TIS Service Bulletin

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SI B32 08 18
Steering and Wheel Alignment

January 2019
Technical Service

SERVICE ACTION: REWORK THE STEERING GEAR
New information provided by this revision is preceded by this symbol

.

Please perform the procedure outlined in this Service Information on all affected vehicles before customer
delivery. In the event the customer has already taken delivery of the vehicle, please perform the procedure the
next time the vehicle is in the shop.
This Service Information bulletin replaces SI B32 08 18 dated October 2018
What’s New:
• Attachment B320818 updated
• Sublet information

MODEL
F22 (2 Series Coupe)

F23 (2 Series
Convertible)

F30 (3 Series Sedan)

F32 (4 Series Coupe)

F36 (4 Series Gran
Coupe)

AFFECTED VEHICLES
This Service Action involves F22, F23, F30, F32 and F36 Series vehicles produced from 10/19/2011 to
5/19/2015.
Vehicles which require this Service Action to be completed, will show it as “Open” when checked either in AIR,
the "Service Menu" of DCSnet (Dealer Communication System) or with the Key Reader.

SITUATION
Screws attaching the power pack to the steering gear may be broken. Broken screws result in noises during
steering motions and variable steering assistance.
Check Control Message (CCM) may be displayed.

CORRECTION
Screw connections of the steering gear power pack must be inspected and repaired per the procedures below.
Steering gear should only be replaced if screws have been broken.

PROCEDURE

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For vehicles affected by this Service Action:
1. Disconnect the battery according the REP 61 20 900.
2. Remove the front underbody protection according to REP 51 47 490.
3. For vehicles with sports suspension settings, remove the underride protection for steering.

4. Visually inspect the (5) screws securing the power pack to
the steering gear.

Are any of the screws, in the (5) indicated locations, missing or been obviously sheared off?
YES – Go to next step.
NO – Perform the attached Steering Gear Power Supply Attachment Rework procedure.
5. Reconnect the battery.
6. Connect the vehicle to ISTA/D and perform a vehicle test.
7. Following repair instructions REP 32 13 572, replace the steering gear.
8. Following repair instructions REP 32 00 155, perform a wheel alignment.
9. Work through the measures plan and program the vehicle using ISTA 4.12.30 or higher.

Model

Target integration level

F22, F23, F30, F32, F36

F020-18-07-531 or higher

Note that ISTA will automatically reprogram and code all programmable control modules that do not have the
latest software.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10 ).
10. Delete the fault memory.
11. For vehicles with sports suspension settings, install the underride protection.
12. Install the front underbody protection according to REP 51 47 490.

PARTS INFORMATION
Please refer to Parts Matrix for ordering procedure.
Steering gear screws, rework

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Part Number

Description

Quantity

32 10 6 891 831

Repair kit screws

1

83 42 0 428 190

Cavity protection spray (400ml)

In sublet

NPN

Non-woven abrasive cloth, Scotch-Brite
Hand Pad (locally sourced)

In sublet

Only order if required - Steering gear, replacement

Part Number

Description

Quantity

32 10 6 891 186

Steering gear, electrical, LHD

1

33 30 6 787 062

Combination nut

2

32 30 6 778 609

Torx bolt

1

32 10 6 797 242

ASA bolt

2

33 32 6 768 884

Hexagon collar nut

2

WARRANTY INFORMATION
Reimbursement for this Service Action will be via normal claim entry utilizing the following information:

Defect Code:

0032740200

The vehicle is already in the workshop for another repair that includes Main work

Labor Operation:

Labor Allowance:

Description:

00 66 853

Refer to KSD2/AIR

Reworking steering gear (includes connecting
an approved battery charger/power supply and
performing a vehicle test) (Plus work)

Labor Allowance:

Description:

Refer to KSD2/AIR

Check and replace steering gear with
programming and coding vehicle (includes
connecting an approved battery charger/power
supply, performing a vehicle test, checking
wheel alignment with KDS without load and
adjusting) (Plus work)

Refer to KSD2/AIR

Reworking and replacing steering gear with
programming and coding vehicle (includes
connecting an approved battery charger/power
supply, performing a vehicle test, checking
wheel alignment with KDS without load and

Or:

Labor Operation:

00 66 854

Or:

00 66 855

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adjusting) (Plus work)
Or:
The vehicle arrives at your center and this Service Action shows open (No other main work will be
performed/claimed during this workshop visit)

Labor Operation:

Labor Allowance:

Description:

00 66 195

Refer to KSD2/AIR

Reworking steering gear (includes connecting
an approved battery charger/power supply and
performing a vehicle test) (Main work)

Labor Allowance:

Description:

Refer to KSD2/AIR

Check and replace steering gear with
programming and coding vehicle (includes
connecting an approved battery charger/power
supply, performing a vehicle test, checking
wheel alignment with KDS without load and
adjusting) (Main work)

Refer to KSD2/AIR

Reworking and replacing steering gear with
programming and coding vehicle (includes
connecting an approved battery charger/power
supply, performing a vehicle test, checking
wheel alignment with KDS without load and
adjusting) (Main work)

Or:

Labor Operation:

00 66 196

Or:

00 66 197

Refer to KSD2/AIR for the corresponding flat rate unit (FRU) allowances.
And, when applicable:
Sublet – Bulk Materials

Sublet Code 4

Up to $5.00

Reimbursement for the repair-related bulk
materials (Do not use part numbers for claim
submission)

Sublet reimbursement calculation for claiming the applicable repair-related bulk materials, for the “quantities
used”:


For the BMW part number, it’s a the dealer net price plus your center’s handling; and the



Other material that is not available through BMW and obtained locally, it is “cost plus 20 percent.”

Enter these material costs in sublet and itemize the amounts on the repair order and in the claim comments.
Vehicle Programming and Encoding (with Steering Gear Replacement Only)

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During the same workshop visit, if a vehicle also requires another Technical Campaign or repair that also
includes programming and encoding the control units, the programming procedure may only be invoiced one
time.
A. The programming procedure automatically reprograms and encodes all vehicle control modules which do not
have the latest software i-level. If one or more control module failures occur “during” this programming
procedure:
• Please claim this “consequential” control module-related repair work under the defect code listed in this
bulletin with the applicable KSD2/AIR labor operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments section.
B. For control module failures that occurred “prior” to performing this programming procedure:
• When “covered” under an applicable limited warranty, claim this control module-related repair work using the
applicable defect code and labor operations (including diagnosis) in KSD2/AIR.
And, as applicable:
Alternative Mobility Solution (AMS) for Vehicle Owners
This Service Action repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this
item under the Defect Code noted above as follows:
• Sublet Code 2 - Itemize the AMS sublet amount on the repair order and in the claim comment section.
Please refer to SI B01 29 16 for additional information.
Overlapping Labor Procedure – Other Repairs
If invoicing the KSD2/AIR flat rate labor operation codes for other repair work results in overlapping labor, for
those flat rate labor operations that are affected, you are able to:
• Replace the stated KSD2 “FRU allowance” with a “reduced FRU value” to eliminate the overlapping labor.
For help in identifying the overlapping labor, please refer to the AIR FRU Plausibility Check (Overlapping Labor
Tool) that is located in the AIR Client.
Eligible other repair work being claimed under a different defect code will require separate punch times.
On the repair order and in the claim comment section, please identify and itemize those labor operations being
claimed with a “reduced FRU value.”

ATTACHMENTS
View PDF attachment B320818_Attachment 1.
View PDF attachment Customer Letter Rework Steering Gear 0918.
[ Copyright ©2019 BMW of North America, Inc. ]

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SI B32 08 18 Attachment

December 2018

STEERING GEAR POWER SUPPLY ATTACHMENT REWORK

1. Clean the outside of the steering gear,
especially in the vicinity or seals, using
non-woven abrasive cloth.
•

Approved non-woven abrasive is
Scotch-Brite Hand Pad.

2. Clean the flange on the interface from the
housing to the differential cover (areas
indicated in red on illustration) so that wax
can be applied and adhere to the flange
surface.
Warning: Steering gear subject to
corrosion if improperly cleaned!
Steel or brass brushes used to clean the
steering gear may cause corrosion. Do not
use steel or brass brushes!

1

•

Carefully clean around the five screws
(callout #4 in illustration).

•

Using compressed air, blow off any
loose dirt.

SI B32 08 18 Attachment

December 2018
3. Mark screws with red paint pen.

Warning: Do not loosen more than
one screw at a time or damage to the
steering system may occur!
4. Replace the five indicated screws, one at
a time, using the following procedure.
Note: If at any time during this
procedure, a screw in the steering
gear flange breaks, abort this
procedure and replace the steering
gear as detailed in the main bulletin B32 08
18.
Note: Tools used must be
periodically tested for accuracy.
Specified torque is applicable to a
hand-operated torque wrench.
A. Remove screw 1.
B. Discard the screw.
C. Install a new screw using an electronic
torque wrench.
Torque: 5 Nm (+/- 0.5 Nm) +90° angle
of rotation (+0° / -20°).
D. Mark the installed screw with a white
paint pen (similar to illustration).
E. Repeat the procedure for remaining
screws 2, 3, 4, and 5, verifying
replacement status on the basis of the
paint marks.

2

SI B32 08 18 Attachment

December 2018
5. The following areas must be coated with
body cavity protection spray (wax), where
indicated.
•

Flange interface from housing to
engine (1)

•

Flange interface from housing to
differential cover (2)

•

Both through-holes (3)

•

All five screw heads (4)

A.

Using the normal air vent, for
the lower area, and the air vent with
spraying pipe for the upper, spray the
steering gear flange (1 & 2) and
screws with wax.

B. Using a mirror where necessary,
check for complete coverage. If
required, spray any areas missed,
again.
C. Wait three minutes for the wax to dry
slightly.
D.

Using the air-vent with
spraying pipe, re-spray the entire area
again.

E. Check for complete coverage and respray, as needed.
6. Reconnect the battery.
7. Connect the vehicle to ISTA/D and
perform a vehicle test. Check the repair
list.
8. Clear the fault memory.
9. For vehicles with sports suspension
settings, install the underride protection.
10. Install the front underbody protection
according to REP 51 47 490.
11. Test the steering function.

3

BMW
DRAFT
September xxxx, 2018
Dear BMW Owner / Lessee:
VIN: xxxxx
BMW of North America is dedicated not only to providing premium vehicles for our customers,
but exceptional service as well. To ensure our vehicles are of the highest industry standards,
BMW performs ongoing quality analyses throughout a model’s life cycle.
Description of Issue
During a recent quality analysis, it was determined that corrosion may possibly lead to the
breakdown of the connecting screws between the steering gear and power pack. This may result
in noises while steering and possible varying steering assistance. If this occurs, the error may be
displayed via a corresponding Check Control message.
Description of Repair
To ensure that your vehicle is in proper working order, the steering gear will be re-worked.
We kindly request that you contact the service department of your authorized BMW center at
your earliest convenience to arrange a service appointment. The staff will schedule an ideal time
for you to drop off the vehicle and advise how long it will take to complete the repair. The work
will be performed free of charge by your authorized BMW center.
Additional Information
If you are no longer the owner of this vehicle, please use the enclosed postage-paid postcard to
provide us with the name and address of the new owner. If you are a lessor of this vehicle, please
forward this letter to your lessee.
Should you have any questions, please contact your authorized BMW center or BMW Customer
Relations and Services at 1-800-831-1117 or via email at [email protected].
BMW remains committed to maintaining the highest level of automotive excellence, and we
apologize for any inconvenience this repair may cause.
Sincerely,
BMW of North America, LLC
Company
BMW of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood NJ 07675-1227
Telephone

(800) 525-7417

Fax

(201) 930-8362

E-mail
CustomerRelations@
bmwusa.com
Internet
bmwusa.com