NHTSA ID Number: 10153627
Manufacturer Communication Number: 15-205-16R
TSB/Document Date: 2019-02-25
Summary
This bulletin announces new reprogramming file availability and the software installation procedure to address additional operational concerns received from the field and listed below involving ?Gen 2? F10 Navigation and Display Audio units with 7? display.
contents to the appropriate USB flash drive. As an example, update NU9020_USB_1st.zip for a 2015
Legacy would be unzipped to USB #1 and NU9020_USB_2nd.zip would be unzipped to USB #2.
NOTE: If not already done, follow the procedure (Step 2) for formatting (removing any existing
files) your flash drives. Plug the “clean” flash drive into your computer.
•
Go to your Windows Start screen, select “Computer” (or click on My Documents if you are
using the SDS notebook) and click on “Downloads”.
Continued...
Bulletin Number: 15-205-16R; Revised 12/28/18
Page 9
•
Once your list of downloaded files opens, locate and click on the downloaded Update Files
(in this example, “OU9103_USB…” ) you are looking for. TIP: If you click on Date
Modified you can sort the downloaded files by the date they were added which will bring the
newest file to the top.
•
Double clicking the Update File will bring up a dialogue box with a security warning, click
on “Run” to continue.
•
Click on “Browse”
•
As shown below, click on “Removable Disk” which is your USB flash drive where you want
the unzipped file(s) to be saved. Click “OK” then click on “Unzip”.
Continued...
Bulletin Number: 15-205-16R; Revised 12/28/18
Page 10
The Update File will unzip and be saved to your flash drive.
•
Confirm the Update File (and flash drive) is ready to use by going back to Start > Computer
and double clicking on “Removable Disk” to display the drive’s contents as shown in the
examples below. All of the files will have a “.kwi” extension at the end of their file name. If
OK, proceed with Step 4: Update Software Installation starting on page 18.
REMINDER: There can only be ONE Update File stored on each flash drive or the update
procedure will not work. If you see more than one Update File stored, start over by re-formatting
the flash drive again and reloading the Update File you are trying to install.
Continued...
Bulletin Number: 15-205-16R; Revised 12/28/18
Page 11
IMPORTANT REMINDERS:
• Do not change the Update File names after downloading them.
• Do not save any other version Update Files onto the flash drives.
“B” When using update files sent directly from Nuspire:
REMINDER: As of 12/28/2018, these latest update files have not been sent to Retailer SDS systems.
Follow procedure “A” above in the interim to perform this latest update. This TSB will be
revised after the latest files have been successfully sent to Retailers.
•
From the GUI screen, open My Documents to display the list of available files shown below.
•
Insert a “clean” USB flash drive (Drive 1) into the computer being used for the download.
•
For these F10 updates, after clicking on the file for the vehicle being updated, 2 files will be
displayed as shown below. Like the files downloaded from Subarunet, they too are .zip files and
need to be “unzipped” before they can be used.
Continued...
Bulletin Number: 15-205-16R; Revised 12/28/18
Page 12
•
Click on the first file (file name ends with _1st). A WinZip Self-Extractor dialog box will appear.
•
Click on “Browse” and select the USB flash drive as the destination (“D:\” in this example)
•
Click on Unzip.
•
When file transfer to the USB flash drive is complete (a “unzipped successfully” box will
appear), click on “OK”, remove Drive 1 and replace it with Drive 2.
•
Repeat the above steps and transfer the contents from the second file (ending with _2nd) to
Drive 2.
•
Confirm both USB flash drive and files are ready to use by double clicking on each (“D:\” in this
example) to display their contents. Drive 1 will have just 1 file while the Drive 2 will have 3.
•
Unplug Drive 2 and proceed to Step 4 below.
Step 4: Update Software Installation
NOTE: Because of the time it takes to perform these updates, Subaru
of America, Inc. (SOA) highly
recommends connecting the Subaru Midtronics GR8 Diagnostic Battery Charger to the vehicle and
utilizing the Power Supply Mode feature anytime a vehicle control module is being reprogrammed.
Follow the procedure as outlined in document GR8-1100 on STIS for use of the GR8’s Power Supply
Mode:
•
Confirm all electrical loads such as lights, audio, HVAC, seat heaters, and rear defroster are
all switched OFF before setting up for Power Supply Mode.
•
Select the correct battery type (Flooded, AGM or AGM Spiral).
•
Select the CCA which matches the vehicle’s battery (NOTE: OE and replacement batteries
have different CCA ratings. Always confirm the battery rating before proceeding.)
•
If the “Charge Battery” WARNING appears, the battery MUST be charged before
attempting reprogramming.
•
DO NOT connect the DSTi or SDI until the GR8 Power Supply mode has completed its
battery test mode and the Charging Voltage has dropped to a steady 13.5 Volts on the display.
•
If the GR8 “beeps” or the Status Light flashes, a diagnostic charge should be performed on
the battery before proceeding further.
•
Once Power Supply Mode reaches a steady 13.5 volts, connect the DSTi or SDI to the OBD
connector and initiate the reprogramming process.
•
Amperage will fluctuate based upon the vehicle’s demand for power. NOTE: If the
voltage rises beyond 14V while programming is in process, the procedure will abort. This
can indicate a need to test or charge the vehicle battery before any further attempt at
programming.
Continued...
Bulletin Number: 15-205-16R; Revised 12/28/18
Page 13
IMPORTANT:
This information is applicable to the Midtronics GR8 Diagnostic Battery Charger ONLY. It does
not apply to any other brand / type of “generic” battery charger whatsoever. ONLY the GR8 and its
Power Supply Mode feature has been tested and approved by SOA.
Once the GR8 is connected to the vehicle, as long as the battery is fully charged, it takes less than
3 minutes to boot-up the charger, select Power Supply Mode, and have the battery voltage stabilized
and ready for reprogramming.
REMINDER: If the GR8 indicates the vehicle’s battery must be charged, charge the battery using
the GR8 before proceeding to reprogram the vehicle.
Version Update Procedure
• Turn the ignition / key (ACC) “ON”.
•
Press the “AUDIO/TUNE” button.
The Select Audio Source screen will appear.
Install Drive “1” (or Drive “2” after successful
installation of Drive “1” update is confirmed) into the
vehicle’s USB port. After the flash drive is recognized,
the USB icon will illuminate.
• Once the USB icon is illuminated, switch the unit
into “Diagnosis Mode” by pressing and holding the
HOME button while pressing the “AUDIO/TUNE”
button 5 (five) times.
Continued...
Bulletin Number: 15-205-16R; Revised 12/28/18
Page 14
•
• Press “Service Information”
Press “Program Update” then follow the sequence
shown in the screen shots on the next page
Press “OK”
Wait for “OK” to activate
(turn black)
Press “SELECT”
CAUTION: Confirm the intended new version is displayed before clicking Select.
NOTE: The “OK” button will not activate (turn black) if the wrong Update File(s) are on the flash
drive. Re-format the flash drive and reload the proper Update Files starting from the beginning of
Step 2.
Press “OK”
Once the updating starts, the status bar
may need to complete more than once
and could take up to about 15 minutes.
Turn off ACC
Continued...
Bulletin Number: 15-205-16R; Revised 12/28/18
Page 15
If the progress bar stops, please wait 15 minutes. If the progress bar does not change even if after
15 minutes, turn ACC OFF and back ON again then, restart the update procedure from Step 4.
IMPORTANT: Do not turn the ACC (ignition / key) off or disconnect the flash drive from the USB
port during updating.
•
Once the update completes successfully,
turn the ACC off,
WAIT 30 SECONDS then turn it
back on again.
•
After the unit boots back up, the
“Updating software” screen and its
status bar will be displayed. This
update may take up to 5 minutes
to complete.
When the Software Updates complete, the unit will restart automatically. Once the STARLINK
opening screen is displayed, remove the flash drive from the USB port and turn the ignition off.
CRITICAL STEP: Before proceeding further, perform Step 1 (Version Check Procedure) again to
confirm the updated software installation from Drive “1” was successful. When the update is successful, the new software version number will be displayed. If OK, proceed with installation of
the Drive “2” update (repeat Step 4, Update Software Installation). If the updated versions are not
displayed, Step 4 using Drive “1” must be repeated. Once the software and CAN version updates are
confirmed, insert Drive “2” and repeat Step 4.
Step 5: Version Check Procedure
As mentioned earlier, once both update software installations are complete, the Version Check
procedure (Step 1) must be performed again to confirm all of the updates have been installed
successfully.
Step 6: Memory Clear Procedure
After confirming both software updates have been installed successfully, the Memory Clear
procedure must be performed to complete the update procedure.
NOTE: All presets will likely be lost and will need to reset after performing this procedure.
Continued...
Bulletin Number: 15-205-16R; Revised 12/28/18
Page 16
After pressing “Back”, the following screen will be displayed:
•
Press “Memory Initialization”
•
Press and HOLD the “OK”
button until the screen shown
below is displayed (5 to 10
seconds).
This screen will be displayed for about 1 minute while the unit restarts. After restart, the Loading
screen and its status bar will be displayed. After the status bar completes, the Main Menu screen will
be displayed. To complete the updating procedure, you must go through the series of Initial Setup
screens, reset the radio station presets and re-pair any mobile devices (where applicable).
NOTE: After confirming the updates are complete, remove the labels and re-format both flash
drives to clear any remaining files so they are ready for use the next time. This reduces the chances
of inadvertently combining files the next time the drives are used. It also ensures that every repair
receives the very latest software as these files will be updated from time to time whenever a newer
version is released.
Continued...
Bulletin Number: 15-205-16R; Revised 12/28/18
Page 17
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by a Subaru Added
Security Gold plan, this repair may be submitted using the following claim information:
CRITICAL Claim Processing Update: When completing this TSB procedure the post-update
software version number MUST be entered in the Miscellaneous Detail field when submitting the
claim.
LABOR DESCRIPTION
LABOR
OPERATION #
FAIL
CODE
LABOR
TIME
F10 AUDIO/NAVIGATION HEAD UNIT UPDATE
A031-128
ZQL-48
1.0
NOTE: Up to $12.00 may be claimed ONE TIME in sublet to cover the cost for the 2 USB Flash
Drives ($6.00 each).
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Continued...
Bulletin Number: 15-205-16R; Revised 12/28/18
Page 18
APPENDIX
VERY IMPORTANT: In addition to updates for conditions listed on page 1, each of the new files
listed in the table on page 2 contain ALL of the previous updates for conditions referenced in prior
TSBs 15-182-15R, 15-183-15R and 15-198-16R which this TSB replaces. An overview of conditions
addressed in the three prior TSBs is provided below.
•
SXM channels higher than 256 cannot be selected using the voice command feature.
•
Additional characters appear (in this example, question ??? marks) after entering an e-mail
address and password using the software keyboard when attempting to log in to an iHeart
radio account as shown in the screen shot sequence below.
2
1
3
5
•
4
6
The Navigation system re-boots from the Loading screen (not the STARLINK screen) when
utilizing the remote engine starter (RES) feature (if equipped).
STARLINK screen
Loading screen
Continued...
Bulletin Number: 15-205-16R; Revised 12/28/18
Page 19
•
The Navigation system freezes when rerouting if traffic information is supplied by SXM is
used.
•
Mirrorlink 1.1 updates
•
Enable Mute function for Navigation guidance
•
Incomplete display of intersection names in combination meter
•
Increased accuracy of the XM Traffic information displayed
•
Intermittent delay (approximately 1 minute) in display of map information after initial
start-up of Navigation function (2015MY Legacy and Outback only).
Symptoms addressed in TSB 15-182-15R and 15-183-15R dated 8/11/2015:
Symptom 1: Audio output is lost after a few minutes when listening to SXM satellite radio.
Change: Logic update to provide proper SXM satellite radio operation.
Symptom 2: Bluetooth feature becomes inoperative.
Change: Logic update to provide proper Bluetooth feature operation.
Symptom 3: HD Radio “freezes” after a few minutes of play.
Change: Logic update to provide proper SXM satellite radio operation.
Symptom 4: Back-Up Camera “help lines” do not appear.
Change: Logic change to have the assist lines appear 8 seconds from engine start.
Symptom 5: Map location is inconsistent between Navigation display and iPhone when using
the iPhone’s Google Maps with the phone connected to the USB port in console.
Change: Logic update to show correct vehicle location on iPhone.
Symptom 6: Roads or interchanges have the same name displayed multiple times.
Change: Logic update to show only one road or interchange name at the same time.
Symptom 7: Navigation function is slow to start when selected.
Change: Logic change to eliminate Navigation system slow-starting condition.
Symptom 8: No map display with key or ignition in “ACC” (accessory) position.
Change: Logic change to allow Navigation system operation in accessory ACC mode.
Continued...
Bulletin Number: 15-205-16R; Revised 12/28/18
Page 20
Symptom 9: No voice guidance provided from Navigation system after selecting a route unless
the ignition is cycled off and back on again.
Change: Logic change to stop voice guidance “Mute” function from defaulting to “ON”.
Symptom 10: Steering wheel switch controls inoperative with iPod (MP3) player connected to the
USB.
Change: Logic change to allow proper steering wheel (satellite) switch functionality.
Symptom 11: Incorrect Umlaut characters are shown on STARLINK display.
Change: Logic change to allow proper display of Umlaut letters.
Symptom 12: No response from the soft touch keys on display.
Change: Logic change to improve communication between display and internal CPU.
Symptom 13: Back-Up Camera is displayed with shifter in positions other than Reverse.
Change: Logic change to allow display with shifter in Reverse only.
Symptom 14: “Line Diag” screen is intermittently displayed while driving.
Change: Logic change to prevent display of the “Line Diag” screen.
Continued...
Bulletin Number: 15-205-16R; Revised 12/28/18
Page 21
Symptom 15: “LIST” soft touch key is not displayed on Bluetooth Audio screen while
using Bluetooth audio feature with an Apple device utilizing iOS8 software version.
Change: Logic change to enhance compatibility with iOS8 software.
Symptom 16: “Beep” sound heard when touching the bottom of the display screen where no
function soft touch keys are displayed.
Change: Logic change to eliminate beeping sound from inactive soft touch key screen areas.
Symptom 17: SXM caution message screen is displayed in English even when French
language operation settings are selected.
Change: Logic change to make all messages display in the selected operating language.
Symptoms 18-23: The following symptoms are all related to the inability of the software to properly
load. One or all of these 5 conditions may occur at the same time.
Change: Logic updates included where applicable to address each of the following conditions:
Continued...
Bulletin Number: 15-205-16R; Revised 12/28/18
Page 22
Symptom 18: Repeated display of the “Loading”
screen at initial unit start-up.
Symptom 19: Bluetooth device pairing failure.
Symptom 20: Inoperative steering wheel (satellite)
switches.
Symptom 21: Voice recognition feature inoperative.
Symptom 22: SXM radio feature inoperative.
NOTE: The July 2018 update includes a single enhancement to Gen 2.1 audio units ONLY and
contain all previous enhancements along with Symptom 23 as described below. See the revised
update file application table on pg. 2. The July 2018 update does not include any NEW enhancements
for these Gen 2.0 equipped models.
Symptom 23: Unable to access SXM source or switch to SXM channels by using the preset
buttons on the display.
Symptom and updates outlined in SB 15-198-16R dated 7/8/2016:
•
Logic change to provide a “_” (underscore) character on the keyboard.
•
Logic change to match engine oil maintenance remaining mileage on the maintenance
reminder screen to the odometer meter value on the combination meter when mileage unit is
set to read in “KM” (kilometers).
•
Logic change to insure the Vehicle Mode indicator on the Vehicle Monitor screen matches the
actual vehicle status. Example: The wheel indicators on the vehicle monitor screen no longer
stay illuminated indicating VDC is “active” after VDC activation is complete.
•
Logic change to address improper calculation used by the head unit to determine Average
Lifetime Fuel Consumption displayed on the ECO monitor.
•
Logic change to address Voice Recognition error when user says “Radio” or “Music”.
•
Logic change to address the radio (audio) not resuming play automatically after ending a
Bluetooth call.
•
Logic change to address FM radio station presets resetting to 87.5MHz intermittently when
cycling the ignition OFF to ON.
•
Logic change to address AM radio station presets resetting to 513KHz intermittently and
possible switch from AM to FM if a 513KHz preset is selected.
Continued...
Bulletin Number: 15-205-16R; Revised 12/28/18
Page 23
PRODUCTION CHANGE INFORMATION:
All of the above updates were incorporated into production at various times based on model. For
this reason and to reduce confusion, the recommendation is to always perform the Version Check
procedure to verify the currently installed software version before attempting to reprogram any audio
unit.
Bulletin Number: 15-205-16R; Revised 12/28/18
Page 24
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TSB/Document ID: 15-205-16R
Replacement Service Bulletin Number:
MFR Communication Date: 2018-12-28
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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