NHTSA ID Number: 10152835
Manufacturer Communication Number: SRV-TSB-18-018
TSB/Document Date: 2019-02-19
Summary
Panigale V4 Eccentric Torque Update - This technical service bulletin infoms dealers and service managers about the potential for a noise to be heard, coming from the rear eccentric hub. This noise resembles a "clicking" sound that can be heard when handling the motorcycle by hand with engine off. This bulletin emphasizes there is no safety concern related to the condition, and provides a service solution, warranty, parts, and involved VIN information. This bulletin document has been redacted for sensitive information.
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TSB/Document ID: SRV-TSB-18-018
Replacement Service Bulletin Number:
MFR Communication Date: 2018-11-27
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: WHEELS
MFR Component System:
MFR Component Subsystem:
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CR165 – Tightening torque of eccentric hub
fastening screw update
Panigale V4 (all Model years and versions)
Technical Service Bulletin SRV-TSB-18-018
Date:
To:
From:
November 27, 2018
Dealer Principal, General Manager, Service Manager, North American Dealer
Network
Richard Kenton, Technical Director
Eric Bradley, Technical Training and Publications Manager
Dear Dealers,
Ongoing product quality tests have detected a potential noise coming from the rear eccentric
hub. This noise presents as a "clicking" sound that can be heard by handling the motorcycle by
hand and with engine off.
The described condition is not safety related and does not cause any problem to vehicle
operation.
The solution is to reduce the tightening torque of the two M10x35 screws fastening the eccentric
hub to the swingarm on all the concerned motorcycles. It is necessary to update the tightening
torque of the 2 M10x35 screws (1) to the value of 20 Nm ± 5% by following the sequence 1-2-1 for
all affected units. (the previous tightening torque was 25 Nm ± 5%)
NOTE
Whenever final drive chain is tensioned, always comply with the new tightening
torque of the two M10x35 screws fastening the eccentric hub to the swingarm.
1/3
CR165 – Tightening torque of eccentric hub
fastening screw update
Panigale V4 (all Model years and versions)
Technical Service Bulletin SRV-TSB-18-018
Application
You can find the precise list of VIN numbers involved in CR165 on the DCS, in sections:
VIN HISTORY
You can consult the single frame number
CAMPAIGNS
You can consult all the VIN numbers Ducati
Motor Holding sent you
Customer Impact
All bikes in dealer stock (‘to be registered’ or ‘already registered’) and awaiting delivery to final
customers will require this inspection during pre-delivery operations, before delivery to the
final customer. All bikes already delivered to final customers must undergo the below
procedure at the next service appointment. Note: this is not a safety recall.
Parts Distribution
No component must be ordered to perform the update.
Warranty Reimbursement
Reimbursement for work associated with this Workshop Campaign will be made through the
regular warranty claim procedure using the “Vehicle History” section of the DCS.
The warranty claim is pre-filled and is identified as CR165.
You will be reimbursed for
necessary for:
minutes of labor time ( labor unit) that includes the time
A. Vehicle reception
B. Tightening the two screws fastening the eccentric hub to the swinging arm to the
specified torque
2/3
CR165 – Tightening torque of eccentric hub
fastening screw update
Panigale V4 (all Model years and versions)
Technical Service Bulletin SRV-TSB-18-018
Spare Parts
No additional component is required to perform the update
Service Solution
NOTE
If the chain requires service, perform cleaning and adjustment prior to updating the
tightening torque of the 2 M10x35 screws. For adjustments, refer to the procedure specified
in bulletin SRV-TTB-18-003: "Procedure for final drive chain proper tensioning on Panigale
V4" and SRV-SRB-18-030 “Final Drive Maintenance”
1. Set the motorcycle on the side stand
2. Loosen the 2 M10x35 screws (1) fastening the eccentric hub to the swingarm
3. Tighten the 2 M10x35 screws (1) to the new tightening torque of 20 Nm ± 5% following
the sequence 1-2-1
23 ÷ 25 mm
For information or clarification of this service bulletin please contact
your Service Area Manager
3/3
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