UPDATE PRIOR TO SALE N268 UPS12618:
INCONTROL TOUCH PRO UPDATE
NAS18.08.015

WORKSHOP

CAN/USA

AFTERSALES BULLETIN
DECEMBER 19, 2018

DESCRIPTION OF ISSUE
Certain Land Rover vehicles within the listed Affected Vehicle Range require an update to the infotainment
software to make sure customers receive their new vehicles with the latest infotainment features and
enhancements.
This program does not apply to any vehicle already registered and in use, either with the retailer or customer. Any
vehicle already in use may continue to be driven and any repair instructions deemed necessary will be
communicated through a separate Field Action or Technical Bulletin.
AFFECTED VEHICLE RANGE
Discovery Sport (L550)
Model Year: ................. 2018-2019
VIN: ................................. 708389-794829
Discovery (L462)
Model Year: ................. 2018-2019
VIN: ................................. 032671-089294
Range Rover Evoque (L538)
Model Year: ................. 2018-2019
VIN: ................................. 256731-343362
Range Rover Velar (L560)
Model Year: ................. 2018-2019
VIN: ................................. 700070-799632
Range Rover Sport (L494)
Model Year: ................. 2018-2019
VIN: ................................. 162191-199952; 400373-421179; 695623-699609; 800013-830352
Range Rover (L405)
Model Year: ................. 2018-2019
VIN: ................................. 361214-532029
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
SERVICE PROGRAM / REWORK ACTION
Retailers will update the InControl® Touch Pro™ software to the latest level prior to delivery to the customer.
ACTION TO BE TAKEN
Use DDW to make sure that a vehicle is affected by this program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action.
Refer to Technical Bulletin N268 UPS12618-2bNAS, Update Prior to Sale: InControl Touch Pro Update, for detailed
repair instructions.

Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495

PARTS
NOTE: only order the expected percentage demand of parts identified.
MODEL

Discovery Sport
Range Rover Evoque
Discovery
Range Rover Velar

DESCRIPTION

TYPE

PART NUMBER

QUANTITY

EXPECTED
PERCENTAGE
DEMAND

Infotainment Master
Controller (IMC)

High

LR101589

1

1

Infotainment Master
Controller (IMC)

Base

LR110221

1

1

Infotainment Master
Controller (IMC)

High without Rear
Seat Entertainment
(RSE)

LR110219

1

1

Infotainment Master
Controller (IMC)

High without Rear
Seat Entertainment
(RSE)

LR110216

1

1

Range Rover Sport
Range Rover
Discovery
Range Rover Velar
Range Rover Sport
Range Rover
Discovery
Range Rover Velar
Range Rover Sport
Range Rover

TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use DDW to make sure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are
identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Warranty claims must be submitted quoting the Program Code, Option Code 'X', and the relevant SRO and Parts
information. The Drive in/drive out allowance may only be claimed if the vehicle is brought back into the workshop
for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the December 19, 2019,
closure date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM

OPTION

CODE

CODE

N268

X

N268

X

MODEL

All with Rear Seat
Entertainment (RSE)

DESCRIPTION

SRO

TIME

PARTS

QUANTITY

Infotainment Master
Controller (IMC) and
Infotainment Slave Controller
(ISC) - Update ECU

85.87.21

1.0

-

-

All without Rear Seat Infotainment Master
Entertainment (RSE) Controller (IMC) - Update ECU

85.87.20

0.5

-

-

PROGRAM

OPTION

CODE

CODE

N268

X

N268

X

N268

X

N268

X

N268

X

N268

X

N268

X

N268

X

MODEL

DESCRIPTION

SRO

TIME

PARTS

QUANTITY

Discovery Sport

Infotainment Master
Controller (IMC) - Renew

87.01.41

0.5

See Parts
table

1

Discovery

Infotainment Master
Controller (IMC) - Renew

87.01.41

0.6

See Parts
table

1

Range Rover Evoque

Infotainment Master
Controller (IMC) - Renew

87.01.41

0.5

See Parts
table

1

Range Rover Velar

Infotainment Master
Controller (IMC) - Renew

87.01.41

1.2

See Parts
table

1

Range Rover Sport

Infotainment Master
Controller (IMC) - Renew

87.01.41

0.9

See Parts
table

1

Range Rover

Infotainment Master
Controller (IMC) - Renew

87.01.41

0.9

See Parts
table

1

All

Infotainment Master
Controller (IMC) - Replace
ECU

85.87.20

0.5

-

-

All

Drive in/drive out

02.02.02

0.2

-

-

Normal Warranty policies and procedures apply.
CUSTOMER COMMUNICATION
Should this Program mean that you are unable to deliver an affected vehicle to a customer at an agreed handover
date, please advise the customer of the following:

‘Jaguar Land Rover is committed to delivering vehicles to our customers of the highest quality, complete
with the very latest hardware and software. Our vehicles are continually evolving, with our Engineering and
Design teams constantly looking for new and innovative ways to further enhance and develop our vehicles.
Jaguar Land Rover has advised us that there is an upgrade to be carried out on your vehicle, and have
instructed us to complete this action prior to handing the vehicle over to you. Jaguar Land Rover apologize
that this upgrade may delay the delivery of your new vehicle but are committed to ensuring customers
benefit from the very latest technology to ensure your ownership experience is the best one possible.’
If necessary, you may communicate technical details of the repair or upgrade that is required on the vehicle; this is
at your discretion.
RETAILER EMPOWERMENT
We appreciate the frustration experienced by both our customers and Retailers with regards the launch of any
Update Prior to Sale program.
Following the launch of Retailer Empowerment (and where you feel it appropriate), you now have the ability to
offer goodwill to customers who have suffered delays in the delivery of their vehicle. Any goodwill offer should be
specifically for a customer whose vehicle delivery has been delayed due to this specific activity to acknowledge
the poor experience.
Should you have any questions, please contact the Customer Relationship Centre (CRC) in the first instance for
help and support.