NHTSA ID Number: 10154412
Manufacturer Communication Number: 15-205-16R
TSB/Document Date: 2019-03-11
Summary
This bulletin announces new reprogramming file availability and the software installation procedure to address additional operational concerns received from the field and listed below involving ?Gen 2? F10 Navigation and Display Audio units with 7? display.
After formatting the 2 flash drives is complete, the two Update Files must be downloaded from either
the Subarnet links or from the My Documents section of the SDS system when using the files sent by
Nuspire, one to each flash drive. Label them Drive “1” and Drive “2”. The updates must be installed
in order, Drive “1” first followed by Drive “2”.
Follow “A” when using files downloaded from Subarunet.
Follow “B” when using the files sent directly to the SDS notebook from Nuspire (page 12).
“A” When using update files downloaded from Subarunet:
NOTE: Update File #1 contains 1 file. Update File #2 contains 3 files. The Subarunet screenshots
below will take you through the steps required to get the selected Update Files onto the flash drives
and ready to use. Update File sizes are quite large and depending on the speed capabilities of the
computer, it may take some time to complete the downloads.
PLEASE BE PATIENT!
Double-click on the file you want to download
and it will begin the transfer to your computer
automatically.
Downloading
You may receive the
warning below during the
file download. Click on the
drop down next to Discard
and Keep the file.
Continued...
Bulletin Number: 15-205-16R; Revised 01/30/19
Page 8
Once the downloads are complete, locate the Update Files (reference the chart on page 7 for the file
names) in the Downloads Folder. Once you locate each file, unzip them one at a time to transfer their
contents to the appropriate USB flash drive. As an example, update NU9020_USB_1st.zip for a 2015
Legacy would be unzipped to USB #1 and NU9020_USB_2nd.zip would be unzipped to USB #2.
NOTE: If not already done, follow the procedure (Step 2) for formatting (removing any existing
files) your flash drives. Plug the “clean” flash drive into your computer.
•
Go to your Windows Start screen, select “Computer” (or click on My Documents if you are
using the SDS notebook) and click on “Downloads”.
Continued...
Bulletin Number: 15-205-16R; Revised 01/30/19
Page 9
•
Once your list of downloaded files opens, locate and click on the downloaded Update Files
(in this example, “OU9103_USB…” ) you are looking for. TIP: If you click on Date
Modified you can sort the downloaded files by the date they were added which will bring the
newest file to the top.
•
Double clicking the Update File will bring up a dialogue box with a security warning, click
on “Run” to continue.
•
Click on “Browse”
•
As shown below, click on “Removable Disk” which is your USB flash drive where you want
the unzipped file(s) to be saved. Click “OK” then click on “Unzip”.
Continued...
Bulletin Number: 15-205-16R; Revised 01/30/19
Page 10
The Update File will unzip and be saved to your flash drive.
•
Confirm the Update File (and flash drive) is ready to use by going back to Start > Computer
and double clicking on “Removable Disk” to display the drive’s contents as shown in the
examples below. All of the files will have a “.kwi” extension at the end of their file name. If
OK, proceed with Step 4: Update Software Installation starting on page 18.
REMINDER: There can only be ONE Update File stored on each flash drive or the update
procedure will not work. If you see more than one Update File stored, start over by re-formatting
the flash drive again and reloading the Update File you are trying to install.
Continued...
Bulletin Number: 15-205-16R; Revised 01/30/19
Page 11
IMPORTANT REMINDERS:
• Do not change the Update File names after downloading them.
• Do not save any other version Update Files onto the flash drives.
“B” When using update files sent directly from Nuspire:
•
From the GUI screen, open My Documents to display the list of available files shown below.
•
Insert a “clean” USB flash drive (Drive 1) into the computer being used for the download.
•
For these F10 updates, after clicking on the file for the vehicle being updated, 2 files will be
displayed as shown below. Like the files downloaded from Subarunet, they too are .zip files and
need to be “unzipped” before they can be used.
Continued...
Bulletin Number: 15-205-16R; Revised 01/30/19
Page 12
•
Click on the first file (file name ends with _1st). A WinZip Self-Extractor dialog box will appear.
•
Click on “Browse” and select the USB flash drive as the destination (“D:\” in this example)
•
Click on Unzip.
•
When file transfer to the USB flash drive is complete (a “unzipped successfully” box will
appear), click on “OK”, remove Drive 1 and replace it with Drive 2.
•
Repeat the above steps and transfer the contents from the second file (ending with _2nd) to
Drive 2.
•
Confirm both USB flash drive and files are ready to use by double clicking on each (“D:\” in this
example) to display their contents. Drive 1 will have just 1 file while the Drive 2 will have 3.
•
Unplug Drive 2 and proceed to Step 4 below.
Step 4: Update Software Installation
NOTE: Because of the time it takes to perform these updates, Subaru
of America, Inc. (SOA) highly
recommends connecting the Subaru Midtronics GR8 Diagnostic Battery Charger to the vehicle and
utilizing the Power Supply Mode feature anytime a vehicle control module is being reprogrammed.
Follow the procedure as outlined in document GR8-1100 on STIS for use of the GR8’s Power Supply
Mode:
•
Confirm all electrical loads such as lights, audio, HVAC, seat heaters, and rear defroster are
all switched OFF before setting up for Power Supply Mode.
•
Select the correct battery type (Flooded, AGM or AGM Spiral).
•
Select the CCA which matches the vehicle’s battery (NOTE: OE and replacement batteries
have different CCA ratings. Always confirm the battery rating before proceeding.)
•
If the “Charge Battery” WARNING appears, the battery MUST be charged before
attempting reprogramming.
•
DO NOT connect the DSTi or SDI until the GR8 Power Supply mode has completed its
battery test mode and the Charging Voltage has dropped to a steady 13.5 Volts on the display.
•
If the GR8 “beeps” or the Status Light flashes, a diagnostic charge should be performed on
the battery before proceeding further.
•
Once Power Supply Mode reaches a steady 13.5 volts, connect the DSTi or SDI to the OBD
connector and initiate the reprogramming process.
•
Amperage will fluctuate based upon the vehicle’s demand for power. NOTE: If the
voltage rises beyond 14V while programming is in process, the procedure will abort. This
can indicate a need to test or charge the vehicle battery before any further attempt at
programming.
Continued...
Bulletin Number: 15-205-16R; Revised 01/30/19
Page 13
IMPORTANT:
This information is applicable to the Midtronics GR8 Diagnostic Battery Charger ONLY. It does
not apply to any other brand / type of “generic” battery charger whatsoever. ONLY the GR8 and its
Power Supply Mode feature has been tested and approved by SOA.
Once the GR8 is connected to the vehicle, as long as the battery is fully charged, it takes less than
3 minutes to boot-up the charger, select Power Supply Mode, and have the battery voltage stabilized
and ready for reprogramming.
REMINDER: If the GR8 indicates the vehicle’s battery must be charged, charge the battery using
the GR8 before proceeding to reprogram the vehicle.
Version Update Procedure
• Turn the ignition / key (ACC) “ON”.
•
Press the “AUDIO/TUNE” button.
The Select Audio Source screen will appear.
Install Drive “1” (or Drive “2” after successful
installation of Drive “1” update is confirmed) into the
vehicle’s USB port. After the flash drive is recognized,
the USB icon will illuminate.
• Once the USB icon is illuminated, switch the unit
into “Diagnosis Mode” by pressing and holding the
HOME button while pressing the “AUDIO/TUNE”
button 5 (five) times.
Continued...
Bulletin Number: 15-205-16R; Revised 01/30/19
Page 14
•
• Press “Service Information”
Press “Program Update” then follow the sequence
shown in the screen shots on the next page
Press “OK”
Wait for “OK” to activate
(turn black)
Press “SELECT”
CAUTION: Confirm the intended new version is displayed before clicking Select.
NOTE: The “OK” button will not activate (turn black) if the wrong Update File(s) are on the flash
drive. Re-format the flash drive and reload the proper Update Files starting from the beginning of
Step 2.
Press “OK”
Once the updating starts, the status bar
may need to complete more than once
and could take up to about 15 minutes.
Turn off ACC
Continued...
Bulletin Number: 15-205-16R; Revised 01/30/19
Page 15
If the progress bar stops, please wait 15 minutes. If the progress bar does not change even if after
15 minutes, turn ACC OFF and back ON again then, restart the update procedure from Step 4.
IMPORTANT: Do not turn the ACC (ignition / key) off or disconnect the flash drive from the USB
port during updating.
•
Once the update completes successfully,
turn the ACC off,
WAIT 30 SECONDS then turn it
back on again.
•
After the unit boots back up, the
“Updating software” screen and its
status bar will be displayed. This
update may take up to 5 minutes
to complete.
When the Software Updates complete, the unit will restart automatically. Once the STARLINK
opening screen is displayed, remove the flash drive from the USB port and turn the ignition off.
CRITICAL STEP: Before proceeding further, perform Step 1 (Version Check Procedure) again to
confirm the updated software installation from Drive “1” was successful. When the update is successful, the new software version number will be displayed. If OK, proceed with installation of
the Drive “2” update (repeat Step 4, Update Software Installation). If the updated versions are not
displayed, Step 4 using Drive “1” must be repeated. Once the software and CAN version updates are
confirmed, insert Drive “2” and repeat Step 4.
Step 5: Version Check Procedure
As mentioned earlier, once both update software installations are complete, the Version Check
procedure (Step 1) must be performed again to confirm all of the updates have been installed
successfully.
Step 6: Memory Clear Procedure
After confirming both software updates have been installed successfully, the Memory Clear
procedure must be performed to complete the update procedure.
NOTE: All presets will likely be lost and will need to reset after performing this procedure.
Continued...
Bulletin Number: 15-205-16R; Revised 01/30/19
Page 16
After pressing “Back”, the following screen will be displayed:
•
Press “Memory Initialization”
•
Press and HOLD the “OK”
button until the screen shown
below is displayed (5 to 10
seconds).
This screen will be displayed for about 1 minute while the unit restarts. After restart, the Loading
screen and its status bar will be displayed. After the status bar completes, the Main Menu screen will
be displayed. To complete the updating procedure, you must go through the series of Initial Setup
screens, reset the radio station presets and re-pair any mobile devices (where applicable).
NOTE: After confirming the updates are complete, remove the labels and re-format both flash
drives to clear any remaining files so they are ready for use the next time. This reduces the chances
of inadvertently combining files the next time the drives are used. It also ensures that every repair
receives the very latest software as these files will be updated from time to time whenever a newer
version is released.
Continued...
Bulletin Number: 15-205-16R; Revised 01/30/19
Page 17
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by a Subaru Added
Security Gold plan, this repair may be submitted using the following claim information:
CRITICAL Claim Processing Update: When completing this TSB procedure the post-update
software version number MUST be entered in the Miscellaneous Detail field when submitting the
claim.
LABOR DESCRIPTION
LABOR
OPERATION #
FAIL
CODE
LABOR
TIME
F10 AUDIO/NAVIGATION HEAD UNIT UPDATE
A031-128
ZQL-48
1.0
NOTE: Up to $12.00 may be claimed ONE TIME in sublet to cover the cost for the 2 USB Flash
Drives ($6.00 each).
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Continued...
Bulletin Number: 15-205-16R; Revised 01/30/19
Page 18
APPENDIX
VERY IMPORTANT: In addition to updates for conditions listed on page 1, each of the new files listed in the table
on page 2 contain ALL the previous updates for conditions referenced in prior TSBs 15-182-15R, 15-183-15R and
15-198-16R which this TSB replaces. Please read and understand the following BEFORE installing a software
update unnecessarily.
•
If the vehicle’s audio / navigation head unit already contains the software version listed in the information
below (or a later one) and is experiencing a similar condition as described here, installing the most current
software will most likely not resolve it. In that case, do not attempt a software update. Instead, refer to the
Technical Support Guide, applicable Service Manual, other related Service Bulletin or Tech TIPS to help
diagnose this “new” condition. At the same time, always be sure to complete the Fujitsu 10 / Denso 10
Questionnaire located in the Forms/Downloads area of Subarunet > Service Operations & Technical section
under Exchange Forms to record all details related to the condition as part of repair documentation and to have
available should escalation be necessary. If after following the available diagnostics in the Service Manual and
Technical Support Guide the condition cannot be resolved, contact Techline with all troubleshooting results,
along with a completed questionnaire and videos and/or photos of the condition.
•
If the condition is as described below and the software version is prior to the software version referenced as
correcting this condition, then it is appropriate to apply the latest software update as found in this bulletin as it
will most likely resolve the condition.
The table below provides a history of all previous version ID numbers along with reference to the corresponding
TSB number and it’s release date. Each update section below lists the specific conditions addressed.
Model
Model
Year
2015
Legacy/
Outback
2016
2017
2015
Impreza/
Crosstrek
2016
2017
2016
Forester
2017
2018
2016
WRX
2017
2018
“NAVI
/ DA”
15-182-15
(6/16/15)
NU9008
DA
15-183-15
(6/16/15)
OU9007
15-198-15
(5/2/16)
15-205-16R
(11/21/16)
NU9015
NU9014
15-205-16R 15-205-16R
(3/21/17)
(1/3/18)
NU9017
NU9020
15-205-16R
(8/21/18)
NU9020
OU9014
OU9013
OU9016
OU9019
OU9019
NU9308
NU9307
NU9309
NU9311
NU9312
DA
OU9307
OU9309
OU9310
OU9311
NU9508
NU9509
DA
OU9507
OU9508
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: 15-205-16R
Replacement Service Bulletin Number:
MFR Communication Date: 2019-01-30
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
MFR Component System:
MFR Component Subsystem:
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