SERVICE ACTION H164: HOOD LATCH - FALSE
ACTIVATION
NAS19.01.007

WORKSHOP

CAN/USA

AFTERSALES BULLETIN
JANUARY 9, 2019

DESCRIPTION OF ISSUE
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected Vehicle Range where
unexpected alarm activation with the vehicle locked occurs and/or the vehicle cannot be locked.
AFFECTED VEHICLE RANGE
E-PACE (X540)
Model Year: ................... 2018
VIN: ................................... Z00043-Z31990
F-PACE (X761)
Model Year: ................... 2017-2018
VIN: ................................... 045989-992421
XE (X760)
Model Year: ................... 2018
VIN: ................................... P16068-P36181
XF (X260)
Model Year: ................... 2018
VIN: ................................... Y53825-Y68290
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
SERVICE PROGRAM / REWORK ACTION
An authorized Jaguar retailer will replace the hood latch. There will be no charge to owners for this action under
this program.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program
prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin H164NAS, Service Action: Hood Latch - False Activation, for detailed repair instructions.
PARTS
NOTE: when ordering parts, only order the expected percentage demand of parts identified.
DESCRIPTION

Hood latch

PART NUMBER / SUNDRY
CODE

T2H41589

QUANTITY / VALUE

1

TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.

Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495

EXPECTED PERCENTAGE
DEMAND

100

WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Service Actions are identified
to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed
in one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information listed have been included for information only. The Option Code(s) that allows for the drive
in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the 2020, closure date
must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE

OPTION
CODE

H164

A

H164

B

H164

A

H164

B

MODEL

DESCRIPTION

SRO

TIME
(HOURS)

PARTS /
SUNDRY CODE

QUANTITY /
VALUE

E-PACE

Hood latch - Renew 76.16.25

1.0

T2H41589

1

E-PACE

Hood latch - Renew 76.16.25

1.0

T2H41589

1

Drive in/drive out

10.10.10

0.2

-

-

F-PACE, XE, XF

Hood latch - Renew 76.16.25

0.1

T2H41589

1

F-PACE, XE, XF

Hood latch - Renew 76.16.25

0.1

T2H41589

1

Drive in/drive out

0.2

-

-

Normal Warranty policies and procedures apply.

10.10.10