Daimler Trucks
North America LLC

Recall Campaign

September 2017
FL724A-Q
NHTSA #16V-666 (Non-School Buses)
NHTSA #16V-664 (School Buses)
THIRD REVISED NOTICE

Subject: ICU3S Instrument Cluster Hydraulic Brake Telltale
Models Affected: Specific Freightliner Business Class M2 vehicles and Freightliner Custom Chassis S2 bus and B2 (Thomas
Built Buses C2 Saf-T-Liner) school bus chassis manufactured
March 3, 2015, through September 8, 2016.

General Information
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division and its wholly owned
subsidiary, Freightliner Custom Chassis Corporation, has decided that a non-compliance with Federal Motor
Vehicle Safety Standards (FMVSS) exists on the vehicles mentioned above.
There are approximately 4,500 vehicles involved in this campaign.
On certain hydraulic braked vehicles with ICU3s instrument clusters, the telltale for a brake malfunction says
“PARK” instead of “BRAKE,” as required by FMVSS 101 (Controls and Displays) and FMVSS 105 (Hydraulic
and Electric Brake Systems). If “PARK” is illuminated instead of “BRAKE,” the driver may not be aware there is
a brake malfunction that could lead to a reduction or loss of braking, resulting in a possible vehicle crash.
The instrument clusters will be inspected and replaced with clusters displaying the correct warning as needed.
REVISIONS: A determination was made to change certain replacement instrument clusters. Replacement part
numbers starting with "A22" (requires programming per VIN by the manufacturer) have been replaced with part
numbers starting with "VDO" (no pre-programming required). If a repair has been completed with an "A22"
instrument cluster, it is a good repair and may still be claimed. All replacement parts can now stocked in the
PDCs. The SRT has been revised upward. It is now 0.5 hours.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a
vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns
before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a
reasonable time after receiving notification.

Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a
completion sticker (Form WAR260).

Replacement Parts
Replacement parts are now available and can be obtained by ordering the kit or part number(s) listed below
from your facing Parts Distribution Center.
If our records show your dealership has ordered any vehicles involved in campaign number FL724, a list of the
customers and vehicle identification numbers will be available in OWL. Please refer to this list when ordering
parts for this recall.

Page 1

Daimler Trucks
North America LLC

Recall Campaign

September 2017
FL724A-Q
NHTSA #16V-666 (Non-School Buses)
NHTSA #16V-664 (School Buses)
THIRD REVISED NOTICE

Table 1 - Replacement Parts for FL724
Campaign Number

Part Number

Part Description

Qty. per Vehicle

FL724-A

VDO A2C1144200096

CLUSTER-ASSY,ICU3S-M2,HB,US,SERVICE

1 ea

FL724-B
FL724-C
FL724-D

VDO A2C1246280096
VDO A2C1144210096
VDO A2C1144230096

CLUSTER-ASSY,ICU3S-M2,HB,US,SERVICE
CLUSTER-ASSY,ICU3S-M2,HB,US,TRANS, SRVCE
CLUSTER-ASSY,ICU3S-M2,HB,US,TRN,A,SERVIC

1 ea
1 ea
1 ea

FL724-E

VDO A2C1246290096

CLUSTER-ASSY,ICU3S-M2,HB,US,TRAN,SERVICE

1 ea

FL724-F
FL724-G

VDO A2C1144220096
VDO A2C1246310096

CLUSTER-ASSY,ICU3S-M2,HB,US,AIR,SERVICE
CLUSTER-ASSY,ICU3S-M2,HB,US,TRN,A,SRVCE

1 ea
1 ea

FL724-H

VDO A2C1246300096

CLUSTER-ASSY,ICU3S-M2,HB,US,AIR,SERVICE

1 ea

FL724-N

VDO A2C1144230096

CLUSTER-ASSY,ICU3S-M2,HB,US,TRN,A,SERVIC

1 ea

VDO A2C1150970096

CLUSTER SERVICE -ICU3S, MPH

1 ea

COMPLETION STICKER

1 ea

FL724-I Through M
and
FL724-O through Q
FL724-A through Q

WAR260

Table 1

Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the
disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.

Labor Allowance
Table 2 - Labor Allowance
Campaign
Number

Procedure

FL724-A through Q

Inspect ICU3S instrument cluster

Time Allowed
(hours)

FL724-A through Q Inspect and replace ICU3S instrument cluster

SRT Code

Corrective Action

0.1

996-0990A

06-Inspect

0.5

996-0990B

12-Repair Recall/Campaign

Table 2

IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first
attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker
in the kit, write the recall number on a blank sticker and attach it to the base completion label.

Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting
your claim through the Warranty system within 30 days of completing this campaign. Please reference the
following information in OWL:
REVISIONS: A determination was made to change certain replacement instrument clusters. Replacement part
numbers starting with "A22" (requires programming per VIN by the manufacturer) have been replaced with part
numbers starting with "VDO" (no pre-programming required). If a repair has been completed with an "A22"
instrument cluster, it is a good repair and may still be claimed. All replacement parts can now stocked in the
PDCs. The SRT has been revised upward. It is now 0.5 hours.

Page 2

Daimler Trucks
North America LLC

Recall Campaign

September 2017
FL724A-Q
NHTSA #16V-666 (Non-School Buses)
NHTSA #16V-664 (School Buses)
THIRD REVISED NOTICE
• Claim type is Recall.
• In the FTL Authorization field, enter the campaign number and appropriate condition code (e.g. FL724-A,
FL724-B, FL724-C, etc.) .
• In the Primary Failed Part Number field, enter 25-FL724-000.
• In the Parts field, enter the appropriate kit or part number(s) as shown in the Replacement Parts Table.
• In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. Administrative time will
be included automatically as SRT 939-0010A for 0.3 hours.
• The VMRS Component Code is 003-002-024 and the Cause Code is A1 - Campaign.
• U.S. and Canada -- Reimbursement for Prior Repairs. When a customer asks about reimbursement,
please do the following:
• Accept the documentation of the previous repair.
• Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See the "Copy of Owner Letter" section of this bulletin for reimbursement guidelines.)
• Submit an OWL Recall Pre-Approval Request for a decision.
• Include the approved amount on your claim in the Other Charges section.
• Attach the documentation to the pre-approval request.
• If approved, submit a based on claim for the pre-approval.
• Reimburse the customer the appropriate amount.
IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the
campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.
U.S. and Canadian dealers, contact the Warranty Campaigns Department from 7:00 a.m. to 4:00 p.m. Pacific
Time, Monday through Friday, via Web inquiry at DTNAConnect.com / WSC, or the Customer Assistance
Center at (800) 385-4357, after normal business hours, if you have any questions or need additional
information. Export distributors, submit a Web inquiry or contact your International Service Manager.
U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a
Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing
PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number.
Export Distributors: Excess inventory is not returnable.
The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code,
Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to
you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie
evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day
period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the
vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in
full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless
all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the
lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors
and retail outlets within five working days.

Page 3

Daimler Trucks
North America LLC

Recall Campaign

September 2017
FL724A-Q
NHTSA #16V-666 (Non-School Buses)
NHTSA #16V-664 (School Buses)
THIRD REVISED NOTICE

Copy of Notice to Owners
Subject: ICU3S Instrument Cluster Hydraulic Brake Telltale
For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor
Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the
Canadian Motor Vehicle Safety Act.
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division and its wholly owned
subsidiary, Freightliner Custom Chassis Corporation, has decided that a non-compliance with Federal Motor
Vehicle Safety Standards (FMVSS) exists on specific Freightliner Business Class M2 vehicles and Freightliner
Custom Chassis S2 bus and B2 (Thomas Built Buses C2 Saf-T-Liner) school bus chassis manufactured March
3, 2015, through September 8, 2016.
On certain hydraulic braked vehicles with ICU3s instrument clusters, the telltale for a brake malfunction says
“PARK” instead of “BRAKE,” as required by FMVSS 101 (Controls and Displays) and FMVSS 105 (Hydraulic
and Electric Brake Systems). If “PARK” is illuminated instead of “BRAKE,” the driver may not be aware there is
a brake malfunction that could lead to a reduction or loss of braking, resulting in a possible vehicle crash.
The instrument clusters will be inspected and replaced with clusters displaying the correct warning as needed.
IMPORTANT: Advance arrangements are required for buses, as the new instrument clusters are individually
programmed for each vehicle. Advance arrangements are recommended for the trucks to be sure that the
appropriate new instrument cluster is available when the customer arrives.
This is the second notice regarding this issue. The repair is now available. Please contact an authorized
Daimler Trucks North America dealer to arrange to have the Recall performed and to ensure that parts are
available at the dealership. To locate an authorized dealer, search online at
www.Daimler-TrucksNorthAmerica.com / Contact Us / Find a Dealer. The Recall will take up to an hour and will
be performed at no charge to you.
You may be liable for any progressive damage that results from your failure to complete the Recall within a
reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall
Notification, please return the notification to the Warranty Campaigns Department with any information you can
furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that
you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law
requires that you forward this notice to your distributors and retail outlets within five working days. If you have
paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement.
Please see the reverse side of this notice for details.
For the Notice to U.S. Customers: If you have questions about this Recall, please contact the Warranty
Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail
address [email protected], or the Customer Assistance Center at (800) 385-4357 after
normal business hours. If you are not able to have the defect remedied without charge and within a reasonable
time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration,
1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236
(TTY: 800-424-9153); or to http://www.safercar.gov. For the Notice to Canadian Customers: If you have
questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m.
to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address [email protected], or
the Customer Assistance Center at (800) 385-4357 after normal business hours.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle
safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Page 4

Daimler Trucks
North America LLC

Recall Campaign

September 2017
FL724A-Q
NHTSA #16V-666 (Non-School Buses)
NHTSA #16V-664 (School Buses)
THIRD REVISED NOTICE

Reimbursement to Customers for Repairs
Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the
repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following
documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
• The name and address of the person who paid for the repair
• The Vehicle Identification Number (VIN) of the vehicle that was repaired
• What problem occurred, what repair was done, when the repair was done
• Who repaired the vehicle
• The total cost of the repair expense that is being claimed
• Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt)
Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.

Page 5

Daimler Trucks
North America LLC

Recall Campaign

September 2017
FL724A-Q
NHTSA #16V-666 (Non-School Buses)
NHTSA #16V-664 (School Buses)
THIRD REVISED NOTICE

Work Instructions
Subject: ICU3S Instrument Cluster Hydraulic Brake Telltale
Models Affected: Specific Freightliner Business Class M2 vehicles and Freightliner Custom Chassis S2 bus and B2 (Thomas
Built Buses C2 Saf-T-Liner) school bus chassis manufactured
March 3, 2015, through September 8, 2016.
REVISIONS: A determination was made to change certain replacement instrument clusters. Replacement part
numbers starting with "A22" (requires programming per VIN by the manufacturer) have been replaced with part
numbers starting with "VDO" (no pre-programming required). If a repair has been completed with an "A22"
instrument cluster, it is a good repair and may still be claimed. All replacement parts can now stocked in the
PDCs. The SRT has been revised upward. It is now 0.5 hours.
NOTE: The telltale cartridges will be moved from the existing cluster to the new ICU3s cluster on all vehicles.

ICU3S Instrument Cluster Inspection and Replacement
1. Check the base label (Form WAR259) for a completion sticker for FL724 (Form WAR260) indicating this
work has been completed. The base label is usually located on the passenger-side door, about 12 inches
(30 cm) below the door latch (trucks) or over the driver’s window (buses). If a completion sticker is present,
no work is needed. If a completion sticker is not present, proceed to the next step.
2. Park the vehicle, shut down the engine, and apply the parking brakes. Chock tires.
3. During the bulb check at key-on, inspect the telltales on the ICU3S (affected telltales will be illuminated for
three seconds). See Fig. 1 and Fig. 2.
If the ICU3S has a "Park" telltale, continue with the next step.
If the ICU3S has a "Brake" telltale, no further work is needed. Clean a spot on the base label (Form
WAR259), write the recall number, FL724, on a red completion sticker (Form WAR260), and attach it to the
base label.

02/28/2017

Fig. 1, A "Park" Telltale - Replace ICU3S
Page 6

f611475

02/28/2017

f611476

Fig. 2, A "Brake" Telltale is OK - No Replacement

Daimler Trucks
North America LLC

Recall Campaign

September 2017
FL724A-Q
NHTSA #16V-666 (Non-School Buses)
NHTSA #16V-664 (School Buses)
THIRD REVISED NOTICE

4. Attach a sticker to the driver side door frame indicating the mileage from the driver display and the date that
the ICU is being replaced.
5. Disconnect all negative leads from the batteries.

WARNING
Air lines under pressure can whip dangerously if disconnected. Drain all air from the air tanks before
disconnecting air lines. Disconnecting pressurized air lines can cause personal injury and/or property
damage.
6. Discharge the air pressure from the primary and secondary air tanks.
7. Remove the dash trim piece by removing the eleven screws that secure it. All fasteners for this procedure
are 10–16 Torx® capscrews. See Fig. 3.

NOTICE
Do not forcibly pull the ICU3S from the dash. This may dislodge electrical connections or air lines from
the back of the ICU3S, causing damage to connections, lines, or the dash.
8. Remove the four screws that secure the ICU.
9. Disconnect the two electrical connectors from the back of the ICU. See Fig. 4.

2

1

P

GREEN

S

RED

3

4

05/14/2002
08/18/2002

f610579b

Fig. 3, Dash Trim Piece

1.
2.
3.
4.

f610610a

Secondary Air Pressure Gauge
Primary Air Pressure Gauge
32-Pin Electrical Connector
24-Pin Electrical Connector
Fig. 4, ICU3, Rear View

10. Remove the air lines by pressing the push-lock connectors, then pulling the air lines away from the gauges.
The lines are color-coded for ease of installation. The primary air line is green and is connected to the upper gauge. The secondary air line is red and is connected to the lower gauge.
11. Remove the two telltale carriers (cartridges) from the old ICU, making sure to pay attention to their orientation. Install the carriers on the new ICU, and make sure that the left and right carriers remain on the same
sides as they were removed and that the arrow on the top is facing the same side as the display.
Page 7

Daimler Trucks
North America LLC

Recall Campaign

September 2017
FL724A-Q
NHTSA #16V-666 (Non-School Buses)
NHTSA #16V-664 (School Buses)
THIRD REVISED NOTICE

12. Connect the air lines to the air gauges to the new ICU3S by pressing them firmly into the push-lock connector on the back of the gauge. The green air line connects to the primary (upper) gauge. The red air line connects to the secondary (lower) gauge.
13. Connect the electrical connectors to the back of the ICU3S.
14. Place the ICU3S in the dash opening and secure it with the four capscrews. Tighten the capscrews 30 lbf·in
(340 N·cm).
15. Install the dash trim piece and secure it with eleven capscrews. Tighten the capscrews 30 lbf·in (340 N·cm).
16. Connect the batteries.
NOTE: Mechanical (air) gauges do not make a sweep.
17. Turn on the ignition and test the operation of the cluster. All electronic gauges should make one complete
sweep and return to their normal indicating positions. The warning and indicator lights should turn on, then
off.
18. Start the engine and verify proper operation of the air gauge module as the air pressure builds.
19. Clean a spot on the base label (Form WAR259), write the recall number, FL724, on a red completion sticker
(Form WAR260), and attach it to the base label.

Page 8