SERVICE CAMPAIGN

CAMPAIGN
BULLETIN

Radiator Inspection
Voluntary Service Campaign
Reference: PC664
Date: December 19, 2018
Attention: Dealer Principal, Sales, Service & Parts Managers
UPDATE December 19, 2018
Please discard earlier versions of this bulletin.
The announcement from November 9, 2018 has been revised to include:
 Service Comm will be active for the retailed population on January 23, 2019
 Parts are no longer on restriction and may be ordered via normal process
 Parts currently on order in DBS will be fulfilled
o Nissan will automatically ship parts to commercial dealers that do not already
have parts in stock as of January 14, 2019
 One (1) 21410-9JJ0A and one (1) 21460-1PA0A
o Parts will begin to arrive Wednesday, January 16, 2019
Affected
Models/Years:

Affected
Population:

Dealer
Inventory:

SERVICE COMM
Activation date (Dealer
Inventory):

Stop Sale
In Effect

November 9, 2018
MY2018 NV (F80)

2,070

236*

Service Comm
Activation date
(Retailed):

NO

January 23, 2019
*278 vehicles have already been repaired from the original dealer inventory population.
236 VINs dealer inventory vehicles remain unrepaired at this time.
***** Campaign Summary*****
Nissan is conducting a Voluntary Service Campaign on certain model year 2018 NV vehicles to
inspect and, if necessary, replace the radiator. Due to a supplier issue that has since been
corrected, the radiator cap may not fully seat to the radiator filler neck.
NOTE: This announcement only affects commercial dealers.
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or
DBS National Service History - Open Campaign I.D. PC664.
 New vehicles in dealer inventory can be also be identified using DCS (Sales->
Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
2.

Nissan requested dealers inspect and, if necessary, remedy any affected vehicles in dealer
new or pre-owned inventory to ensure customer satisfaction.

3. Dealers should use NTB18-078 to correct any vehicles subject to this campaign.
4. Once repaired, dealer should submit a warranty claim and release the vehicle.
CAMPAIGN ID: PC664| REVISION 1

***** Release Schedule *****
Parts



Parts can now be ordered via the normal process. The restriction has been
lifted.
o Nissan will automatically ship parts to commercial dealers that do not
already have parts in stock as of January 14, 2019
 One (1) 21410-9JJ0A and one (1) 21460-1PA0A
 Parts will begin to arrive by Wednesday, January 16, 2018.
NOTE: Parts are only needed if inspection indicates replacement is necessary.
Nissan estimates ~65% of vehicles inspected will not require replacement.
 Parts replaced under this campaign activity may be collected. Follow the
inspection procedure in the campaign bulletin prior to determining the
necessity of replacing any parts.
 Pursuant to APRM policy 2.34.4, dealers are expected to comply with the parts
return procedure. Dealers will be charged back for parts and labor found
to be out of compliance with inspection and repair guidelines.
 NOTE: Parts requested are VIN and repair order specific. It is important
for dealers to return parts applicable to the VIN and repair order
identified.

Special
Tools



J-45695A Coolant Refill Tool
Additional tools are available via TechMate @ 1-800-662-2001

Repair



NTB18-078

Owner
Notification

Nissan will notify owners of all potentially affected vehicles in February 2019 via
U.S. Mail.

***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History – Open
Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within
the range of this voluntary service campaign, which for any reason enters the service department.
This includes vehicles purchased from private parties or presented by transient (tourist) owners and
vehicles in dealer inventory. If a VIN subject to this voluntary service campaign was part of a dealer
trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service
completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

Frequently Asked Questions (FAQ):

Q.

Is this a Stop Sale?

A.

No.

Q.

Is this a safety recall?

A.

No, but it is important that all vehicles subject to this service campaign be inspected and
remedied, if necessary.

CAMPAIGN ID: PC664 | REVISION 1

Q.

What is the reason for this Voluntary Service Campaign?

A.

Due to a supplier issue that has since been corrected, the radiator cap may not fully seat to
the radiator filler neck.

Q.

What will be the corrective action?

A.

Dealers will inspect and, if necessary, replace the radiator.

Q.

How long will the corrective action take?

A.

This service, which is conducted at no charge to you for parts and labor, could take up to two
(2) hours to complete if radiator requires replacement. However, your Nissan dealer may
require your vehicle for a longer period of time based upon their work schedule.

Q.

When will vehicle owners be notified?

A.

Nissan will notify owners of all potentially affected vehicles in February 2019 via U.S. Mail.

Q.

Are parts readily available?

A.

Dealers will inspect the vehicle to determine if parts are necessary. If parts replacement is
necessary, parts may be ordered via normal process.

Q.

Is my vehicle safe to drive?

A.

Yes.

Q.

Will a rental vehicle be provided while the dealer is servicing the vehicle?

A.

No.

Q.

I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

A.

The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.

Q.

Is there anything owners can do to mitigate the condition?

A.

No.

Q.

Is there any charge for the repair?

A.

No, the remedy will be performed for the customer free of charge for parts and labor.

CAMPAIGN ID: PC664 | REVISION 1

Q.

Will I have to take my vehicle back to the selling dealer to have the service
performed?

A.

No, any certified Nissan dealer is able to perform the voluntary service campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the
corrective action completed.

Q.

What model year vehicles are involved?

A.

Certain 2018 Nissan NV (F80) vehicles within a specific production range may be affected.
Make/Model
MY2018 NV (F80)

Dates of Manufacture
February 26, 2018 and April 11, 2018

Q.

Are you experiencing this condition on any other Nissan (or INFINITI) models?

A.

No.

Revision History:
Date
November 9, 2018

Announcement
Original

December 19, 2018

REVISION 1

Purpose
New campaign announcement
Parts restriction release and retail population
count added

CAMPAIGN ID: PC664 | REVISION 1