Service Alert

Mazda North American Operations
Irvine, CA 92618-2922

Subject:
2019 MAZDA3 SERVICE CAUTIONS FOR NEW AND REVISED
FUNCTIONS

Service Alert No.: SA-010/19

Last Issued: 03/06/2019

BULLETIN NOTES
This Service Alert supersedes the previously issued Service Alert(s) listed below: The changes are noted in
Red.

Previous Service Alert(s): Date(s) Issued:
SA-010/19

03/05/2019, 02/25/19

APPLICABLE MODEL(S)/VINS
2019 Mazda3

DESCRIPTION
The new 2019 Mazda3 has new features that may be difficult to understand. This Service Alert provides
valuable information to support potential customer concerns.

Page 1 of 15
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Service Alert No.: SA-010/19

Last Issued: 03/06/2019

Item

Front Wiper Service Caution
1. Wiper arm park position is located under the hood.
2. When servicing front wipers, front wiper service mode is required or damage to
wiper arms may occur (see Service Information).
3. If wiper arms are replaced, M-MDS is needed for wiper arm adjustment (see
Service Information)
4. DO NOT use wiper arms as markers when in dealer inventory.

Service
Information
See Owner's
Manual ->
Maintenance and
Care > Replacing
Windshield Wiper
Blades
MGSS:
WINDSHIELD
WIPER ARM AND
BLADE
ADJUSTMENT

Page 2 of 15
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Service Alert No.: SA-010/19

Last Issued: 03/06/2019

i-ACTIVSENSE Switch (New)

When iACTIVSENSE is
in normal
operating
status, the
instrument
cluster iACTIVSENSE
indicator is
green.
When iACTIVSENSE
has an
environmental
fault, such as a
dirty
windshield or
driving into
the sun, the
instrument
cluster iACTIVSENSE
indicator is
white.
When iACTIVSENSE
has a fault that
needs
diagnosis by a
dealership, the
instrument
cluster i-

Activated Status: Green

Stand-by Status: White

See Owner's
Manual ->
When Driving -> iACTIVSENSE -> iACTIVSENSE

Warning Status: Amber

Page 3 of 15
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Service Alert No.: SA-010/19

Last Issued: 03/06/2019

ACTIVSENSE
indicator is
amber.

When the iACTIVSENSE
switch is
pressed and
released
immediately,
the following
systems are
canceled.
1. Lane
Departure
Warning
System
(LDWS)
2. Blind Spot
Monitoring
(BSM)
3. Distance
Speed
Alert (DSA)
4. Rear Cross
Traffic
Alert
(RCTA)
5. Lane-keep
Assist
System
(LAS)
To turn the
system back to
"Activated
Status" , press
the iACTIVSENSE
switch once.

Partially Cancelled Status:
INDICATOR IS TURNED OFF

Page 4 of 15
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Service Alert No.: SA-010/19

Last Issued: 03/06/2019

NOTE: If MRCC
is used, the
system will
also return to
"Activated
Status".
When the iACTIVSENSE
switch is
pressed and
held, all
systems are
canceled.
1. Lane
Departure
Warning
System
(LDWS)
2. Blind Spot
Monitoring
(BSM)
3. Distance
Speed
Alert (DSA)
4. Rear Cross
Traffic
Alert
(RCTA)
5. Lane-keep
Assist
System
(LAS)
6. Smart
Brake
Support
(SBS)
7. Smart
Brake
Support
[Rear]
(SBS-R)

Fully Cancelled Status:
I-ACTIVSENSE INDICATOR IS OFF
SBS OFF WARNING LIGHT IS ON

Page 5 of 15
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Service Alert No.: SA-010/19

Last Issued: 03/06/2019

8. Smart
Brake
Support
[Rear
Crossing]
(SBS RC)

Page 6 of 15
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Service Alert No.: SA-010/19

Last Issued: 03/06/2019

Traffic Sign Recognition (TSR) Inoperative
TSR is only available with a dealer installed in-vehicle
navigation system accessory.

See Owner's
Manual ->
When Driving -> iACTIVSENSE -> iACTIVSENSE ->
Traffic Sign
Recognition
System (TSR)
MGSS: Traffic Sign
Recognition (TSR)

MAZDA CONNECT (New)

See Owner's
Manual ->
Interior Features > Mazda Connect

MGSS:

Page 7 of 15
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2019 Mazda North American Operations, U.S.A.

Service Alert No.: SA-010/19

Last Issued: 03/06/2019

Center Display View
The rear-view monitor and Android Auto do not utilize all of
the center display space.
Function

ENTERTAINMENT
SYSTEM

Display