TIS Service Bulletin

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SI B65 10 19
Audio, Navigation, Information, Safety Systems

April 2019
Technical Service

ENGINE SPEED DEPENDENT NOISE DURING AUDIO
PLAYBACK
MODEL
G14 8 series convertible

G15 8 series coupe

Vehicles equipped with option 6F1 Bowers & Wilkins High End Sound System, Produced from 7/1/2018 thru
6/30/2019

SITUATION
There is an engine speed dependent noise heard thru the speakers during audio playback

CAUSE
Software error in Receiver Audio Module (RAM) control unit

CORRECTION


For vehicles at an I-Level lower than S18A-19-07-510 program the vehicle with ISTA.



For vehicles at an I-Level higher than S18A-19-07-510, run the test plan.

PROCEDURE
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
Connect to ISTA and read out I level of the vehicle.


If the I-level is older (lower) than S18A-19-07-510:
Program and encode the vehicle with ISTA 4.18.1x to I level S18A-19-07-510 or more recent.
Then recheck head unit operation.
OR



If the I-level is S18A-19-07-510 or more recent (higher):
Do not program the vehicle.
Run diagnosis with ISTA and work through the corresponding test module if necessary.
Then recheck head unit operation.
Note: Until ISTA 4.18.1x becomes available, the complaint can only be temporarily eliminated by

letting the vehicle go to sleep (leave stationary for >15 minutes). In this case, the fault can recur at a later time.

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PARTS INFORMATION
Note: Parts replacement is not required and will not eliminate this noise without the updated software.

WARRANTY INFORMATION
Defect Code:

6512810200

Labor
Operation:

Labor
Allowance:

Description:

00 00 006

Refer to AIR

Performing vehicle test (with vehicle diagnosis system –
checking faults) (Main work)

Refer to AIR

Performing vehicle test (with vehicle diagnosis system –
checking faults) (Plus work)

Refer to AIR

Connect an approved battery charger/power supply (indicated in
AIR as Charging battery)

Refer to AIR

Programming/encoding control unit(s)

Or:
00 00 556
And:
61 21 528
And:
61 00 730

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00
00 006.
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
During the same workshop visit, if a vehicle also requires another Technical Campaign or repair that also
includes programming and encoding the control units, the programming procedure may only be invoiced one
time.
Programming and Encoding - Vehicle Control Units
A. The programming procedure automatically reprograms and encodes all vehicle control modules which do
not have the latest software i-level. If one or more control module failures occur “during” this programming
procedure:
• Please claim this consequential control module-related repair work under the defect code listed in this
bulletin with the applicable AIR labor operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments
section.
B. For control module failures that occurred prior to performing this programming procedure:
• When covered under an applicable limited warranty, claim this control module-related repair work using
the applicable defect code and labor operations (including diagnosis) in AIR.
Other Repairs (Vehicle i Level is higher than S18A-19-07-510)

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If other eligible and covered work is performed as a result of performing the ISTA diagnostics and related test
plans, claim this work with the applicable defect code and the labor operations (including diagnosis) that are
listed in AIR.
[ Copyright ©2019 BMW of North America, Inc. ]

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