TIS Service Bulletin

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SI B01 24 17
Warranties

November 2018
Technical Service

CLASS ACTION LAWSUIT SETTLEMENT: 6 SERIES (E64)
CONVERTIBLE TOP FUNCTION AND OPERATIONAL ISSUES
New information provided by this revision is preceded by this symbol

.

This Service Information bulletin supersedes SI B01 24 17 dated November 2017.
What’s New:
• The end date for the “One-Time Check/Software Update” to be performed and claimed has been extended to
November 15, 2018.
• A website screen shot has been added.

MODEL
E64 (645Ci
Convertible) Model
Years 2004 and 2005
produced from
10/31/2003 to 9/6/2005

E64 (650i Convertible)
Model Years 2006,
2007, 2008, 2009 and
2010 produced from
8/31/2005 to 7/30/2010

E64 (M6 Convertible)
Model Years 2007,
2008, 2009 and 2010
produced from
5/29/2006 to 7/16/2010

Note: The “Model” information above is for informational purposes only, it is not the only deciding
factor.

ELIGIBLE VEHICLES
To determination a vehicle’s eligibility and to confirm this coverage applies, always perform a VIN-specific
DCSnet Warranty Inquiry first.
To assist you in identifying those vehicles that have this “component-specific” extended limited warranty
coverage, the DCSnet Warranty Vehicle Inquiry has been updated with the VIN and Component-specific
“Vehicle Comment” shown below:
Updated VIN Flag

SI B01 24 17 (DC 54 34 90 98 00) CLASS ACTION LAWSUIT SETTLEMENT - 6 SERIES (E64)
CONVERTIBLE TOP FUNCTION AND OPERATIONAL ISSUES: ONE-TIME CHECK/SW
UPDATE TO BE PERFORMED/SUBMITTED BEGINNING ON SEPTEMBER 25, 2017 BUT NO
LATER THAN THE EXTENDED DATE OF NOVEMBER 15, 2018 (REPAIR ORDER/DCSNET
CLAIM DATE). THE SERVICE INFORMATION BULLETIN PROVIDES THE DCSNET CLAIM
SUBMISSION INFORMATION.

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Original VIN Flag

CLASS ACTION LAWSUIT SETTLEMENT: 6 SERIES (E64) CONVERTIBLE TOP FUNCTION
AND OPERATIONAL ISSUES, SERVICE INFORMATION BULLETIN SI B01 24 17 MAY APPLY
(DC 54 34 90 98 00: ONE-TIME CHECK/SW UPDATE TO BE PERFORMED/SUBMITTED
BETWEEN SEPTEMBER 25, 2017 AND SEPTEMBER 24, 2018). THE SERVICE INFORMATION
BULLETIN PROVIDES THE DCSNET CLAIM SUBMISSION INFORMATION.
If you have ELW eligibility and/or coverage questions, please contact the Warranty department through IDS by
selecting “Coverage, Policy and Coding” prior to performing any repair.
Note: The “Model” information above is for informational purposes only, it is not the only deciding
factor.
To determination a vehicle’s eligibility and to confirm this settlement applies, always perform a VIN-specific
DCSnet Warranty Inquiry first; please refer to the “Eligible Vehicles” section of this bulletin for further details.

INFORMATION
BMW of North America, LLC (“BMW NA”) nationwide class action settlement is Effective as of September 25,
2017.
Class Allegations
Certain Model Year 2004 to 2010 BMW 6 Series (E64) Convertibles (“Class Vehicles”) were produced and sold
with defective convertible tops, as a result, the following functional and operational issues may occur:


The convertible top will not completely open or close; or it



Becomes stuck in a fixed position; and/or the



Convertible top operation light flashes, causing the "top not locked" warning message to appear, and/or
causes an alarm to sound.

Settlement Benefits

A. Initial Procedure (Required to activate item “B”)
Beginning on September 25, 2017 but no later than September 24, 2018, a Class Vehicle can be
brought to an authorized BMW center for a free one-time:


Check to confirm that the vehicle’s software (which includes the convertible top control module) is already
at the minimum “Target” integration level, Class Vehicles already programmed with ISTA/P 3.62.3 (E06015-11-500) or higher.

Or, a:


Vehicle software update procedure in order to update convertible top’s control module software to the
appropriate level.

Then, after whichever was required to be performed above:


Perform a function check of the EH top and if necessary, repair any current convertible top functional
and/and operational issues.

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After this procedure is completed, then the follow applies:

B. One Year Convertible Top Limited Warranty (Only After performing item “A”)
Beginning on the date the software integration level check or the vehicle software update procedure were
performed (item A), for a period of one (1) year without mileage limitation, Class Vehicles get a One Year
Convertible Top Limited Warranty:


If a Class Vehicle’s convertible top fails to operate correctly or displays a “top not locked” error due to a
defect in materials or workmanship, the convertible top will be repaired free of charge at an authorized
BMW center in the US (including Puerto Rico).

For items A and B: Certain other limitations and exclusions apply, please refer to the Warranty Information
section below.

PROCEDURE
The first time a Class Vehicle arrives to your center for this action, determine the vehicle’s current I-leveI/I-stage
of vehicle’s software as follows:

Model Years 2004, 2005, 2006 2007, 2008, 2009 and 2010 E64 Vehicles
Open ISTA+:


Enter the last seven of the VIN in the Input VIN field; then from the



Vehicle details tab, go to I-Level actual (located in the middle of the last column).

And/or, for:

Model Years 2007, 2008, 2009 and 2010 E64 Vehicles
Read the key and access the vehicle’s key data in ISPA Next, go to


Vehicle condition>I-Level>Current I-stage of vehicle

Document the Current I-Level/I-stage (level) of vehicle’s software on the repair order in the claim comments.

If the vehicle’s i-level is at or above minimum target integration level


No further action is required.

Model

Minimum Target integration level

E64 (6 Series)

E060-15-11-500

Or:

If the vehicle’s i-level is below this minimum target integration level


Program and encode the vehicle using ISTA/P 3.62.3 or higher

Note that ISTA will automatically reprogram and code all programmable control modules that do not have the
latest software.

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Always connect a BMW-approved battery charger/power supply (SIB04 23 10).
For information on programming and coding with ISTA, refer to CenterNet / TIS / Technical Documentation /
Diagnostics and Programming / Programming Documentation.
Then:


Perform a function check of the EH top and repair any current convertible top function and operational
issues.

Important Note
Class Vehicle convertible top repairs to address cosmetic, body, paint finish, headliner, trim, convertible top and
related body seals are not covered by this action unless the issue is directly consequential to a convertible top
function and/or operational issue being repaired.

PARTS INFORMATION
Note: Please refer to the Electronic Parts Catalog (ETK/EPC), using the customer’s VIN to locate the other
applicable replacement part numbers that may be needed.
Also refer to ETK/EPC and the repair instructions for onetime-use fasteners/screws and other information
regarding repair-related gaskets, seals, fluid and/or lubricants that also need to be replaced/used and claimed.

WARRANTY INFORMATION
The following software check or upgrade and repair procedures, as applicable, are available to be
performed on Class Vehicles beginning on September 25, 2017 but no later than November 15, 2018 (Repair
order/DCSnet claim date).
This procedure can be claimed one-time regardless of the Class Vehicle’s age and mileage.

A. Initial Procedure (Required to activate item “B”)
Submit this repair line item in DCSnet as a Warranty Type 1W Vehicle:

In-Service Date:

The vehicle’s actual in-service date showing in DCSnet

Odometer (Miles):

The vehicle’s actual In and Out mileage

Claim following work with the Defect Code and the applicable labor operations provided below:

Defect Code:

5434909800

E64 US Check convertible top

Check the Vehicle, a Software Update Procedure is not Necessary

Labor Operation:

61 00 009

Labor Allowance:

Description:

3 FRU

Work time to determine the current I-Level/Istage of vehicle’s software, vehicle is already at
the specified “Target” integration level or
higher, no repair is necessary (Main)

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Or

61 00 009

1 FRU

Work time to determine the current I-Level/Istage of vehicle’s software, vehicle is already at
the specified “Target” integration level or
higher, no repair is necessary (Plus – Vehicle is
already in the workshop)

1 FRU

Work time to a perform function check of the
EH top

And:
54 34 001

ISTA+: Model Years 2004, 2005, 2006, 2007, 2008, 2009 and 2010 E64 Vehicles.
ISPA Next: Model Years 2007, 2008, 2009 and 2010 E64 Vehicles.
Or:
Check the Vehicle and Perform a Software Update Procedure (Vehicle Programming and Coding)

Labor Operation:

Labor Allowance:

Description:

00 00 006

Refer to KSD2

Performing “vehicle test” (with vehicle diagnosis
system – checking faults) (Main work)

Refer to KSD2

Performing “vehicle test” (with vehicle diagnosis
system – checking faults) (Plus work)

Refer to KSD2

Connect an approved battery charger/power
supply (indicated in KSD 2 as Charging battery)

Refer to KSD2

Programming/encoding control unit(s) (Without
CAS)

Refer to KSD2

Programming/encoding control unit(s) (With
CAS)

1 FRU

Work time to a perform function check of the EH
top

Or:
00 00 556
And:
61 21 528
And:
61 00 710
Or:
61 00 720
And:
54 34 001

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00
00 006.
Refer to KSD2/AIR for the corresponding flat rate unit (FRU) allowances.
Work time labor operation code 54 34 001 is not considered a Main labor operation. Also, since the “work time”
FRU allowance to be claimed is specified, a separate punch time is not required.

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When ISTA/P automatically reprograms and codes all the vehicle’s control modules that “currently do not have”
the latest software and if one or more control module failures occur “during” this programming procedure:


Please claim this “consequential” control module-related repair work under the defect code listed in this
bulletin with the applicable KSD2/AIR labor operations.

Other Control Module Repairs
Control module failures that occurred “prior” to performing the above programming procedure:


When “covered” under an applicable limited warranty, claim this control module-related repair work using
the applicable defect code and labor operations in KSD2/AIR.

Review and address with the customer, as necessary, those control repairs that are not claimable.
Vehicles with other Convertible Top Functional and Operational Issues
Repair any other current convertible top function and operational issues:


For those issues that are caused by a defect in materials or workmanship, claim these repairs with the
Prerequisite Qualifying Procedure claim submission

Review and address with the customer, as necessary, those convertible top repairs that are caused by other
reasons, not covered and not claimable under this action.

B. One Year Convertible Top Limited Warranty (Only After performing item “A”)
Beginning on the date the software integration level check or the vehicle software update procedure were
performed (item A), for a period of one (1) year without mileage limitation:


If a Class Vehicle’s convertible top fails to operate correctly or displays a “top not locked” error due to a
defect in materials or workmanship, the convertible top will be repaired free of charge at an authorized
BMW center in the US (including Puerto Rico)

The existing limited warranty coverage for the whole vehicle and other components has not changed.
Class Vehicle convertible top repairs to address cosmetic, body, paint finish, headliner, trim, convertible top and
related body seals are not covered by this action unless the issue is directly consequential to a convertible top
function and/or operational issue being repaired.
Please review and address with the customer, as necessary, those convertible top repairs that are caused by
other reasons, not covered and not claimable under this action.
Should the convertible operation top fail again, qualifying repairs are covered by the remaining portion of the
one (1) year convertible top limited warranty coverage period.
Non-Qualifying Repairs
Non-US specification vehicles, ineligible and/or non-Class vehicles, eligible vehicles operated and repaired
outside the United States and Puerto Rico and/or the diagnosis and repair of other unrelated issues that are not
covered under the terms of this settlement that is noted above.
Qualifying Convertible Top Repairs - Claim Submission during the One (1) Year Limited Warranty
Period.
For this action only, submit the qualifying repair line item(s) in DCSnet as a Warranty Type 2W Parts.

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Then, in additional to vehicle’s actual In-Service Date and Current Odometer (Miles In/Out) when this repair is
being performed, also please provide the:

Part Install date:

This is the date the A. Initial Procedure was previously performed on
the Class Vehicle that now had a qualifying convertible top repair
performed.

Install Odometer:

The accumulated vehicle mileage on the Class Vehicle since the A.
Initial Procedure was previously performed

Claim this work with the Defect Code provided below with the applicable KSD2 labor operations that apply:

Defect Code:

5434909900

E64 US Repair convertible top

To submit a claim for repairing a qualifying convertible top operation or function issue, please following the
established and applicable warranty policy and procedures (Labor/Part/Sublet; Bulk Materials) that apply to the
repair being performed.





Refer to KSD2/AIR for the corresponding flat rate labor operations (including diagnosis) and flat rate unit
(FRU) allowances.
Only one Main labor operation code can be claimed per repair visit.
Work time labor operation codes require individual punch times and explanations on the repair order and
in the claim comments section.

Consequential Repair(s)
When additional work and/or parts are required as a “direct result” of a qualifying convertible top operation or
function issue that is being repaired, claim these items under the defect code listed above together the
applicable labor operations listed in KSD2.
Explain and itemize this consequential repair work on the repair order and in the claim comment section.
Overlapping Labor Procedure – Other Repairs
If invoicing the KSD2 flat rate labor operation codes for other repair work results in overlapping labor, for those
flat rate labor operations that are affected, you can now:


Replace the stated KSD2 “FRU allowance” with a “reduced FRU value” to eliminate the overlapping labor.

For help in identifying the overlapping labor, please refer to the AIR FRU Plausibility Check (Overlapping Labor
Tool) that is located in the AIR Client.
Eligible other repair work being claimed under a different defect code will require separate punch times.
On the repair order and in the claim comment section, please identify and itemize those labor operations being
claimed with a “reduced FRU value.”
Previous Customer-pay Repairs
Prior to the Final Settlement, Class Members could have filed a reimbursement request claim with the Claims
Administrator, as outlined in the website below, for the expenses related to a performing qualifying previous
customer-pay repair of their “Class Vehicle.”
The completed reimbursement request form had to be postmarked or submitted online to the Claims
Administrator no later than June 19, 2017.

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For additional information about the settlement reimbursements, please direct your customers to the following
settlement website: http://www.ConvertibleTopSettlement.com.
Posted: Wednesday, November 7, 2018

ATTACHMENTS
View PDF attachment B012417_Website Page.
[ Copyright ©2018 BMW of North America, Inc. ]

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SI B01 24 17

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SI B01 24 17

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