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JTB00552NAS7

TECHNICAL BULLETIN
02 JAN 2019

© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with
the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar
service facility to determine whether this bulletin applies to a specific vehicle.

INFORMATION

This reissue replaces all previous versions. Please destroy all previous versions.
Changes are highlighted in blue

SECTION:
415-01:

SUBJECT/CONCERN:
InControl® Touch Pro™ Features May Not Function As Expected

AFFECTED VEHICLE RANGE:
MODEL:
F-PACE (X761)

MODEL YEAR:
2017

VIN:
046944-899840

https://topix.landrover.jlrext.com/topix/content/document/view?id=949250

APPLICABILITY:
Vehicles With: InControl Touch Pro
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MODEL:

MODEL YEAR:

VIN:

APPLICABILITY:

XE (X760)

2017

921222-995971

Vehicles With: InControl Touch Pro

XE (X760)

2017

P10187-P16863

Vehicles With: InControl Touch Pro

XF (X260)

2016-2017

Y00124-Y53221

Vehicles With: InControl Touch Pro

XJ Range (X351)

2016-2018

V90866 Onwards

Vehicles With: InControl Touch Pro

MARKETS:
NORTH AMERICA

CONDITION SUMMARY:

A major part of this update is to the of the single-screen InControl® Touch Pro™ system, which
will change to match that of the InControl® Touch Pro Duo™ system. The customer must be
aware that after this software update is finished, they will be required to sign back in to any
vehicle applications that were being used prior to the software update.

SITUATION:
In response to customer feedback on the performance of the InControl® Touch Pro™ system, Jaguar Land
Rover has developed a software upgrade designed to enhance the robustness of a range of system
features and functions.

CAUSE:
These may be caused by a software issue.

ACTION:
Should a Customer express any of the concerns listed in the software tab of the TOPIx vehicle summary
pop-up, accessible from TOPIx after entering the VIN, follow the Diagnostic Procedure below.

PARTS:
No Parts Required

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TOOLS:



Jaguar Land Roverapproved battery
power supply



Jaguar Land Roverapproved
diagnostic tool with
latest SDD
Software
Management Pack
and InControl©
Touch Pro™
Software

DTSE9G2
/32GB
Jaguar Land Roverapproved Universal
Serial Bus (USB)
memory device

WARRANTY:

NOTES:
Repair procedures are under constant review, and therefore times are subject to change; those
quoted here must be taken as guidance only. Always refer to JLR claims submission system to
obtain the latest repair time.
The JLR Claims Submission System requires the use of causal part numbers. Labor only claims
must show the causal part number with a quantity of zero.

DESCRIPTION

SRO

TIME
(HOURS)

CONDITION
CODE

CAUSAL PART

Infotainment Master Controller (IMC) - Update
ECU

85.87.20

0.5

42

T2H22097

Infotainment Slave Controller (ISC) - Update ECU

85.87.21

1.0

42

T2H22097

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NOTE:
Normal Warranty procedures apply.

SERVICE INFORMATION - VEHICLES (EXCEPT XJ) WITH SINGLE-SCREEN SYSTEM:

CAUTION:
Single screen system only. Due to this important and irreversible change to the way the
customer directly interacts with their vehicle, retailers must inform the customer of this
change before performing this update. Perform the update ONLY after the customer is
informed and in agreement.

NOTE:
The look and feel of the single-screen InControl® Touch Pro™ system will, if not already
updated with Phase 4 '18B' software, change to match that of the InControl® Touch Pro
Duo™ system. When this software update is finished, it CANNOT be reversed. Refer to the
latest InControl Touch Pro Release Notes on TOPIx for more information.

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

Vehicles with Single-Screen System current 4-tile home screen:
A - Media
B - Climate
C - Phone
D - Navigation

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

Vehicles with Single-Screen System updated 3-tile home screen:
A - Navigation
B - Media
C - Phone

DIAGNOSTIC PROCEDURE:

CAUTIONS:
Make sure that the Jaguar Land Rover-approved diagnostic equipment is connected to the
internet every 24 hours.
This software update is split into 2 separate procedures and, depending on the software level, it
may first require an update to the Gateway Control Module (GWM).

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Battery support unit: it is extremely critical to use a battery support unit and have a vehicle with a
battery that has a good state of health to start. The battery support unit must also be in proper
working condition to be able to supply 13v consistently. If the voltage is compromised during the
installation of software, the Infotainment Master Controller (IMC) may switch off.
The software transfer process can take some time, please be patient. The vehicle ignition will
switch OFF during this transfer which is normal -- do not touch the engine START/STOP button
unless instructed to do so.
Before starting, make sure that the Infotainment screens display the 'Home' screen with the
ignition switched ON. If not (the display screens show the Jaguar logo or the front screen is
blank), lock the vehicle and leave for 5 minutes, then unlock the vehicle. Switch the ignition ON
and view the Infotainment screens again.
It is extremely critical NOT to disturb the Data Link Connector (DLC) connection. Any interruption
in connection between Vehicle Communication Interface (VCI) and the DLC connection will result
in a failure and may not be recoverable.
Remove all customer Universal Serial Bus (USB) devices from any of the vehicle front and rear
USB ports (as applicable) before connecting the Jaguar Land Rover-approved diagnostic
equipment and commencing with the software update. After successfully performing the update
and after disconnecting the Jaguar Land Rover-approved diagnostic equipment, connect the
customer USB devices back to their original location.

NOTES:
After the Gateway Control Module (GWM) programming occurs, a functional CAN reset is sent to
the vehicle. The very next step in the process then begins to run Variant Configuration to the
Infotainment Master Controller (IMC). If the Technician is too fast and is pressing green ‘tick’ (✓)
boxes to push the process along, the Variant Configuration process will fail as the IMC is not fully
booted. Each time the Technician is instructed to turn the ignition ON they should follow the
diagnostic system prompts. The IMC in general takes 90 seconds for full operation. A good point
is pressing the 'Audio' button and then pressing the 'Source' button. When the IMC is booted, all
available sources will be displayed on the Source Selection screen. At this time the 'continue'
button can now be pressed.
If a failure occurs when the retry is attempted, the technician must switch the ignition back ON
and wait a minimum 90 seconds until the Infotainment Master Controller (IMC) is booted up.
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This action will result in the navigation ETA share contacts being deleted from the system. Inform
customers that any contacts previously stored in the navigation system (not phone contacts) will
need to be re-entered upon completion.
This software update enables a new InControl Touch Pro feature - Voice control of the navigation
system. In order to utilize this feature, the vehicle owner will need to update their navigation
maps to the latest version. Specific information on how to do this can be found in the Owner's
Handbook. If the maps are already at the latest level the customer will have to wait until the next
map update is available to activate this feature.
1

2

Connect the Jaguar Land Rover-approved battery power supply to the vehicle startup battery.

CAUTION:
The Jaguar Land Rover-approved diagnostic equipment must be loaded with SDD155.03
Software Management Pack v308, InControl Touch Pro Software 005.07 [or later], and the
Vehicle Communication Interface (VCI) must be on the latest level as per VCI Update
Instructions (available on TOPIx). If a DA VCI device is used for the update, it MUST be on a
firmware level of 63 or later.
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a new
session.

3

Follow all on-screen instructions.

XF (X260) VIN Y24769-Y42791 ONLY
4

If the hyperlink is not available:
1 Select the Service Functions session type.
2 From Car configuration management - Session active Car configuration selection,
update the vehicle CCF (Car Configuration File) using ASBUILT data.

5

CAUTIONS:

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At the start of this process, the Jaguar Land Rover-approved diagnostic equipment will
transfer a large number of files to the Jaguar Land Rover-approved USB memory device.
These will then be transferred to the vehicle.
The Jaguar Land Rover-approved diagnostic equipment may prompt ‘No Update
Required’ in the software resolution screen; however, this software does require
updating; select the green ‘tick’ (✓) to continue the download.
NOTES:
If the Jaguar Land Rover-approved diagnostic equipment states that the InControl®
Touch Pro™ system is already at the latest required software level, exit the application
and go to Step 11.
The infotainment screen display will go blank or change color during this update. This is
normal behavior and is to be expected when the InControl® Touch Pro™ control module
software is being updated.
If the hyperlink is not available:
1 Select the Diagnosis Session Type.
2 Select Electrical - Information and entertainment system - Entertainment system.
3 Run and close the Datalogger tool to reveal the 'Extras' tab.
4 Select the Extras tab.
5 From 'Recommendations', run the Configure existing module - InControl Touch Pro
application.
6

NOTES:
This application will begin and the InControl® Touch Pro™ Health Check will display onscreen. The InControl® Touch Pro™ Health Check will make sure that all conditions are
correct before the software update can begin. In the event of a failure condition being
identified by the InControl® Touch Pro™ Health Check, follow the on-screen instructions
to rectify the failure condition and then retry the application. The application will not
continue until all conditions are correct; all InControl® Touch Pro™ Health Check failure
conditions MUST be rectified.

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When the Jaguar Land Rover-approved diagnostic equipment is formatting the Jaguar
Land Rover-approved Universal Serial Bus (USB) memory device and copying over the
software update package to the USB memory device, the diagnostic equipment will