UPDATE Technical Bulletin
November 09, 2018
51G4 UPDATE – Seam Sealer Application (NVLW)
NOTE:
• Perform this UPDATE on all applicable vehicles within New Vehicle Limited Warranty.
• It is MANDATORY to perform UPDATES on all applicable vehicles in dealer inventory PRIOR TO
RETAIL SALE.
• Inform customers that this UPDATE will be available free of charge as long as their vehicle is within the
Warranty parameters outlined in this UPDATE.
NOTE:
Required DMS Wording//Text: (line item, customer concern description on repair order):
UPDATE Code 51G4 - Seam Sealer Application (NVLW)
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

Jetta

2019

See Campaign/Action screen in Elsa

See Campaign/Action screen in Elsa

REVISION HISTORY
Revision

Date

Purpose

1

November 09, 2018

Original publication

Condition
This update has been proactively released to apply seam sealer to prevent water from entering and
wetting the driver and or passenger floor board area.
This UPDATE is in effect until removed.
Vehicle must meet all of the following criteria:
•

Procedure is valid only for vehicles that show the 51G4 code in Elsa, Campaign/Action Information
screen on the day of repair.

•

If the vehicle is sold it must be within the NVLW.

•

Procedure must be performed within the allotted time frame stated in this UPDATE.

•

Procedure must be performed on applicable vehicles in dealer inventory prior to sale.

Page 1 of 12
© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Technical Background
Water leak due to improper application of body seam sealer.

Production Solution
Apply seam sealer at the seam of the plenum chamber and A-pillar as of VIN: BU_KM118788.

Service
Apply seam sealer.

NOTE:
• Elsa is the only valid inquiry/verification source. Check Elsa on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an Elsa printout
showing the “open” status to the repair order.
• If this UPDATE appears to have already been performed but the code still shows open in Elsa, contact
Warranty before proceeding further. Another dealer may have recently performed this UPDATE but not
yet entered a claim for it in the system.
• Elsa may also show additional open action(s); if so, inform your customer - this work can be done while
the vehicle is in for this UPDATE.
• Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.

Section A – Check for Previous Repair
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen

TIP
On the date of repair, print this screen and
keep a copy with the repair order
•

Ensure that the Status is “Open” <arrow 2>

•

Note the Applicable Criteria ID <arrow 1>
for use in determining the correct work to
be done and corresponding parts
associated.

Proceed to Section B

Page 2 of 12
© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
NOTE
•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

This procedure must be read in its entirety prior to performing the repair.

•

Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may
not identically match all affected vehicles.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

•

When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.

Section B – Repair Procedure
Mark wiper park position.
•

Mark the wiper park position with tape
<arrows> or other means.

Put wipers in service position.
•

The hood must be closed.

•

Briefly turn the ignition on and then off
again.

•

Turn the windshield wiper lever in the “onetouch wiping position” within 10 seconds.
NOTE

Wipers must be in service position in order to
remove wiper linkage.

Page 3 of 12
© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Remove left and right wiper arms.
•

Pry off cap with a small screwdriver.

•

Remove nut.

•

Position the -T10369/1- on the windshield
wiper arm <1> as shown.

•

Position the thrust piece <2> on the wiper
arm shaft.

•

Turn the bolt <3> clockwise until the
windshield wiper arm <1> is removed from
the wiper arm shaft.

•

Remove the nut completely and remove
the windshield wiper arm <1>.

Remove plenum chamber covers <1 and 2>:
•

Remove the seal <4> forward from the
plenum chamber covers <1 and 2>.

•

Remove the left and right foam piece <3>
from the plenum chamber covers <1 and
2>.

•

Remove clip for washer hose from left
plenum chamber cover.

•

Remove the left plenum chamber cover
<2> upward from the retainer <5>.

•

Remove the right plenum chamber cover
<1> upward from the retainer <5>.

Page 4 of 12
© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Remove wiper linkage and motor.
•

Disconnect connector <5>.

•

Remove bolts <1, 3 and 4>.

•

Remove the wiper frame <2> with linkage
and wiper motor from the plenum chamber.

Remove HVAC fresh air intake water deflector.
•

Reach under the deflector and release
locking tabs in direction of <arrows A>.

•

Pull deflector up slightly from the plenum
chamber and remove off of mounts <1> in
direction of <arrow B>.

Apply seam sealer driver side.
•

Use a gloved finger or a small brush to
apply the seam sealer.

•

Ensure area is dry.

•

Completely cover holes <1> with sealer.
NOTE

Do not cover the large plenum chamber drain.
•

Completely cover exposed seams in the
shaded area <2>.

Page 5 of 12
© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.

UPDATE Technical Bulletin
Apply seam sealer driver side (cont.)
•

Ensure area is dry.

•

Completely cover exposed seams in the
shaded areas <1>.

Apply seam sealer passenger side.
•

Use a gloved finger or a small brush to
apply the seam sealer.

•

Ensure area is dry.

•

Completely cover holes <1> with sealer.
NOTE

•

•

Do not cover the large plenum chamber
drain.

•