64 Creaking noises from front or rear windshield area
64 17 43 2046397/2 September 19, 2017. Supersedes Technical Service Bulletin Group 64 number 16-39 dated
December 26, 2016 for reasons listed below.
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A4

2017

All

Not Applicable

A000001 - A057750
A4

Or

2018

Not Applicable

N000001 - N005236
A5

2017

All

Not Applicable

A5

2018

000001 - 040755

Not Applicable

Condition
REVISION HISTORY
Revision

Date

Purpose

2

-

Revised header data (Added A5 and VIN breaks)

1

12/26/2016

Initial publication

Creaking noises in the front windshield area on the upper A pillar or on the upper corners of the rear windshield.
The noise can occur on the left or right sides of the front and rear windshield.
The guide pins on the upper end of the windscreen and rear window, which are needed in production for
positioning, make noises when scraping on the body.

Technical Background
Not applicable.

Production Solution
Not applicable.

Page 1 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Service
Front windshield
1. If the noise occurs on the windshield in the
A pillar area, remove the sun visor and the A
pillar trim according to the repair manual.
Once you can see the plastic pin and the
metal lug which is in the plastic pin as
shown in the illustration. Increase the
distance between plastic pin and metal lug
with a plastic wedge by bending down the
metal lug by 1-2mm (Figure 1).

Figure 1. Increase the distance between plastic pin and metal
lug.
2. After the repair, check whether the noise is still there by pressing down on the windshield near the guide pin.
If the noise is still there, you can increase the distance between plastic pin and metal lug a little more.
Rear windshield
3. If the noise occurs on the rear windshield, remove the trim according to the repair manual, so that you can
see the plastic pin and the metal lug which is in the plastic pin.
Increase the distance between plastic pin and metal lug with a plastic wedge by bending down the metal lug
by 1-2mm.
4. After the repair, check whether the noise is still there by pressing your hand against the rear windshield near
the guide pin. If the noise is still there, you can increase the distance between plastic pin and metal lug a little
more.

Page 2 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Warranty
Claim Type:

 Before Delivery: 910 Claim Type.
 Up to 6 Months/6,000 Miles: 110 Claim Type.
 Between 6 Months/6,000 Miles and 48 Months/50,000 Miles: 1EB Claim Type.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.

Service Number:

6414

Damage Code:

0020

Labor Operations:

Modify one side, front

5138 4999

10 TU

Remove and install A pillar trim

7057 1900

30 TU

Remove and install sun visor

6823 1950

10 TU

Modify both sides, front

5138 5099

20 TU

Remove and install 2 A pillar trims

7057 2000

40 TU

Remove and install 2 sun visors

6823 2099

20 TU

Modify one side, rear

5317 4999

10 TU

Remove and install D pillar trim

7069 1900

20 TU

Modify both sides, rear

5317 5099

20 TU

Remove and install 2 D pillar trims

7069 2000

30 TU

GFF

No allowance

0 TU

Road test prior to service procedure

0121 0002

10 TU

Road test after service procedure

0121 0004

10 TU

Diagnostic Time:

Technical diagnosis at dealer’s discretion
(Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details)
Claim Comment:

As per TSB #2046397/2

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Page 3 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

Required Parts and Tools
Not applicable.

Additional Information
All parts and service references provided in this TSB (2046397) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
©2017 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.

Page 4 of 4
© 2017 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.