the rear lip of the boot lid. Place
protection between the boot lid painted surface and the gauge foot at position A to avoid paint damage. An offcut of leather will
suffice (see Figure 4)
The load measured should be less than 1Kg. If the load measured to initiate the close cycle is less than 1Kg or the boot latches under its own weight
and the boot completed three consecutive power open and close cycles then the campaign is complete, apply a white campaign identification mark to
the boot striker plate (see Figure 25).
If the measured load required to initiate the close cycle is 1Kg or higher and or the boot lid fails to perform three consecutive power close and open
cycles then reference table 2
Action when closing force measured at a load of 1Kg or greater and or function
failure
Update DISS detailing load reading and failure mode. If other dynamic anomalies are
observed during the boot test cycle a video clip should be attached – Product Support go
ahead required to continue Check list B (stage 2) - High closing force
Table 2
Check list B (stage 2)
Fit lighter springs – Boot lid striker doors
Remove the boot sill finisher cover. “Refer to Boot aperture finishers - To remove and fit” Rep.Gr.70
Figure 11
Replace both boot lid striker door springs (A) (see Figure 11). First replace the left hand spring using the right hand as a reference
Figure 12
Detached plastic retaining cap and discard (see Figure 12)
Figure 13
Slide door and spring off the bearing pin discard the original spring (see Figure 13)
Figure 14
Position the new spring (part number 3W0827441 or 3W0827665) in the removed door. Whilst holding the spring tang back (1) partially fit door
and new spring onto bearing pin (see Figure 14)
‒ Push the door and spring assembly fully (2) onto the bearing pin before releasing the spring tang (1) onto interlock (see Figure 14)
‒
Fit the new retaining cap (part number 3W0837106)
Boot lid gas strut check
General integrity and serviceability check of boot lid gas strut – replace if defective
•
Check for signs of wear in the ball end of the gas strut
•
Ensure ball and sockets are clean and apply fresh grease where necessary (shell Retinax “A”)
•
Ensure ball end clips are fitted correctly and gas struts are fitted the correct way up. The main body of the gas strut connects to the boot lid
with the rod end connecting to the car body (see Figure 5)
•
Check correct gas strut part number and hand of use is fitted
New GT Convertible:
Correct left hand side strut 3W7827550F (560N) - marked in White writing.
Correct right hand side strut 3W7827550E (480N) - marked in Blue writing.
Should any of the boot lid struts not be correct as detailed above, replace the incorrect strut/s according to ETKA.
Latch cover check
Inspect the area of the latch cover that receives the striker pin if damage is evident indicating a clash with the striker pin then replace the cover with
the latest part which has a wider opening “Refer to Boot lid trim panels - To remove and fit” Rep.Gr.70
Figure 15
Figure 15a
To replace remove and discard latch plastic cover (see Figure 15). Note: figure 15a shows the original cover, figure 15 shows the new cover
Figure 16a
With the original plastic cover removed modify the latch buffer by removing section B shown in figure 16a
Figure 16b
With section B cut and discarded from the main buffer to form part A (see Figure 16b) then the new latch plastic cover (part number 3W0827520A)
can be fitted
Boot striker alignment
Figure 17
With the fit and profile of the boot lid set check and if necessary adjust the striker plate to ensure it is central in the boot latch striker plastic cover. To
do this apply chalk to the boot latch striker plastic cover and operate the boot close function. If chalk is deposited on the striker pin then adjust the
striker assembly to the left or right to reduce this occurrence. In the example the chalk is deposited on the left hand side of the pin this would
necessitate the striker assembly being adjusted 1 or 2 mm to the right (see Figure 17). Once set remove chalk traces
1. Operate the boot close function several times and if required make final adjustments to ensure the boot function is faultless and the aesthetics
are acceptable to the eye
2. Note: If boot lid is seen to lift at the front corner after closing adjust the striker plate down to increase engagement with boot lid seal and or
adjust striker across to introduce resistance via latch and striker interaction. Do not introduce failure to latch
3. Note: If on New Continental GT Convertible the boot overload switch is triggering the boot open warning in the drivers information panel then
apply section 2 of Technical Product Information 2033742 Continental GT and GTC boot lid adjustments and set the boot over load switch
Boot lid function and force gauge test
1.
Ensure the boot lid will perform three consecutive power open close cycles.
2. Carry out closing force gauge test –to perform this test the boot lid is operated to close and stopped short of closing on the power close cycle
by pressing the close button again and manually catching the boot lid in the final centimetres of the close cycle, just before it engages with the
striker pin. At this point the boot lid is resting on the boot lid seal, once in this state the force gauge (WT10354) should be set in position *A on
the boot lid. Apply load to the boot lid via the force gauge recording the load at which the boot lid power latched (see Figure 4)
3. Record results
*Note: Position A for the force gauge is the intersection on the centre line of the boot lid and the rear lip of the boot lid. Place
protection between the boot lid painted surface and the gauge foot at position A to avoid paint damage. An offcut of leather will
suffice (see Figure 4)
The load measured should be less than 1Kg. If the load measured to initiate the close cycle is less than 1Kg or the boot latches under its own weight
and the boot completed three consecutive power open and close cycles then the campaign is complete, apply a white campaign identification mark to
the boot striker plate (see Figure 25).
If the measured load required to initiate the close cycle is 1Kg or higher and or the boot lid fails to perform three consecutive power close and open
cycles then reference table 3
Action when closing force measured at a load of 1Kg or greater and or function failure
Update DISS detailing load reading and failure mode. If other dynamic anomalies are
observed during the boot test cycle a video clip should be attached – Product Support go
ahead required to continue Check list B (stage 3) - High closing force
Table 3
Check list B (stage 3)
Each stage 3 check should be followed by a Boot lid function and force gauge test
Record results
Check boot lid latch micro switch function
1. Check for boot lid lifting at front corner after closing – if this is the case then the boot lid latch micro switch is suspect – Check function of boot
lid latch micro switches
‒
Connect the Bentley approved diagnostic tool to the vehicle On Board Diagnostic (OBD) socket
‒
Using guided fault finding check and clear the vehicle of any fault codes
Figure 18
‒
Within Control units – Select (single touch) 46 Central Module Comfort System – Reveal drop down menu (extended touch and release),
Select Guided functions (see Figure 18)
Figure 19
‒
Within Control units, Central Module Comfort System, Select Monitor Inputs and then Execute (see Figure 19)
Figure 20
‒
Within Rear lid (RBC)-Data Block Read select -2- Lock activation (see Figure 20)
Figure 21
‒
The correct status for the boot lid micro switch assembly in the closed position is highlighted in Figure 21
Figure 22
‒
The correct status for the boot lid micro switch assembly in the open position is highlighted in Figure 22
‒
if either open or close status in relation to the micro switch is functioning incorrectly then replace boot latch assembly “Refer to Boot lid
and fittings - Boot lid latch – To Remove and Fit – Rep.Gr.55.
‒
Carry out closing force gauge test – if the load measured to initiate the close cycle is less than 1Kg and the boot completed three
consecutive power open and close cycles then the campaign is complete, apply a white campaign identification mark to the boot striker
plate (see Figure 23) otherwise continue with stage 3 checks
2. Check boot motor serviceability – Check each item in turn followed by a boot lid function and force gauge test. Record results
a. Torque check motor fixings
‒
Carry out closing force gauge test – if the load measured to initiate the close cycle is less than 1Kg and the boot completed three
consecutive power open and close cycles then the campaign is complete, apply a white campaign identification mark to the boot striker
plate (see Figure 23) otherwise continue with stage 3 checks
Figure 23
a. Not applicable to GT Convertible derivatives - Remove tail lamp (right hand) on boot motor side to enable check. Check that the power
boot motor is correctly aligned on to the hinge splines and that the locating peg (see figure 23) is fully engaged in the body location and
tapping plate - where necessary loosen motor and correct alignment
‒
Carry out closing force gauge test – if the load measured to initiate the close cycle is less than 1Kg and the boot completed three
consecutive power open and close cycles then the campaign is complete, apply a white campaign identification mark to the boot striker
plate (see Figure 23) otherwise continue with stage 3 checks
Figure 24
a. Remove motor and inspect motor spline drive and hinge spline for damage replace damaged components where necessary (see Figure
24)
‒
Carry out boot lid function and force gauge test – if the load measured to initiate the close cycle is less than 1Kg and the boot completed
three consecutive power open and close cycles then the campaign is complete, apply a white campaign identification mark to the boot
striker plate (see Figure 25)
Note: If at this point the boot lid system fails the boot lid function and force gauge test then update DISS detailing load reading and failure
mode. If other dynamic anomalies are observed during the boot test cycle a video clip should be attached – Product Support will advise next
steps
3. On completion Re-set bump stops at the hinge. Each bump stop should be set just below the panel so as not to hinder boot lid closure.
The bump stop should only come into contact with the panel when outside forces are applied to the boot lid
4. Ensure all fasteners are torque tightened and paint chips produced as a result of releasing the painted hinge fasteners and hinge plates receive
anti-corrosion protection
5. Refit any remaining removed trim items
6. On completion apply a white identification mark to the boot striker plate (see Figure 25)
Identification
Figure 25
On completion apply a white identification mark to the boot striker plate (see Figure 25)
Repair instructions
Notes
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TSB/Document ID: 2045092-5
Replacement Service Bulletin Number:
MFR Communication Date: 2019-05-29
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Communication Type: Service Bulletin/Repair Instructions
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- 【✅Compared to BOSSCOMM IF742, IF745 Offers Full-System Diagnostics】The BOSSCOMM IF745 car diagnostic scanner is an upgraded model of IF742. In addition to supporting all OBD2 Code Reader functions and 6 reset options (ABS/EPB/SAS/BMS/Oil/Throttle), it expands diagnostics from 4 systems (Check Engine/ABS/SRS/Transmission) to vehicle All systems, including Steering, Suspension, and Body Electronics. This provides deeper, more comprehensive diagnostic capabilities.
- 【✨10 OBD2 Functions】The BOSSCOMM IF745 scan tool’s DTC Lookup instantly translates fault codes into user-friendly explanations, its I/M Readiness feature streamlines emissions testing with a single tap, and Freeze Frame lets you pinpoint the exact moment of a fault for in-depth root-cause diagnosis. Combined with a live data dashboard and advanced diagnostics (O2S, OBMon, EVAP), it delivers comprehensive insights for confident troubleshooting.
- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
Last update on 2026-07-09 / Affiliate links / Images from Amazon Product Advertising API
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