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CUSTOMER SATISFACTION PROGRAM 18N03-S2

12. Raise the front door window to the full up position.
13. Using your hand install the Foam Tape on the top of the door glass run and on the back of the door
glass run funnel in the order shown in Figure 22. Figure 23 shows the Foam Tape installed.
3

2

1

1737CL

FIGURE 22
NOTE: Rear door shown, front door similar.

FOAM TAPE

FUNNEL TAB IN
DOOR GLASS RUN

DOOR GLASS L
RUN FUNNEL
STUD FOR
MISSING NUT

DOOR GLASS RUN

FIGURE 23

STUD
1737CM FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2018

STUD FOR
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ATTACHMENT III
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CUSTOMER SATISFACTION PROGRAM 18N03-S2

14. Using isopropyl alcohol clean the top portion of the door and then neatly apply Motorcraft® TA-30
silicone sealant to the indicated/highlighted area in order to completely fill the gap as shown in
Figure 24.
• Do not close the door until the silicone is cured.
NOTE: Proper application of the sealant is crucial to properly water seal the door and also avoid
appearance concerns.
NOTE: Top of driver front door shown, passenger front door similar.
FRONT
DOOR

SEALANT
APPLICATION
COMPLETED

APPLY SILICONE
HERE

1737BI

FIGURE 24

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2018

PLACE COPY HERE
PLACE COPY HERE

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CUSTOMER SATISFACTION PROGRAM 18N03-S2

15. Modify the front door Lock Rod Grommet. See Figure 25.
a.

b.

Using a utility knife, cut four 6 mm (.25 in) long slits approximately 90° apart into the top of the
front door lock rod grommet where the lock rod exits the grommet.
Cut four additional 13 mm (.5 in) long slits approximately 90° apart on the inner sides of the
grommet 45° separated from the previously cut slits.

TOP VIEW

SIDE VIEW

1737U

FIGURE 25
16. Proceed to the Front Door Latch and Exterior Handle Service Procedure.

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2018

PLACE COPY HERE

ATTACHMENT III
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CUSTOMER SATISFACTION PROGRAM 18N03-S2

Front Door Latch and Exterior Handle Service Procedure (All Vehicles)
NOTE: Procedure to be performed on both front doors.
Front Door Latch and Exterior Handle Sealing Components
FOAM H
(DRIVER DOOR)

FOAM B
(PASSENGER DOOR)

FOAM C

FOAM C

FOAM E
(ONLY THE THIN OUTER PORTION IS
USED ON THE EXTERIOR DOOR HANDLES)
FOAM F
FOAM D

RUBBER GROMMET
(DRIVER DOOR ONLY)
FOAM G
(DRIVER DOOR ONLY)

1737BJ

FIGURE 26

STUD FOR
MISSING NUT
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2018

STUD FOR
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CUSTOMER SATISFACTION PROGRAM 18N03-S2

1. For driver door latch only, attach Foam G to Foam H. See Figure 27.

FOAM G
(DRIVER DOOR ONLY)

FOAM H

1737BK

FIGURE 27
2. Install Foam H onto the driver door latch. See Figure 28.
NOTE: Driver door latch shown with Foam G and H, Passenger door latch similar with Foam B.
FRONT OF
VEHICLE

FRONT OF
VEHICLE

DOOR LATCH
ASSEMBLY

FOAM H
FOAM H
FOAM G
(DRIVER DOOR
ONLY)
DOOR LATCH
ASSEMBLY

EXTERIOR DOOR
HANDLE OPENING

FIGURE 28

STUD FOR
MISSING NUT
STUD FOR
1737XX
MISSING
NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2018

STUD FOR
MISSING NUT

ATTACHMENT III
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CUSTOMER SATISFACTION PROGRAM 18N03-S2

3. Install Foam D over the door latch cable and onto Foam H (driver door) and Foam B (passenger door)
to cover the gap between the cable and Foam H. See Figure 29.
• The notch of Foam D must point downwards when installed.
NOTE: Driver door latch shown with Foam G and H, Passenger door latch similar with Foam B.

FOAM D

FOAM H

FOAM G
(DRIVER DOOR
ONLY)
NOTCH

1737BL

FIGURE 29
4. Using a trim tool, install Foam C onto the top of the front door latch water shield. See Figure 30.
NOTE: Driver door latch shown, passenger door latch similar.
FRONT OF
VEHICLE

DOOR LATCH
ASSEMBLY

FRONT OF
VEHICLE

DOOR LATCH
ASSEMBLY

FOAM C

STUD FOR
MISSING NUT
FOAM C
EXTERIOR DOOR
HANDLE OPENING

STUD
FOR
1737YY
MISSING NUT

FIGURE 30

STUD FOR
MISSING NUT
PLACE COPY HERE

CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2018

PLACE COPY HERE
PLACE COPY HERE

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CUSTOMER SATISFACTION PROGRAM 18N03-S2

5. Using a trim tool, install Foam F between the water shield and the door glass run. See Figure 31.
NOTE: Do not remove the adhesive backing from Foam F and install Foam F with the adhesive backing
facing downward.
NOTE: Driver door shown, passenger door similar.
DOOR GLASS RUN

FOAM F

WATER SHIELD
ADHESIVE BACKING

1737BM

FIGURE 31
6. For driver side only, apply Motorcraft® XG-13 grease to the area where the key lock rod attaches
to the key lock rod lever. See Figure 32.
7. For driver side only, install the rubber grommet onto the key lock rod over the key lock rod lever.
The rubber grommet should be positioned as shown. The rubber grommet will sit sideways when
installed properly. See Figure 32.
NOTE: Door latch assembly shown out of vehicle for clarity.

KEY LOCK
ROD
RUBBER
GROMMET

PLACE RUBBER
GROMMET AGAINST
KEY LOCK ROD

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT

APPLY XG-13
GREASE HERE

DO NOT PLACE
RUBBER GROMMET
IN THISSTUD
AREA FOR

MISSING NUT

PLACE COPY HERE
KEY LOCK
ROD LEVER
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2018

FIGURE 32

PLACE
COPY HERE
1737BN
PLACE COPY HERE

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CUSTOMER SATISFACTION PROGRAM 18N03-S2

8. Inspect the interior door handle to latch cable for kinking. See Figure 33.
• Correct any kinks found in the cable by straightening the cable by hand as required.

CABLE TO BE
INSPECTED

1737G

FIGURE 33
9. Apply XG-11 grease on top of and around Foam D after Foam D is installed. The Foam D
notch, the gap between the cable and Foam D, and the gap between the door glass run and
Foam H must be covered with grease. See Figure 34.
NOTE: Do not allow the XG-11 grease to come into contact with moving components of the latch
mechanism.
NOTE: Driver door shown, passenger door similar.

APPLY XG-11
GREASE
FOAM D

FOAM H

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT

NOTCH

STUD FOR
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FOAM G
(DRIVER DOOR
ONLY)

PLACE COPY HERE
PLACE COPY HERE
1737CN

FIGURE 34
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2018

PLACE COPY HERE

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CUSTOMER SATISFACTION PROGRAM 18N03-S2

10. If equipped, disconnect the interior door handle cable retaining clips from the door sheet metal.
11. Using isopropyl alcohol and a clean shop cloth, throughly remove grease from the interior door
handle cable mechanism. See Figure 35.

REMOVE
GREASE

INTERIOR DOOR
HANDLE CABLE

1737AK

FIGURE 35
12. Unseat the interior door handle cable rubber grommet and while holding the end of the cable in an
upward position, spray Motorcraft® XL-6 Lubricant down into the cable for five seconds.
See Figure 36.

INTERIOR DOOR
HANDLE CABLE

STUD FOR
MISSING NUT

UNSEAT RUBBER
GROMMET

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
1737ED

PLACE COPY HERE

FIGURE 36
CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2018

ATTACHMENT III
PAGE 26 OF 61
CUSTOMER SATISFACTION PROGRAM 18N03-S2

13. Using a bungee cord or other similar device, secure the interior door handle cable to the door in an
upward position to allow the Motorcraft® XL-6 Lubricant time to run down into the cable, until the
interior door handle cable is reinstalled later in this procedure. See Figure 37.

BUNGEE CORD

INTERIOR DOOR
HANDLE CABLE

1737DK

FIGURE 37
14. Using a clean shop cloth and isopropyl alcohol, clean the highlighted mating surface area of the
exterior front door handle. See Figure 38.

STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
1737V

FIGURE 38

STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE

CPR © 2018 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
12/2018

ATTACHMENT III
PAGE 27 OF 61
CUSTOMER SATISFACTION PROGRAM 18N03-S2

15. Using a clean shop cloth and isopropyl alcohol clean inside the dotted lines on the mating surface
area of the front exterior door handle openings. See Figure 39.

1737CO

FIGURE 39
16. Install Foam E around the perimeter of the exterior door handle on top of the existing seal.
NOTE: Foam E will not wrap around the entire perimeter of the exterior door handle.
NOTE: Proper placement of Foam E is crucial for proper sealing and to avoid appearance concerns.

A

A. Lay out Foam E on the exterior door handle and mark center as shown in Figure 40.
B. Remove Foam E from the door handle and remove the back center portion of the adhesive
backing then cut the protective backing in half. See Figure 40.
C. Align the marks made on the Foam E and exterior door handle and adhere the back center
portion to the exterior door handle as shown in Figure 41.
D. Lay one side of Foam E down on the exterior door handle and without stretching the foam
pull off the adhesive backing as you adhere Foam E to the exterior door handle as shown in
STUD FOR
Figure 41.
MISSING NUT