CAMPAIGN
BULLETIN

QUALITY ACTION

Generator Harness
Dealer Inventory
Reference: PC673
Date: December 13, 2018

Attention: Dealer Principal, Sales, Service & Parts Managers

Affected Models/Years:
MY2017-18 Titan (A61)
equipped with VK56 Engine
Type ONLY

Affected
Population:

Dealer
Inventory:

SERVICE COMM
Activation date:

NA

~13,617

December 13, 2018

Stop
Sale
In Effect

NO

*****Dealer Announcement*****
Nissan is conducting a quality action to inspect the generator harness on specific 2017-18
Titan vehicles in dealer inventory as identified in Service Comm. On some of the affected
vehicles, the generator harness may have been pinched between the frame and the cylinder
head.
Affected vehicles are not subject to stop sale and are either currently in dealer inventory or
assigned and in transit to the dealer. Nissan requests dealers to inspect all the affected
vehicles, prior to sale to help ensure customer satisfaction.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS:
1. Verify if vehicles are affected by this quality action using Service Comm or DBS
National Service History – Open Campaigns I.D. PC673
 New vehicles in dealer inventory can also be identified using DBS (Sales->
Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
 Please continue to check newly arriving inventory for campaign
applicability.
2. Dealers are asked to use the attached procedure to help ensure the generator wire is
positioned correctly and confirm there is no damage from electrical arcing.


If the generator wire is or can be properly positioned and there are no signs of
electrical arcing/damage, the vehicle may be immediately released for sale.



If there are signs of electrical arcing or damage, the VEHICLE MUST REMAIN
ON HOLD AND CANNOT BE RETAILED.
o Do not submit a warranty claim.
o

Dealers should send an email to nnafqasupport@nissan-usa.com and
include the following information:
 VIN
 Dealer Code
 Dealer Name & Address

PC673 | Original Document




Contact Name & Phone Number
Pictures of Damage

NOTE: NNA FQA will respond to the dealer with further direction within 1-2 business
days. Nissan Headquarters will be closed between December 22, 2018 and January 2,
2019. Responses may be delayed during this time.
3. Upon completion of the inspection, and if necessary repair, the service department
should submit the applicable warranty claim for the action performed so it can be
closed on SERVICE COMM.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History –
Open Campaign using the appropriate campaign I.D for the inspection status on each
affected vehicle currently in new vehicle inventory.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

***** INSPECTION PROCEDURE BEGINS ON THE FOLLOWING PAGE*****

PC673 – TITAN, TITAN XD GENERATOR
(ENGINE NO. 2) HARNESS INSPECTION
SERVICE PROCEDURE:
NOTE: Applies to VK56VD engine only

VIN Certification Label

B-Pillar

1. Verify the VIN of the affected Titan / Titan
XD using the VIN Certification label.
(Figure 1).


VIN Certification label located on the
Driver’s Side Door B-Pillar.

Figure 1

2. Open the hood.

Figure 2
3. Look down in the area shown below (Figures 3 and 4). The generator harness is located
between the yellow engine oil dipstick and the power steering pump.
Look Down Here

Look Down Here

Titan Light Duty

Titan XD

Figure 3

Figure 4
1

4. Locate the generator harness.

Titan XD Example of Proper Generator Harness Routing
Front of Vehicle

Engine Oil Dipstick
Control Arm Bolt

Generator Harness Bracket

Retaining Clip

Generator Harness

Correctly Routed Generator Harness
Figure 5

5. Visually inspect the generator harness routing for the items listed below:
a.

Verify the harness is NOT trapped, pinched or cut.
Trapped Harness

Control Arm Bolt

Cut Harness

INCORRECT ROUTING NEEDS REPAIR

INCORRECT ROUTING NEEDS REPAIR

Figure 6

Figure 7

2

b.

Verify the generator harness
bracket is NOT bent toward the
control arm bolt and the
retaining clip is NOT loose
from the bracket.

Front of Vehicle
Bent Bracket

Retaining Clip Loose
From Bracket
INCORRECT ROUTING NEEDS REPAIR
Figure 8
c.

Verify the generator harness is
secured by the retaining clip
and into the metal bracket.

Control Arm Bolt

Retaining Clip Clamp Loose
INCORRECT ROUTING NEEDS REPAIR
Figure 9

6. Is the generator harness is CORRECTLY routed?


Routing CORRECT, close the hood, submit a warranty claim using OP Code
PC6730 (See claims info), and release the vehicle. No further repair is needed.



Routing INCORRECT, similar to Figure 6,7,8, or 9, take a clear picture and
follow the instructions in Step 7.

3

7. Email a clear picture of the INCORRECTLY routed generator harness to:
nnafqasupport@nissan-usa.com
Make sure to include the below information:
E-Mail Subject Line: PC673 Generator Harness Inspection
Attach Clear Picture as referenced in Step 6
Dealer Name:
Dealer Code:
Dealer Address:
VIN:
Contact Person Name:
Contact Person Phone Number:
Nissan FQA will review the E-mail submissions within 48 hours of receipt, send the
necessary repair instructions and claim information.

CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC673
Claim Type:

CM

PNC:

PC673

Symptom:

ZZ

Diagnosis:

99

Description:

Inspect Generator Harness

Op Codes

Flat Rate
Time

Parts
Required
on claim

Expense
Code
Required

PC6730

0.2 Hrs.

No

N/A

4