finish and advise the technician to install the USB memory device into the vehicle’s
socket. The vehicle’s ignition must be ON, and the Infotainment Master Controller (IMC)
must be ON and fully booted this process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert the Jaguar Land Rover-approved
Universal Serial Bus (USB) memory device into the Jaguar Land Rover-approved diagnostic
equipment. Do as instructed before proceeding.
7

NOTE:
Make sure the vehicle ignition is ON. Press the engine START/STOP button to switch it ON
if necessary.
Follow all on-screen instructions until prompted to transfer the USB memory device from the
diagnostic equipment to the vehicle as instructed.

8

Transfer the USB memory device into the vehicle before proceeding on the diagnostic
equipment.

9

Follow all on-screen instructions until the application prompts 'Remove the Jaguar Land Rover
approved USB memory device from the vehicle'.
If the diagnostic equipment displays an error, refer to the TROUBLESHOOTING
section below and perform the relevant action to finish the update.

10

NOTE:
Make sure the vehicle ignition is ON. Press the engine START/STOP button to switch it ON
if necessary.
Follow all on-screen instructions until the application finishes successfully.

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CAUTION:
At the start of this process, the Jaguar Land Rover-approved diagnostic equipment will
transfer a large number of files to the Jaguar Land Rover-approved Universal Serial Bus
(USB) memory device. These will then be transferred to the vehicle.

NOTES:
If the Jaguar Land Rover-approved diagnostic equipment states that the InControl®
Touch Pro™ system is already at the latest required software level, exit the application
and go to Step 18.
The touchscreen will go blank or change color during this update. This is normal
behavior and is to be expected when the InControl® Touch Pro™ control module software
is being updated.
If the hyperlink is not available:
1 Select the Diagnosis session type.
2 Select Electrical - Information and entertainment system - Entertainment system.
3 Run and close the Datalogger tool to reveal the 'Extras' tab.
4 Select the Extras tab.
5 From 'Recommendations', run the Configure existing module - Update to Phase 4:
InControl Touch Pro application.
6 Follow all on-screen instructions until the application finishes successfully.
12

NOTES:
This application will begin and the InControl® Touch Pro™ Health Check will display onscreen. The InControl® Touch Pro™ Health Check will make sure that all conditions are
correct before the software update can begin. In the event of a failure condition being
identified by the InControl® Touch Pro™ Health Check, follow the on-screen instructions
to rectify the failure condition, then retry the application. The application will not
continue until all conditions are correct; all InControl® Touch Pro™ Health Check failure
conditions MUST be rectified.

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When the Jaguar Land Rover-approved diagnostic equipment has finished formatting
the Jaguar Land Rover-approved Universal Serial Bus (USB) memory device and copying
over the software package to the USB memory device, the diagnostic equipment will
finish and advise the technician to install the USB memory device into the vehicle’s USB
port. The vehicle’s ignition must be ON and the Infotainment Master Controller (IMC)
must be ON and fully booted. This process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert the USB memory device into the
diagnostic equipment. Do as instructed before proceeding.
13

Follow all on-screen instructions until prompted to transfer the USB memory device from the
diagnostic equipment to the vehicle as instructed.
1 Transfer the USB memory device into the vehicle before proceeding on the diagnostic
equipment.

14

Follow all on-screen instructions until the application prompts 'Remove the USB memory device
from the vehicle'.
1 Follow all on-screen instructions until the application finishes successfully.
If the diagnostic equipment displays an error, refer to the TROUBLESHOOTING
section below and perform the relevant action to perform the update.

15

NOTE:
Smartphone Pack Activation - The Smartphone pack is an additional feature that is
not part of any warranty repair, unless purchased separately by the customer. If the
Smartphone Pack has not been purchased by the customer, go to the next Step.
Select Service Functions session type.
1 Run the Entertainment system - InControl Touch Pro - Activation of Smartphone
Pack - Market X application.
Market 'X' = 1, 2, 3, or 4 (depending on Market).
2 Follow all on-screen instructions until the application finishes successfully.

16

Select the Settings icon on the vehicle touchscreen.

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1 Select All settings
2 Select Features.
3 Scroll down and select Live.
4 Select Delete Live.
5 Select Yes to continue.
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If the vehicle has navigation ETA share contacts set up, the contacts must be deleted.
1 Select Settings.
2 Select Navigation function.
3 Select Navigation Settings.
4 Select Edit profile.
5 Scroll down and select Contacts.
6 Select the Edit button displayed in line with the contact screen title.
7 Select Check all.
8 Select Delete,
9 Confirm 'delete action'.

18

Exit the current session.
1 Select the Session tab.
2 Select the Close session option.
If necessary, set the vehicle to 'Transit mode'.

19

Disconnect the diagnostic equipment, battery support unit, and USB memory device from the
vehicle.

TROUBLESHOOTING:

In the event that an error is experienced during the software update process, the strategy implemented in
the Jaguar Land Rover-approved diagnostic equipment can identify an error if the InControl® Touch Pro™
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is unable to perform the required process.
If an error is displayed, refer to the table below and perform the appropriate Action Required.
ERROR CODE
21 Communication
error

CONCERN
Busy or no response from
the module.

ACTION REQUIRED
21 - Communication error
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl Touch Pro'
application again.

06 - Media not
found

USB memory device not
found in the vehicle.

NOTE:
The Jaguar Land Rover-approved diagnostic equipment will
prompt the user to swap the Jaguar Land Rover-approved
Universal Serial Bus (USB) memory device to the adjacent USB
port in the event that the module is unable to read the USB
memory device. When this action is finished and the green 'tick'
(✓) selected, the module will attempt to continue the application
using the adjacent USB port.
06 - Media not found
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl Touch Pro'
application again using the Jaguar Land Rover-approved USB
memory device.
4. If the error code '06 - Media not found' is displayed again, further
checks will be required to determine if it is a USB memory device
concern or a vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty USB memory device
- Vehicle concern between module and USB port (USB hub,
connector, or cable issue)

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ERROR CODE
02 - File not
found

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CONCERN
File required by the module
has not been found on the
USB memory device due to
file transfer issue.

ACTION REQUIRED
NOTE:
The Jaguar Land Rover-approved diagnostic equipment will
prompt the user to swap the Jaguar Land Rover-approved
Universal Serial Bus (USB) memory device to the adjacent USB
port in the event that the module is unable to read the USB
memory device. When this action is finished and the green 'tick'
(✓) selected, the module will attempt to continue the application
using the adjacent USB port.
02 - File not found
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl Touch Pro'
application again using the Jaguar Land Rover-approved USB
memory device.
4. If the error code '02 - File not found' is displayed again, further
checks will be required to determine if it is a USB memory device
concern or a vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty USB memory device
- Vehicle concern between module and USB port (USB hub,
connector, or cable issue)

01 - General
Failure

Module concern.

01 - General failure
1. Follow all on-screen instructions to exit the application.
2. Submit a TA (Technical Assistance) request titled '01 General
Failure Recovery'.
- All session files which contain this error must be attached.

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ERROR CODE
0A - Invalid
signature

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CONCERN
Corrupt InControl® Touch
Pro™ software files on the
Jaguar Land Roverapproved diagnostic
equipment or USB memory
device.

ACTION REQUIRED
0A - Invalid signature
1. Follow all on-screen instructions to exit the application.
2. Perform the 'Configure existing module - InControl Touch Pro'
application again on the same Jaguar Land Rover-approved
diagnostic equipment and use a different Jaguar Land Roverapproved USB memory device.
3. If error code '0A - Invalid signature' is displayed again, the relevant
Jaguar Land Rover-approved diagnostic equipment has a corrupt file
installed and the Jaguar Land Rover-approved diagnostic equipment
would require F2 recovery procedure and another Jaguar Land
Rover-approved diagnostic equipment should be used to perform the
update.

Module
recovery in
progress (30minute
process)

Software download fails and
the module is recovering to
a previous level.

Module recovery in progress
1. Do not touch the vehicle.
2. Allow the recovery process to finish fully.
3. Follow all on-screen instructions to exit the application.
4. Perform the 'Configure existing module - InControl Touch Pro'
application again.

NGI_0EO8

Software download fails with
‘No response from ECU’
during update process when
Erase CCF (0E08 routine)
attempted.

NGI_0EO8
1. Follow all on-screen instructions to exit the application.
2. Submit a TA request titled '01 General Failure Recovery'.
- All session files which contain this error must be attached.

NGI_09

F121 software download fails
(Radio/Volume control not
working).

NGI_09
1. Follow all on-screen instructions to exit the application.
2. Submit a TA request titled '01 General Failure Recovery'.
- All session files which contain this error must be attached.

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ERROR CODE
NGI_F121

1

CONCERN
F121 software download
does not complete (pass or
fail) and continues to
download for an extended
time period (hours). User has
to force close SDD to exit
the application.

ACTION REQUIRED
NGI_F121
1. Follow all on-screen instructions to exit the application.
2. Submit a TA request titled '01 General Failure Recovery'.
- All session files which contain this error must be attached.

NOTE:
In the event that an error is displayed which is not listed in the above table, select the
green 'tick' (✓) when prompted ‘Would you like to retry?’ if the update fails to complete
successfully.
Submit a TA request if:
The software update fails due to an error which is listed in the TROUBLESHOOTING
table and the recommended actions do not resolve the concern; or
The software update fails due to an error which is not listed in the
TROUBLESHOOTING table and repeated retries have proved unsuccessful.
When submitting a TA request, include in the heading the relevant Technical
Bulletin/Service Action number related to the software update. State the error
and actions finished and attach the relevant session file to the TA.

2

Submit a Diagnostic Product Quality Report if assistance is required to perform the F2 Recovery
procedure to the Jaguar Land Rover-approved diagnostic equipment.

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