CAMPAIGN
BULLETIN

SERVICE CAMPAIGN

Front Passenger Seatback
Voluntary Service Campaign
Reference: PC657
Date: November 16, 2018
Attention: Dealer Principal, Sales, Service & Parts Managers
REVISED November 16, 2018
Please discard earlier versions of this bulletin.
Please discard earlier versions of this bulletin.
The announcement from October 5, 2018 has been revised to include the following:
The following parts are no longer on restriction and may be ordered via normal ordering
process beginning November 16, 2018.
 87600-9HT0B Seatback (Beige/C)
 87600-9HT2A Seatback (Charcoal/G)
 87600-9HU1C Seatback (Sport Interior/Z)
Parts currently on order in DBS will be fulfilled

Affected Models/Years:

MY2018 Altima (L33)

Affected
Population:

Dealer
Inventory:

SERVICE COMM
Activation date:

Stop Sale
In Effect

88

2

October 5, 2018

NO

***** Campaign Summary*****
Nissan is conducting a Voluntary Service Campaign to replace the seat back assembly on specific
2018 Nissan Altima (L33) vehicles.
Due to a manufacturing issue, which has since been corrected, an outboard headrest tube
was not fully welded to the right front seat back frame during headrest assembly. As a
result, customers may experience a rattle (noise) concern.
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or
National Service History – Open Campaign I.D. PC657.
 New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
2. Dealers are requested to repair any affected vehicles in dealer new or pre-owned inventory
prior to sale to ensure customer satisfaction.
3. Dealers should use NTB18-067 to correct any vehicles subject to this campaign.
4. Once repaired, dealers should submit the claim, using the claims coding provided, and
release the vehicle.

CAMPAIGN ID: PC657 | REVISION 1

***** Release Schedule *****
Parts



Special
Tool
Repair
Owner
Notification

Parts are no longer on restriction. Dealers can place orders via normal ordering
process beginning November 16, 2018.
o 87600-9HT0B Seatback (Beige/C)
o 87600-9HT2A Seatback (Charcoal/G)
o 87600-9HU1C Seatback (Sport Interior/Z)
 Please order only as needed for customer scheduled appointments.
 J-52352 USB Bar Code Scanner
 Dealers have already been sent this special tool via another campaign activity.
Additional tools are available via TechMate @ 1-800-662-2001
 NTB18-067
NOTE: The campaign bulletin is available on ASIST and NNAnet
Nissan will begin notifying owners of all potentially affected vehicles in October
2018 via U.S. Mail.

***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History – Open
Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within
the range of this voluntary service campaign, which for any reason enters the service department.
This includes vehicles purchased from private parties or presented by transient (tourist) owners and
vehicles in dealer inventory. If a VIN subject to this voluntary service campaign was part of a dealer
trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service
completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

Frequently Asked Questions (FAQ):
Q.

Is this a Stop Sale?

A.

No.

Q.

Is this a safety recall?

A.

No.

Q.

What is the reason for this Voluntary Service Campaign?

A.

Due to a manufacturing issue, which has since been corrected, an outboard headrest
tube was not fully welded to the right front seat back frame during headrest assembly.

Q.

What is the possible effect of this condition?

A.

Customers may experience a rattle (noise) concern as a result.

CAMPAIGN ID: PC657 | REVISION 1

Q.

What will be the corrective action?

A.

Nissan dealers will replace the seat back assembly.

Q.

How long will the corrective action take?

A.

This service, which is conducted at no charge to you for parts and labor, should take
approximately one and a half (1.5) hours to complete. However, your Nissan dealer may
require your vehicle for a longer period of time based upon their work schedule.

Q.

When will vehicle owners be notified?

A.

Nissan began notifying owners of all potentially affected vehicles in October 2018 via U.S.
Mail.

Q.

Are parts readily available?

A.

Yes.

Q.

I did not receive a letter, how can I tell if my vehicle is affected?

A.

Please provide your vehicle identification number (VIN) so that I can check if your vehicle is
included in this campaign.

Q.

Is my vehicle safe to drive?

A.

Yes.

Q.

Will a rental vehicle be provided while the dealer is servicing the vehicle?

A.

Please consult your dealer for alternate transportation availability while your vehicle is being
serviced.

Q.

I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?

A.

The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.

Q.

Is there anything owners can do to mitigate the condition?

A.

No.

CAMPAIGN ID: PC657 | REVISION 1

Q.

Is there any charge for the repair?

A.

No, the remedy will be performed for the customer free of charge for parts and labor.

Q.

Will I have to take my vehicle back to the selling dealer to have the service
performed?

A.

No, any authorized Nissan dealer is able to perform the voluntary service campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the
corrective action completed.

Q.

What model year vehicles are involved?

A.

Certain 2018 Nissan Altima vehicles within a specific production range are affected.
Make/Model
MY2018 Nissan Altima (L33)

Dates of Manufacture


Manufactured between April 18, 2018 and
April 19, 2018

Q.

Are you experiencing this condition on any other Nissan (or INFINITI) models?

A.

No.

Revision History:
Date
October 5, 2018
November 16, 2018

Announcement
Original
REVISION 1

Purpose
New campaign announcement
Parts are no longer on restriction

CAMPAIGN ID: PC657 | REVISION 1