Aftersales Retailer Support
Retailer Engagement for Takata Awareness
Reference: IPSB/18-254
Date: November 30, 2018
Attention: Retailer Principal & Executive Managers

INFINITI is committed to the safety and security of its clients and their passengers. As you are likely
aware, INFINITI has initiated multiple field actions to execute the Takata Airbag Recall in accordance
with the schedule set by the National Highway Traffic Safety Administration (NHTSA). INFINITI has
employed a variety of methods to reach affected clients to increase repair completion. However, your
help is needed to raise awareness to remedy the approximately one hundred twenty thousand vehicles
that remain unrepaired. This is a serious issue and we need everyone’s help to further increase recall
awareness.
INFINITI is asking all retailers to provide their employees with instructions on how to identify vehicles
affected by the Takata airbag recall and encourage them to help draw an affected owner’s attention to
this danger. Your employee’s actions could save someone’s life or prevent a significant injury.

Supporting Materials
To assist with this request, each retailer will receive thirty ‘Takata Airbag Recall Alert Cards’ by
December 5, 2018. Each ‘Alert Card’ has eight (8) individual tear off cards (written in English and
Spanish) that can be distributed to owners to make them aware of how to check their vehicle for an
open Takata recall, and of the importance of having the repair performed. To facilitate identification of
affected vehicles, your employees can download the free Airbag Recall App from the App Store or
Google Play. This app will work for any brand vehicle affected by the Takata recall, and will inform your
employees if any of the affected vehicles listed below have an open Takata recall.

Affected Vehicles:
 INFINITI:
 2001 I30
 2002-2004 I35
 2002-2003 QX4
 2003-2008 FX35/45
 2006-2010 M35/45
 NISSAN:
 2001-2003 Maxima
 2002-2004 Pathfinder
 2002-2006 Sentra
 2007-2011 Versa Sedan
 2007-2012 Versa Hatchback
Retailers may also offer a free oil change to affected customers with open campaign ID PC654 in
Service Comm, now through December 31, 2018. Additional details about this offer were released via a
separate communication on October 9, 2018.
Thank you in advance for your contribution to keeping our vehicle owners safe.

Instructions for ordering additional alert cards and instructions
for your employees are included on the following pages.

Ordering Additional Alert Cards:



Login to NNAnet.com and select the “My Links” tab
Under Dealer Operations, select “Dealer Materials Ordering” – this will take you to the reorder
site




Select “PARTS AND SERVICE” from the Categories on the left-side of page
Select “SERVICE MARKETING POP” box



Scroll to “Takata Airbag Recall Alert Crd”, select “Add to Cart” and finalize order

NOTE: Retailers can order minimum of 20, maximum of 40 cards per reorder

Employee Instructions:
Why is the Takata Airbag Recall so important?
Takata airbag inflators subject to recall can rupture or explode during deployment, shooting sharp metal
fragments or shrapnel toward the driver and passengers. These inflators pose an imminent and
significant risk to occupants. Until these defective airbag inflators are replaced, occupants in affected
vehicles are at risk of serious injury or death from an inflator rupture.
Here is how you can help:

Spread the Word among Friends and Family
Please tell your friends and family members about the importance of the Takata Airbag Recall and
encourage them to check if their vehicle is affected by entering their Vehicle Identification Number (VIN)
using one of these websites.
INFINITI USA VIN Look-up: (https://www.infinitiusa.com/recalls-vin/);
Nissan USA VIN Look-up: (https://www.nissanusa.com/recalls-vin/);
Takata Airbag Recall: (https://www.airbagrecall.com); or
NHTSA Recalls: (https://www.NHTSA.gov)
Encourage your friends and family members to re-check their VIN periodically as new recalls may be
issued. Clients may also sign up for recall alerts at NHTSA.gov/Alerts to be notified by email if their
vehicle is affected by a future safety recall.
If their vehicle is affected, clients should contact their nearest INFINITI or Nissan retailer immediately to
schedule the FREE repair. Locations and contact information can be found using the Dealer/Retailer
Locator links on the brand websites above. Clients may also call for assistance in scheduling an
appointment.
INFINITI: 888-810-3715
Nissan: 888-737-9511

Download the Free Airbag Recall App from the App Store or Google Play
1.

Go to the App store or Google Play to download the app
on your mobile device.

2. Check the VIN or license plate of customers, friends, family, and people you meet :

3. Notify Owners

This app will work for any brand vehicle affected by the Takata recall, and will inform you if any of the
affected vehicles listed below have still have an open Takata recall.

Affected Vehicles:
 INFINITI:
 2001 I30
 2002-2004 I35
 2002-2003 QX4
 2003-2008 FX35/45
 2006-2010 M35/45
 NISSAN:
 2001-2003 Maxima
 2002-2004 Pathfinder
 2002-2006 Sentra
 2007-2011 Versa Sedan
 2007-2012 Versa Hatchback