NHTSA ID Number: 10152562
Manufacturer Communication Number: T-SB-0143-18
TSB/Document Date: 2019-01-07
Summary
TBS: Some 2019 model year Avalon and Avalon Hybrid
vehicles equipped with Entune? 3.0 Audio Plus (version 1002), or Entune? 3.0 Premium Audio (version 1002) or earlier may exhibit one or more of the following conditions: ? Incorrect GPS date and time ? Abnormal Bluetooth operation ? Abnormal Wi-Fi operation G489 Microphone remains on screen after voice recognition failure ? Unable to see text with headlights on (text is same color as background) A software update is now available to address these conditions. Follow the Software Update Procedure in this bulletin to update the software.
T-SB-0143-18
November 28, 2018
Entune Audio Head Unit Software Update (Pioneer)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2019
Avalon, Avalon HV
ADDITIONAL INFORMATION
Introduction
Some 2019 model year Avalon and Avalon Hybrid vehicles equipped with Entune™ 3.0 Audio
Plus (version 1002), or Entune™ 3.0 Premium Audio (version 1002) or earlier may exhibit one or
more of the following conditions:
Incorrect GPS date and time
Abnormal Bluetooth® operation
Abnormal Wi-Fi operation
Microphone remains on screen after voice recognition failure
Unable to see text with headlights on (text is same color as background)
A software update is now available to address these conditions. Follow the Software Update
Procedure in this bulletin to update the software.
© 2018 Toyota Motor Sales, USA
Page 1 of 7
T-SB-0143-18
November 28, 2018
Page 2 of 7
Entune Audio Head Unit Software Update (Pioneer)
Warranty Information
OP CODE
DESCRIPTION
EL1813
Software Update
TIME
OFP
T1
T2
0.3
86140-07130
86140-07140
86140-07150
86140-07160
86140-07200
86840-07050
86840-07051
86840-07052
87
74
APPLICABLE WARRANTY
This repair is covered under the Toyota Basic Warranty. This warranty is in effect for
36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
Warranty application is limited to occurrence of the specified condition described in
this bulletin.
Software Update Information
MODEL
Avalon
HEAD UNIT
SOFTWARE UPDATE FILE
3.0 Entune™ Audio Plus
17TDT1NA-EA14_1006.kwi
3.0 Entune™ Premium Audio
3.0 Entune™ Audio Plus
Avalon HV
3.0 Entune™ Premium Audio
17TDT2NA-EA14_1003.kwi
17TMT2NA-DA 01_0007.kwi
17TDT1NA-EA04_1006.kwi
17TDT2NA-EA04_1003.kwi
17TMT2NA-DA 01_0007.kwi
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The Multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped)
from the “zip” folder and saved directly to a commonly available blank USB flash drive.
For USB flash drive requirements and download instructions: Refer to TIS – Diagnostics –
Reprogramming – Reference Documents – Multimedia Software Download Instructions
© 2018 Toyota Motor Sales, USA
T-SB-0143-18
November 28, 2018
Entune Audio Head Unit Software Update (Pioneer)
Software Update Procedure
1. Start the engine.
2. Press the Menu button on the radio
faceplate, then select Setup.
Figure 1.
3. Select General on the Setup screen.
Figure 2.
4. Scroll down and select Software Update.
Figure 3.
© 2018 Toyota Motor Sales, USA
Page 3 of 7
T-SB-0143-18
November 28, 2018
Page 4 of 7
Entune Audio Head Unit Software Update (Pioneer)
Software Update Procedure (continued)
Figure 4.
5. Verify that the software version is the same or
earlier than indicated in the Introduction.
6. If the software needs to be updated, download the software from the Software Update
Information section onto an empty USB flash drive.
NOTE
If “IG-OFF” occurs, repeat steps 1 – 4 to re-enter the Software Update screen.
Figure 5.
7. Insert the prepared USB flash drive into the
vehicle’s USB port.
8. Verify that the NEW software is up to date on the Software Update screen.
Table 1. Software Version Information
TYPE
ENTUNE™ 3.0 AUDIO PLUS
ENTUNE™ 3.0 PREMIUM AUDIO
CURRENT VERSION
NEW VERSION
CURRENT VERSION
NEW VERSION
Audio
1002
1006
1002
1003
–
–
1000
1012
© 2018 Toyota Motor Sales, USA
T-SB-0143-18
November 28, 2018
Entune Audio Head Unit Software Update (Pioneer)
Software Update Procedure (continued)
9. Select the Update Software button in the
lower right-hand corner.
Figure 6.
10. Select OK on the
Software Update Detail screen.
Figure 7.
11. Select Agree on the
Terms of Service screen.
Figure 8.
© 2018 Toyota Motor Sales, USA
Page 5 of 7
T-SB-0143-18
November 28, 2018
Entune Audio Head Unit Software Update (Pioneer)
Software Update Procedure (continued)
12. Select Yes on the “Would you like to start
the software update?” pop-up.
Figure 9.
13. Once the head unit begins installation, the
update will take approximately 10 minutes.
Figure 10.
NOTE
Do NOT turn off the engine or ACC before
the software is ready for updating.
Do NOT remove the USB flash drive until
instructed in step 16.
14. When the “The software is ready for
updating.” screen appears, turn OFF
the ignition.
Figure 11.
15. Turn the ignition ON to complete the software update.
16. Once the software update is completed, remove the USB flash drive.
© 2018 Toyota Motor Sales, USA
Page 6 of 7
T-SB-0143-18
November 28, 2018
Page 7 of 7
Entune Audio Head Unit Software Update (Pioneer)
Software Update Procedure (continued)
17. Perform steps 1 – 4 to verify the software
version matches the current software
version information table below.
Figure 12.
Table 2. Software Version Information
TYPE
ENTUNE™ 3.0 AUDIO PLUS
ENTUNE™ 3.0 PREMIUM AUDIO
CURRENT VERSION
NEW VERSION
CURRENT VERSION
NEW VERSION
Audio
1006
–
1003
–
–
–
1012
–
© 2018 Toyota Motor Sales, USA
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TSB/Document ID: T-SB-0143-18
Replacement Service Bulletin Number:
MFR Communication Date: 2018-11-28
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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