Technical Bulletin
Model(s)

Year

Eng. Code

Trans. Code

VIN Range From

VIN Range To

Passat

2011-2012

All

All

A3_BC000001

A3_CC025567

Condition
40 13 03 October 1, 2013 2028353 Supersedes V401302 dated June 25, 2013 to include replacement part
numbers necessary to complete the repair.
Front Suspension Creaking Noise
Front suspension creaking noise during suspension cycles (going over speed bumps or entering on an inclined
surface).

Technical Background
Coil Spring is not formed correctly and rubs against the perch of the strut.

Production Solution
Improved parts installed in production since CW 44/11, VIN: A31CC025567.

Page 1 of 5
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Service

Figure 1
• Verify if a car with the creaking noise has the contact mark (on one side or on both sides) as shown in figure 1.
Note:
Only proceed with this TB if this is the case!
•

Remove affected suspension strut and disassemble, see Repair Group 40 in ElsaWeb.

• Apply touch up paint to the contact area of the strut perch and allow required drying time.
Note:
Use Rustoleum Cold Galvanizing Compound # V2185838 (or similar obtained locally), 2 coats.
Cover with Rustoleum Flat Black Spray Paint # V2178838 (or similar obtained locally), 1 coat.
• Install new spring on suspension strut (per vehicle PR-codes).
• Install suspension strut, see Repair Group 40 in ElsaWeb.
Note:
Replace all fasteners as required in repair procedure.

Page 2 of 5
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Warranty
To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
1)
Procedures Manual
Model(s)

Year(s)

Eng. Code(s)

Trans. Code(s)

VIN Range From

VIN Range To

Passat

2012

All

All

A3_BC000001

A3_CC025567

SAGA Coding
Claim Type:

Use applicable Claim Type
Damage

Service Number:

HST

Damage Location (Depends
on Service No.)

--

Use applicable when
indicated in ElsaWeb (L/R)

Code
4075

0020

Parts Manufacturer

1)

Passat

YXS

2)

Repair One Side
3)

40751950 = 30 TU

3)

40851900 = 130 TU

Labor Operation : Remove and Install Coil
Spring
Labor Operation : Remove and Install
Suspension Strut

Repair Both Sides
3)

40752050 = 40 TU

Labor Operation : Remove and Install
Suspension Strut

3)

40852000 = 190 TU

Causal Part: Spring

3C0411105B/C

Labor Operation : Remove and Install Coil
Spring

Outside Material: Rustoleum
Cold Galvanizing Compound

Part No: # V2185838

$0.25

Outside Material: Rustoleum
Flat Black Spray Paint

Part No: # V2178838

$0.15

Page 3 of 5
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Diagnostic Time

4)

GFF Time expenditure

01500000 = 00 TU max.

NO

Road Test

01210002 = 10 TU

YES

01210004 = 10 TU
Technical Diagnosis

01320000 = 00 TU max.

NO

Claim Comment: Input “As per Technical Bulletin 2028353” in comment section of Warranty Claim.
1)

Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only

2)

Code per warranty vendor code policy.

3)

Labor Time Units (TUs) are subject to change with ELSA updates.

4)

Documentation required per Warranty Policy Procedures Manual.

Required Parts and Tools
Part Description

Part No:

Quantity

Spring

3C0411105B/C

1 per side

Nut

N 10106402

1 per side

Nut

N 91021601

1 per side

Nut

N 10332002

3 per side

Nut

N 0150816

1 per side

Bolt

WHT005437

1 per side

Rustoleum Cold Galvanizing
Compound

Part No: # V2185838

Rustoleum Flat Black Spray Paint Part No: # V2178838

$10.00 per 20 oz. can, with 1 can
repairing 40 cars
$7.20 per 15 oz. can, with 1 can
repairing 50 cars

Page 4 of 5
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Bulletin
Tool Description

Tool No:

Torque Wrench

VAG 1332

Spreader

3424

Wheel Hub Support

T10149

Engine/Transmission Jack

VAG 1383 A

Spring Compressor

VAG 1752/1

Spring Holder

VAG 1752/4

Holding Fixture for Suspension Struts

VAG 1752/20

Shock Absorber Set

T10001

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 5 of 5
© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.