NHTSA ID Number: 10155198
Manufacturer Communication Number: TJ33912.3.0-2019
TSB/Document Date: 2019-03-25
Summary
This is a Technical Journal: Incorrect "Car In Use" or "Car Unlocked" notifications in VOC mobile application
VOLVO
CAR
SERVICE AND PARTS BUSINESS
Technical Journal
TITLE:
Incorrect “Car In Use” or “Car Unlocked” notifications in
VOC mobile application
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 33912.3.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2018-12-19
2019-01-10
FUNC GROUP:
FUNC DESC:
3970
Mobile data services
Page 1 of 2
“Right first time in Time”
Attachment
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
1XX
Gear
Steer
Model Year
2015-2019
Plant
Chassis range
-
Struc Week
Range
201420-999952
CSC Customer Symptom Codes
Code
6N
JG
Description
Mobile applications Volvo On Call/Other communication problems
Volvo On Call/Other Volvo On Call problems
VST Operation Number
VST Operation Number
36004-2
Description
Software control module downloading
DTC Diagnostic Trouble Codes
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
Text
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2019 VOLVO CAR USA, LLC
Technical Journal 33912.3.0
DESCRIPTION:
VOC = Volvo On Call
TEM = Telematics Module
SP = Software Product
The customer may receive incorrect or excessive “Car in use” or “Car unlocked” push notifications in
the VOC mobile app, after unlocking the car. See advice under “Service” to correct this.
SERVICE:
New software has been developed and is now available for download via “INDIVIDUAL
CONFIGURATION” software in VIDA.
The new software will contain a fix for incorrect “Car in use” & “Car unlocked” notifications.
To download the software fix, download the appropriate software product to the car with VIDA:
S80/XC70: SP 31456557
S60/V60/XC60/S60i/S60CC/V60CC: SP 31493687
NOTE: The SP number needs to be manually typed into the Part Number field on the VIDA Software
screen.
This software will be integrated with TEM/VOC Upgrade software at a later date. This TJ will be
updated when the new software is integrated.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support not needed”, use function group 3970.
Page 2 of 2
2019-01-10
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TSB/Document ID: TJ33912.3.0-2019
Replacement Service Bulletin Number:
MFR Communication Date: 2019-01-10
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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