NHTSA ID Number: 10157742
Manufacturer Communication Number: Dealer Letter an
TSB/Document Date: 2019-04-08
Summary
VOLKSWAGEN
DEALERSHIP COMMUNICATION (Jetta Instrument Cluster): This document informs dealers of an impending update. The Clock and trip meter buttons in the instrument cluster do not function properly. The corrective action taken to solve this issue was to Check the function of buttons and if necessary repair instrument cluster.
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TSB/Document ID: Dealer Letter an
Replacement Service Bulletin Number:
MFR Communication Date: 2012-10-22
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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VOLKSWAGEN DEALERSHIP COMMUNICATION
Date:
October 22, 2012
To:
Dealer Principal, Sales Manager, Service Manager, Parts Manager and Warranty Administrator
Subject: Upcoming UPDATE 90H2 – Jetta Instrument Cluster
2013 Model Year Jetta – UNITED STATES ONLY
IMPORTANT NOTICE TO DEALERS - FOR IMMEDIATE DISTRIBUTION
Upcoming UPDATE 90H2 – USA ONLY
Jetta Instrument Cluster
Dear Volkswagen Dealer Principal, Service Manager, and Parts Manager:
We would like to inform you of an upcoming UPDATE. Please refer to the attached UPDATE Data Sheet
for additional information.
If you have any questions or require additional assistance, please contact Warranty.
Volkswagen Product Compliance
Attachment: UPDATE Data Sheet (1)
90H2/6M
UPDATE DATA SHEET
SAGA CODE
MARKET(S)
AFFECTED VEHICLES
ELSAWEB & VIM VISIBILITY DATE
TOPIC
PROBLEM DESCRIPTION
CORRECTIVE ACTION
VEHICLE WARRANTY PARAMETER
TOTAL AFFECTED
VEHICLE COUNT
DEALER INVENTORY
CPO INVENTORY
APPROXIMATE REPAIR TIME
SPECIAL TOOLS NEEDED?
PARTS REQUIRED
90H2
United States ONLY
2013 model year Jetta
October 24, 2012
Jetta Instrument Cluster
Clock and trip meter buttons in the instrument cluster do not function properly
Check function of buttons and if necessary repair instrument cluster
New Vehicle Limited Warranty (NVLW), and also any inventory stock showing
this code open in ElsaWeb
36,600
Approximately 24,000
Approximately 10
Up to 60 TU
None, only minimally required tools as per Update instructions
5C0 998 870 - 3M Tape Kit (If necessary)
Note: We estimate 80% of affected vehicles will NOT require repair.
INITIAL PARTS ALLOCATION DATE
ADDITIONAL INFORMATION
Allocation began October 19, 2012
•
Please ensure that this UPDATE is performed on every applicable
vehicle before delivery to consumers. Your effort is integral in reaching
the highest quality expectations of Volkswagen customers.
•
Please reinforce the correct repair description of this action with all
dealership personnel – this action is a vehicle UPDATE, not a recall.
•
Scope of UPDATE will be expanded once parts become available.
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on ElsaWeb for
the most current repair information. Refer to the campaign circular for complete repair and claiming instructions.
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