NHTSA ID Number: 10153627
Manufacturer Communication Number: 15-205-16R
TSB/Document Date: 2019-02-25
Summary
This bulletin announces new reprogramming file availability and the software installation procedure to address additional operational concerns received from the field and listed below involving ?Gen 2? F10 Navigation and Display Audio units with 7? display.
ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
© 2016 Subaru
of America, Inc. All rights reserved.
GENERAL MANAGER q
PARTS MANAGER
q
q
SERVICE INFORMATION BULLETIN
APPLICABILITY: 2015-2017MY Legacy and Outback
2015-2016 Impreza
2015-2017 Crosstrek
2016-2018MY Forester
2016-2018MY WRX
NUMBER: 15-205-16R
DATE: 11/21/16
REVISED: 12/28/18
SUBJECT: Reprogramming File Availability to Address
Operational Concerns with “Gen 2.0” and “Gen 2.1”
Fujitsu-TEN (F10) Navigation and 7” Display Audio Units
INTRODUCTION:
This bulletin announces new reprogramming file availability and the software installation
procedure to address additional operational concerns received from the field and listed below
involving “Gen 2” F10 Navigation and Display Audio units with 7” display. The procedure will
involve downloading the applicable software update files then loading them onto two flash drives for
audio unit installation. It is important to read through and understand this information completely
before proceeding. These latest software updates contain new logic to address the
following concerns:
•
Incomplete SXM channel list displayed
•
Thumbnail images included with phone contacts are not displayed (iPhone only)
•
Quick Message is grayed out and cannot be selected for a reply message
•
Head Unit does not respond to touch panel (soft key) commands
In addition to updates for above conditions, each of the new files listed in the table below contain
ALL of the previous updates for conditions referenced in prior TSBs 15-182-15R, 15-183-15R and
15-198-16R which this TSB replaces. An overview of conditions addressed in the three prior TSBs is
provided in Appendix section on page 19.
PRODUCTION CHANGE INFORMATION:
(see Step 1 on page 3). Compare the result to the updated table shown below. If the current version
number is PRIOR to the version number listed in the table, continue with the updating procedure.
Continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 15-205-16R; Revised 12/28/18
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Page 1
Model
Model
Year
2015
DA
Legacy
&
Outback
NAVI
2016
DA
NAVI
2017
DA
Faceplate ID
Number
FB644US
FB664US
FB644UM
FB664UM
FB685US
FB695US
FB685UM
FB695UM
FB876US
FB856US
FB856UM
FB876UM
Update Software File Name
Update File #1 Name
Update File #2 Name
NU9021_USB_1st.exe
NU9021_USB_2nd.exe
OU9020_USB_1st.exe
OU9020_USB_2nd.exe
NU9313_USB_1st.exe
NU9313_USB_2nd.exe
OU9312_USB_1st.exe
OU9312_USB_2nd.exe
C_NU9510_USB_1st.exe
C_NU9510_USB_2nd.exe
C_OU9509_USB_1st.exe
C_OU9509_USB_2nd.exe
FM634US
NU9115(US)_USB_1st.exe
NU9115(US)_USB_2nd.exe
DA
FM664UM
OU9114(US)_USB_1st.exe
OU9114(US)_USB_2nd.exe
NU9411_USB_1st.exe
NU9411_USB_2nd.exe
2015
Impreza
&
Crosstrek
NAVI
2016
DA
NAVI
2017
DA
NAVI
2016
DA
NAVI
Forester
FM655UH
FM675UH
FM705UM
FM685UM
FM666US
FM686US
FM685UM
FM705UM
FF667US
FF687US
FF667UM
FF687UM
FF868US
FF878US
FF678UM
FF698UM
FF629US
FF639US
FF689UM
FF679UM
FV631US
OU9410_USB_1st.exe
OU9410_USB_2nd.exe
NU9510_USB_1st.exe
NU9510_USB_2nd.exe
OU9410_USB_1st.exe
OU9410_USB_2nd.exe
NU9915_USB_1st.exe
NU9915_USB_2nd.exe
OU9914_USB_1st.exe
OU9914_USB_2nd.exe
NU9411_USB_1st.exe
NU9411_USB_2nd.exe
OU9410_USB_1st.exe
OU9410_USB_2nd.exe
NU9610_USB_1st.exe
NU9610_USB_2nd.exe
OU9609_USB_1st.exe
OU9609_USB_2nd.exe
NU9212_USB_1st.exe
NU9212_USB_2nd.exe
2016
WRX &
WRX STI
DA
FV651UM
OU9211_USB_1st.exe
OU9211_USB_2nd.exe
FV642US
NU9510_USB_1st.exe
NU9510_USB_2nd.exe
2017
DA
NAVI
2018
DA
FV662UM
FV672UM
FV673US
FV843UM
FV833UM
OU9509_USB_1st.exe
OU9509_USB_2nd.exe
NU9610_USB_1st.exe
NU9610_USB_2nd.exe
OU9609_USB_1st.exe
OU9609_USB_2nd.exe
Subarunet Link Title
BF4_MY15_LEG_OUT NAVI #1
BF4_MY15_LEG_OUT NAVI #2
BF4_MY15_LEG_OUT DISPLAY AUDIO #1
BF4_MY15_LEG_OUT DISPLAY AUDIO #2
BE5_MY16_LEG_OUT NAVI #1
BE5_MY16_LEG_OUT NAVI #2
BE5_MY16_LEG_OUT DISPLAY AUDIO #1
BE5_MY16_LEG_OUT DISPLAY AUDIO #2
BD6_MY17_LEG_OUT NAVI #1
BD6_MY17_LEG_OUT NAVI #2
BD6_MY17_LEG_OUT DISPLAY AUDIO #1
BD6_MY17_LEG_OUT DISPLAY AUDIO #2
MC4_MY15_IMP_CROS NAVI #1
MC4_MY15_IMP_CROS NAVI #2
MC4_MY15_IMP_CROS DISPLAY AUDIO #1
MC4_MY15_IMP_CROS DISPLAY AUDIO #2
MB5_MY16_IMP_CROS NAVI #1
MB5_MY16_IMP_CROS NAVI #2
MB5_MY16_IMP_CROS DISPLAY AUDIO #1
MB5_MY16_IMP_CROS DISPLAY AUDIO #2
MA6_MY17_IMP_CROS NAVI #1
MA6_MY17_IMP_CROS NAVI #2
MA6_MY17_IMP_CROS DISPLAY AUDIO #1
MA6_MY17_IMP_CROS DISPLAY AUDIO #2
FK7_MY16_FOR NAVI #1
FK7_MY16_FOR NAVI #2
FK7_MY16_FOR DISPLAY AUDIO #1
FK7_MY16_FOR DISPLAY AUDIO #2
FJ8_MY17_FOR NAVI #1
FJ8_MY17_FOR NAVI #2
FJ8_MY17_FOR DISPLAY AUDIO #1
FJ8_MY17_FOR DISPLAY AUDIO #2
FH9_MY18_FOR NAVI #1
FH9_MY18_FOR NAVI #2
FH9_MY18_FOR DISPLAY AUDIO #1
FH9_MY18_FOR DISPLAY AUDIO #2
VK1_MY16_WRX NAVI #1
VK1_MY16_WRX NAVI #2
VK1_MY16_WRX DISPLAY AUDIO #1
VK1_MY16_WRX DISPLAY AUDIO #2
VJ2_MY17_WRX NAVI #1
VJ2_MY17_WRX NAVI #2
VJ2_MY17_WRX DISPLAY AUDIO #1
VJ2_MY17_WRX DISPLAY AUDIO #2
VH3_MY18_WRX NAVI #1
VH3_MY18_WRX NAVI #2
VH3_MY18_WRX DISPLAY AUDIO #1
VH3_MY18_WRX DISPLAY AUDIO #2
NOTE: Software Version Numbers (as referenced in the Service Procedure below) are included
in the Update Software File names. Example: NU9017 and OU9106 are Version Numbers.
Continued...
Bulletin Number: 15-205-16R; Revised 12/28/18
Page 2
MATERIALS REQUIRED:
2 empty 2GB, USB 2.0 storage devices (flash drives) will be needed
to perform these updates. The drives should be dedicated to storing
and transferring these updating files only. They also need to be no
more than 4GB in size and contain a FAT32 file format before
downloading update files onto them. Do NOT use any USB
drives which contain or require the use of file management,
encryption, file backup or other software to function.
SERVICE PROCEDURE / INFORMATION:
IMPORTANT REMINDER: Read through and understand this procedure COMPLETELY before
proceeding further.
Step 1: Version Check Procedure
Before proceeding with any updates, the currently installed software version must be determined.
If the latest software version (or later) is already installed, no updates are necessary. The Version
ID numbers for this procedure are found in the Update File Applicability / Information table shown
above. If the Version ID numbers identified during the Version Check procedure are prior to (or lower
than) those shown on the table, proceed with the remainder of the software update beginning with
Step 3.
Press “AUDIO/TUNE” button 5 times
•
Switch the unit into “Diagnosis Mode” by pressing and holding the HOME button while
pressing the “AUDIO/TUNE” button 5 (five) times.
Continued...
Bulletin Number: 15-205-16R; Revised 12/28/18
Page 3
•
Press “Service Information”
•
Press “Version Information”
•
Press “Push” next to DA (or AVN for Navigation units)
•
Verify the current versions according to the Update File Applicability / Information table
shown table shown on page 7. Use the down arrow to scroll to the bottom of the list for
complete verification.
•
If the software version is current, press and HOLD the HOME button to exit the Diagnostic
Mode and complete the procedure as no updates are necessary. If no updates are necessary,
continue your diagnosis of the customer concern. If the Version ID numbers are prior to (lower
than) those shown in the table above, proceed with Step 2, preparing the USB memory (Flash
Drives) then Step 3, the software update procedure.
Continued...
Bulletin Number: 15-205-16R; Revised 12/28/18
Page 4
NOTE: If updates are necessary, the Version Check procedure will need to be performed again after
each update installation to confirm the procedure was successful.
After performing the Version Check procedure, if updates are determined to be necessary, the 2 USB
flash drives will be needed to download the Update Files onto. All the F10 update files are accessible
for downloading from Subarunet under: Service>>Forms / Downloads>>Downloads for Audio/Navi
page then clicking on the applicable hyperlink:
Click Here to Access the Downloads for Audio/Navigation Information on Subarunet
IMPORTANT NOTE: As of 12/28/2018, these latest update files have not been sent to Retailer SDS
systems. Follow procedure “A” above in the interim to perform this latest update. This TSB
will be revised after the latest files have been successfully sent to Retailers.
In addition, these files have also been sent to Retailer SDS systems by Nuspire and can be found in
My Documents listed as: “F10Software Updates Gen 2.0 and 2.1Audio and Navi Head Units”.
The Subarunet page shown above will display which contains links to the update files 1 & 2 for each
model head unit. Do not download any files at this point. The file download procedures are supplied
later in this bulletin. The 2 flash drives must be formatted before the Update Files can be downloaded
onto them as outlined in Step 2 below.
Step 2: Prepare the USB Memory (flash drive)
VERY IMPORTANT: Before attempting to download any data
files, confirm the PC and flash drives you are using are not infected
with any virus. The flash drives will need to be formatted for
FAT32 following the steps below.
USB Flash Drive Formatting Procedure:
•
•
Install a flash drive into an available USB port on your PC.
Click Start (this is located in the lower left corner of the
desktop screen) then, in the Search programs and files
box, type “explorer”.
Start Button
Continued...
Bulletin Number: 15-205-16R; Revised 12/28/18
Page 5
NOTE: On SDS Notebook you may also press the My
Documents button on the GUI Home Screen.
• As you type the word “explorer”, search results will
start to appear. In the results, click on the “Windows
Explorer” option under the Programs section.
•
In the next window, choose the Computer section on the left. Locate “Removable Disk”
NOTE: Always confirm the
device you are formatting is
the USB Flash Drive. This
drive may have various
names assigned to it by the
manufacturer of the device
and may not reflect the
drive name given in this
example.
• Right click
the picture for
“Removable Disk”
then select
“Format”.
Continued...
Bulletin Number: 15-205-16R; Revised 12/28/18
Page 6
•
When the “Format” dialog box appears, make sure that the option labeled “File System” is
set to FAT32 and the Quick Format box is checked as well. Then, click the “Start” button.
•
Click “OK” when the following window appears.
•
The drive will start formatting and display this window when it is finished. Click
“OK” to complete the process.
•
Repeat the procedure above for the second flash drive
Continued...
Bulletin Number: 15-205-16R; Revised 12/28/18
Page 7
Step 3: File Download Procedures
After formatting the 2 flash drives is complete, the two Update Files must be downloaded from either
the Subarnet links or from the My Documents section of the SDS system when using the files sent by
Nuspire, one to each flash drive. Label them Drive “1” and Drive “2”. The updates must be installed
in order, Drive “1” first followed by Drive “2”.
Follow “A” when using files downloaded from Subarunet.
Follow “B” when using the files sent directly to the SDS notebook from Nuspire (page 12).
IMPORTANT NOTE: As of 12/28/2018, these latest update files have not been sent to Retailer SDS
systems. Follow procedure “A” above in the interim to perform this latest update. This TSB
will be revised after the latest files have been successfully sent to Retailers.
“A” When using update files downloaded from Subarunet:
NOTE: Update File #1 contains 1 file. Update File #2 contains 3 files. The Subarunet screenshots
below will take you through the steps required to get the selected Update Files onto the flash drives
and ready to use. Update File sizes are quite large and depending on the speed capabilities of the
computer, it may take some time to complete the downloads.
PLEASE BE PATIENT!
Double-click on the file you want to download
and it will begin the transfer to your computer
automatically.
Downloading
You may receive the
warning below during the
file download. Click on the
drop down next to Discard
and Keep the file.
Continued...
Bulletin Number: 15-205-16R; Revised 12/28/18
Page 8
Once the downloads are complete, locate the Update Files (reference the chart on page 7 for the file
names) in the Downloads Folder. Once you locate each file, unzip them one at a time to transfer their
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TSB/Document ID: 15-205-16R
Replacement Service Bulletin Number:
MFR Communication Date: 2018-12-28
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
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