TOYOTA
◄ IMPORTANT UPDATE ►
Product Support Division
The attached Dealer Letter has been updated. Refer to the details below.
DATE
1/31/2017

TOPIC
This Limited Service Campaign has expired as of January 31, 2017

The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.

© 2017 Toyota Motor Sales, USA

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To:

Subject:

All Toyota Dealer Principals, Service Managers, Parts Managers located in the states of:
AK, AL, AR, AZ, CA, CO, FL, GA, HI, IA, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV,
OK, OR, SC, SD, TN, TX, UT, WA, and WY
Limited Service Campaign (LSC) CSV
Certain 2001 through 2004 Model Year Tacoma Vehicles
Spare Tire Carrier Lift Plate Inspection

In late 2012 Toyota announced a Safety Recall Campaign (C0V) for certain 2001 – 2004 model year Tacoma
vehicles originally sold in and/or currently registered in specific cold climate areas with high road salts usage
(Cold Climate States*). Toyota is now announcing LSC CSV to also support owners of vehicles that are not
registered in Cold Climate States who believe their vehicle has been or will be operated in cold climate areas
where high road salt is frequently used and/or customers with concerns that their vehicle’s spare tire carrier lift
plate has more-than-normal corrosion.

Vehicles currently registered in the following states will be covered by this LSC CSV: AK, AL, AR, AZ, CA, CO,
FL, GA, HI, IA, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV, OK, OR, SC, SD, TN, TX, UT, WA, and WY
Condition
On 2001-2004 model year Tacoma vehicles, prolonged exposure to road salts and other environmental factors
could cause the Spare Tire Carrier Lift Plate to corrode. In limited cases, the lift plate may excessively corrode
and break resulting in detachment of the spare tire from the vehicle.
This condition is most likely to affect certain 2001-2004 model year Tacoma vehicles operated in cold
climate areas with high road salt use. Toyota has initiated a Safety Recall in the cold climate areas.
This Limited Service Campaign covers vehicles in other areas.

Remedy
Authorized Toyota dealerships are requested to visually inspect the condition of the spare tire carrier lift plate.
Based on the results of the inspection and Toyota’s inspection criteria, the spare tire carrier will be replaced at
no charge to the vehicle’s owner.
As an additional measure of confidence, an authorized Toyota
dealer will also perform a functional test of the spare tire carrier to
ensure proper operation. The functional test will also be performed
at no charge to the owner.

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This LSC will be available until January 31, 2017, and will only
be available at an authorized Toyota Dealer

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The following information is provided to inform you and your staff of
the owner notification timing and your degree of involvement.

Limited Service Campaign CSV – D – P a g e | 2
1. Owner Letter Mailing Date
Toyota has completed remedy preparations and will begin to notify owners in mid-June, 2015. A sample of
the owner notification letter has been included for your reference.

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Toyota makes significant effort to obtain current customer name and address information when mailing
owner letters. In the event your dealership receives a notice for a vehicle that was sold prior to the Limited
Service Campaign announcement, it is the dealership’s responsibility to forward the owner letter to the
customer who purchased the vehicle.

Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an owner
who has not yet received the notification, please instruct the dealer to verify coverage by confirming
through TIS. Dealers should perform the procedure as outlined in the Technical Instructions located on TIS.

2. Dealer Summary Reports
Summary Reports containing the number of covered vehicles in your dealership’s primary marketing area
have been enclosed in the dealer package. Verify eligibility by confirming through TIS prior to performing
repairs.

3. Pre-Owned Vehicles in Dealer Stock
Toyota requests that dealers verify whether their Pre-Owned vehicles in dealer inventory are covered by this
Limited Service Campaign. If a vehicle is covered the dealer should perform the LSC prior to customer
delivery.
4. Number and Identification of Covered Vehicles
There are approximately 469,000 Tacoma vehicles (2001 through 2004 model year) vehicles covered by
this Limited Service Campaign in the U.S.
5. Parts Ordering Process (Dealer Ordering Solutions)

Orders can be placed through your dealership’s facing PDC. Please refer to the table below and the
Technical Instructions for part number ordering information. The parts will be placed on Dealer Ordering
Solutions and will be systematically released daily based on dealer ordering criteria.
Model

Part Number

Part Description

Qty.

2WD (Excluding PreRunner)

04002-11104

Spare Tire Carrier Kit

1

4WD & PreRunner

04002-11204

Spare Tire Carrier Kit

1

All

90080-11180

Bolt w/Washer

4

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IMPORTANT PARTS ORDERING UPDATE
All Safety Recall, Service Campaign (SSC/LSC) and Customer Support Program (CSP) parts will be
eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for campaign
parts that are currently returnable under the Monthly Parts Return Program and additional details.

Limited Service Campaign CSV – D – P a g e | 3

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6. Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians
performing this LSC are required to successfully complete the most current version of the E-Learning course
“Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed
correctly; technicians performing this LSC repair are required to currently hold at least one of the following
certification levels:
•
Toyota Certified (Any Specialty)
•
Toyota Expert (Any Specialty)
•
Master
•
Master Diagnostic Technicians
It is the dealership’s responsibility to select technicians with the above certification level or greater to
perform this Safety Recall repair. Carefully review your resources, the technician skill level, and ability
before assigning technicians to this repair. It is important to consider technician days off and vacation
schedules to ensure there are properly trained technicians available to perform this repair at all times.

7. Remedy Procedures
Please reference TIS for Technical Instructions for inspection criteria and other information on this
remedy.

Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time
of appointment.

8. Warranty Reimbursement Procedure

2001 through 2004 Model Year Tacoma Vehicles
Verify Vehicle Eligibility
Check the TIS Vehicle Inquiry System.

Yes

Lower the Spare Tire and Inspect the
Spare Tire Carrier Lift Plate

No

Did the Spare Tire Carrier Lift Plate
pass the inspection?
Yes

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Campaign complete.
Return the vehicle to the customer.

Replace the Spare Tire Carrier

Limited Service Campaign CSV – D – P a g e | 4
Operation Codes

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•

Op. Code
Description
Flat Rate Hour
2616LA
Perform Spare Tire Carrier Inspection & Functional Test
0.3 hr/vehicle
2616LB
Inspect and Replace the Spare Tire Carrier
0.9 hr/vehicle
The above operation codes include 0.1 hour for administrative cost per unit for the dealership.

9. Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles
have the repair performed correctly, please designate at least one associate (someone other than the
individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
10. Campaign Designation Decoder

D

Year Campaign is Launched Repair Phase

8 = 2008
9 = 2009
A = 2010
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
Etc...

B

0

Current Campaign Letter
for this year

0 = Remedy
1 = Interim (Remedy
not yet available) “1”
will change to “0” when
the Remedy is
available

1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
6th Campaign = F
7th Campaign = G
8th Campaign = H
9th Campaign = I
Etc...

Examples:
A0D = Launched in 2010, Remedy Phase, 4th Campaign Launched in 2010
B1M = Launched in 2011, Interim Phase, 13th Campaign Launched in 2011
D0B = Launched in 2012, Remedy Phase, 1st Campaign Launched in 2013

11. Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications.
(Please do not provide this number to customers. Please provide this contact to only media associates.)
12. Customer Contacts
A Q&A has been attached for your use in the event you receive a customer contact. If a customer has
further questions, please direct the inquiry to the Toyota Customer Experience Center at 1-800-331-4331.
Please review this entire package with your Service and Parts staff to familiarize them with the proper
step-by-step procedures required to implement this Limited Service Campaign (LSC).

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Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

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APPENDIX

To:

Subject:

All Toyota Dealer Principals, Service Managers, Parts Managers located in the states of:
AK, AL, AR, AZ, CA, CO, FL, GA, HI, IA, ID, KS, LA, MO, MS, MT, NC, ND, NE, NM, NV,
OK, OR, SC, SD, TN, TX, UT, WA, and WY

Supplemental Information for Limited Service Campaign (LSC) CSV
Certain 2001 through 2004 Model Year Tacoma Vehicles
Spare Tire Carrier Lift Plate Inspection

In late 2012 Toyota announced a Safety Recall Campaign (C0V) for certain 2001 – 2004 model year Tacoma
vehicles originally sold in and/or currently registered in specific cold climate areas with high road salts usage
(Cold Climate States*). Toyota is now announcing LSC CSV to also support owners of vehicles that are not
registered in Cold Climate States who believe their vehicle has been or will be operated in cold climate areas
where high road salt is frequently used and/or customers with concerns that their vehicle’s spare tire carrier lift
plate has more-than-normal corrosion.
In limited cases, the rear cross-member and/or the rear cross-member mounting locations on the frame could
have significant corrosion perforation, hindering the performance of the spare tire carrier. In many of these
cases, the vehicle’s frame is eligible for replacement under CSP ZTH (15 year frame warranty enhancement –
see CSP ZTH for additional information) if the owner previously returned the vehicle for LSC 90D – CRC
application. Unfortunately, some customers did
not take the steps required to maintain eligibility
for the warranty enhancement on their vehicle’s
frame (i.e. LSC 90D – CRC application – was not
performed before the expiration date). Therefore,
these frames are not eligible for coverage under the
15 year frame warranty enhancement. Please check
TIS for vehicles applicable to CSP ZTH (VIN Look-Up
Warranty Tab).
Under these circumstances, the owner must first bring the rear cross-member back to a condition which will
enable Toyota to complete Limited Service Campaign CSV. Until that is done, to mitigate the potential risks
associated with the condition, promote safety, and provide peace of mind to the
customer, please offer the customers experiencing this condition (significant
corrosion perforation on the rear cross-member and/or the rear cross-member
mounting location and no longer eligible for the frame replacement under CSP
ZTH) the following option:
1.
2.

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3.

Remove the spare tire from the vehicle and provide it to the customer.
Render the spare tire carrier unusable by cutting the cable, removing the lift
plate, and winding the cable into the spare tire carrier housing.
Provide a one-time complimentary Tire Inflation System Kit to the customer.

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Note: Rendering the spare tire carrier unusable will not close/complete Limited
Service Campaign CSV. This LSC will remain open until the vehicle is returned to a
condition in which Toyota can successfully replace the spare tire carrier, or the LSC
expires.
Part Number DTM00-TISKT

Limited Service Campaign CSV – D – P a g e | 7
Operation Codes
Op. Code
1.
2.

Flat Rate

0.5
hr/vehicle

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