NHTSA ID Number: 10161801
Manufacturer Communication Number: 2045092-5
TSB/Document Date: 2019-07-01
Summary
12MY,13MY and 14MY Power Boot Campaign RoW (SC16/24)
Field campaign
Topic
Market
area
12MY,13MY and 14MY Power Boot Campaign RoW (SC16/24)
Hongkong-Macau (5HK),Russische Föderation (5RU),Australia E04 Bentley
rest Asia and Australia (6E04),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Russian Federation
935 Volkswagen Group RUS (6935),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United States E05 Bentley
USA and rest America (6E05)
Bentley
Brand
Transaction
2045092/5
No.
Campaign
EA62
number
Note
Type
Service Campaign
US code
Vehicle data
New Continental
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
39*
39*
39*
2012 E
2013 E
2014 E
*
*
*
*
*
*
*
*
*
Service Campaign EA62
12MY,13MY and 14MY Power Boot Campaign RoW (SC16/24)
Notes
Transaction No.: 2045092/5
Release date: May 23, 2019
Repair instructions
Technical background
Bentley has developed a boot system update pack to resolve customer issues.
Remedy
This campaign provides a series of checks and updates to the boot system to ensure robust operation. It is important the campaign is followed
exactly to ensure maximum benefit
Customer notification
Inform your customers with affected vehicles in writing about the service campaign.
Make sure all affected vehicles are checked and repaired as part of the workshop visit. Write the service measure to be performed on the workshop
order before the customer signs it. If the campaign was not performed during a workshop visit, inform the customer straight away about the
campaign.
Please promptly inform your new and used vehicle department, so that affected vehicles can be checked straight away and if necessary repaired.
Warranty
LOT 1 Software update for New Continental GT:
•
Boot lid function and force gauge Test 1
•
New Continental GT replace gas struts
•
Software update
•
Check list A
•
Boot lid function and force gauge Test 2
Warranty Type
790 or 710
Labour Operation Code
55 90 49 01
Damage Service Number
EA62
Damage Code
00 66
Time
80 TU
Criteria ID
01
-----------------------------------------------------------------------------------------------------------------------------------LOT 2 Software update for Continental GT, Continental GTC, Supersports including convertible and New Continental GTC:
•
Boot lid function and force gauge Test 1
•
Software update
•
Check list A
•
Boot lid function and force gauge Test 2
Warranty Type
Labour Operation Code
790 or 710
55 90 49 02
Damage Service Number
EA62
Damage Code
00 66
Time
70 TU
Criteria ID
01
-----------------------------------------------------------------------------------------------------------------------------------LOT 3 Check list B (stage 1) New Continental GT:
•
Check and adjust boot lid hinge
•
Boot lid function and force gauge test
Warranty Type
Labour Operation Code
790 or 710
55 90 49 03
Damage Service Number
EA62
Damage Code
00 66
Time
30 TU
Criteria ID
01
-----------------------------------------------------------------------------------------------------------------------------------LOT 4 Check list B (stage 1) New Continental GTC:
•
Check and adjust boot lid hinge
•
Remove and replace hinge bolts (increase length)
•
Boot lid function and force gauge test
Warranty Type
790 or 710
Labour Operation Code
55 90 49 04
Damage Service Number
EA62
Damage Code
00 66
Time
30 TU
Criteria ID
01
-----------------------------------------------------------------------------------------------------------------------------------LOT 5 Check list B (stage 2) New Continental GT:
•
Fit lighter springs striker door
•
Latch cover check and replace
•
Adjust striker alignment
•
Check and if necessary adjust boot lid for aesthetic alignment
•
Boot lid function and force gauge test
Warranty Type
790 or 710
Labour Operation Code
55 90 49 05
Damage Service Number
EA62
Damage Code
00 66
Time
40 TU
Criteria ID
01
-----------------------------------------------------------------------------------------------------------------------------------LOT 6 Check list B (stage 2) New Continental GTC:
•
Fit lighter springs striker door
•
Gas strut check
•
Latch and cover check and replace
•
Adjust striker alignment
•
Check and if necessary adjust boot lid for aesthetic alignment
•
Check and if necessary adjust boot overload switch
•
Boot lid function and force gauge test
Warranty Type
790 or 710
Labour Operation Code
55 90 49 06
Damage Service Number
EA62
Damage Code
00 66
Time
50 TU
Criteria ID
01
-----------------------------------------------------------------------------------------------------------------------------------LOT 7 Check list B (stage 3) New Continental GT & GTC:
•
Check boot lid latch micro switch function
•
Boot lid function and force gauge test
Warranty Type
790 or 710
Labour Operation Code
55 90 49 07
Damage Service Number
EA62
Damage Code
00 66
Time
20 TU
Criteria ID
01
-----------------------------------------------------------------------------------------------------------------------------------LOT 8 Check list B (stage 3) New Continental GT & GTC:
•
Replace boot lid latch assembly (latch micro switch function failed)
•
Boot lid function and force gauge
Warranty Type
790 or 710
Labour Operation Code
55 90 49 08
Damage Service Number
EA62
Damage Code
00 66
Time
50 TU
Criteria ID
01
-----------------------------------------------------------------------------------------------------------------------------------LOT 9 Check list B (stage 3) New Continental GT & GTC:
•
Check motor serviceability – torque over check motor fasteners
•
Boot lid function and force gauge test
Warranty Type
Labour Operation Code
790 or 710
55 90 49 09
Damage Service Number
EA62
Damage Code
00 66
Time
30 TU
Criteria ID
01
-----------------------------------------------------------------------------------------------------------------------------------LOT 10 Check list B (stage 3) New Continental GT:
•
Check motor alignment and peg location
•
Boot lid function and force gauge test
Warranty Type
790 or 710
Labour Operation Code
55 90 49 10
Damage Service Number
EA62
Damage Code
00 66
Time
40 TU
Criteria ID
01
-----------------------------------------------------------------------------------------------------------------------------------LOT 11 Check list B (stage 3) New Continental GT:
•
Remove and inspect motor splines
•
Boot lid function and force gauge test
Warranty Type
790 or 710
Labour Operation Code
55 90 49 11
Damage Service Number
EA62
Damage Code
00 66
Time
70 TU
Criteria ID
01
Parts
The required replacement parts should be ordered from Bentley Motors Limited Crewe or through your regional Bentley parts distribution centre
Parts supply
Part number
Description
Quantity
3W0827441
Striker door spring
1
3W0827665
Striker door spring
1
3W0837106
Striker door retaining cap
2
3W8827550J
Gas strut – New GT – shorter 2
unit
3W0827520A
Latch trim cover
1
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TSB/Document ID: 2045092-5
Replacement Service Bulletin Number:
MFR Communication Date: 2019-05-29
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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