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AHG17D

Description
Based on LSC CSV’s inspection criteria, spare tire carrier needs to
be replaced.
Spare tire carrier cannot be replaced due to significant corrosion
perforation in the rear cross-member and/or mounting locations.
Rendered the spare tire carrier unusable and provide a one-time
complimentary Tire Inflation System Kit to the customer
Based on LSC CSV’s inspection criteria, spare tire carrier needs to
be replaced.
Spare tire carrier cannot be replaced due to significant corrosion
perforation in the rear cross-member and/or mounting locations.
Customer declines further action.

3.
1.

AHG17C

2.

3.

0.4
hr/vehicle

Customer Handling
1.

Although Toyota was unable to replace the spare tire carrier due to significant corrosion perforation
of the rear cross-member and/or the rear cross-member mounting locations, to help promote safety
and provide peace of mind to the customer, Toyota will (1) remove the spare tire from the vehicle,
(2) render the spare tire carrier unusable, and (3) provide a one-time complimentary Tire Inflation
System Kit at no cost to the vehicle’s owner. Owners that receive the optional Tire Inflation System
Kit will not waive their right to have LSC CSV completed when the vehicle is returned to a condition
where the spare tire carrier can be successfully replaced. To ensure that the customer understands
this, your dealership is requested to include the following verbiage in the Repair Order and ensure
the customer signs the document:

[DEALER] has inspected the spare tire carrier lift plate under LSC CSV and determined that the
spare tire carrier needs to be replaced. Unfortunately, significant corrosion perforation to the
rear cross-member and/or the rear cross-member mounting locations of the frame was found
such that LSC CSV cannot be successfully completed. The vehicle’s owner has allowed Toyota
to render the Spare Tire Carrier unusable. Toyota has also provided a one-time complimentary
Tire Inflation System Kit at no cost to the vehicle’s owner.

The customer understands that rendering the spare tire carrier unusable in no way completes the
LSC and has been advised that when the vehicle is returned to a condition in which the spare tire
carrier can be successfully replaced, any authorized Toyota dealer will be happy to complete LSC
CSV at no charge to the owner.

Customer’s Name (Printed): ___________________________________

Customer’s Signature: ________________________________________

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Date: ____________________

Limited Service Campaign CSV – D – P a g e | 8
2.

In cases where Toyota was (1) unable to replace the spare tire carrier due to significant corrosion
perforation of the rear cross-member and/or the rear cross-member mounting locations and (2) the
customer declines any additional actions, we request that the following verbiage be included in the
Repair Order and signed by the customer:

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[DEALER] has inspected the spare tire carrier lift plate under LSC CSV and determined that the
spare tire carrier needs to be replaced. Unfortunately, significant corrosion perforation to the
rear cross-member and/or the rear cross-member mounting locations of the frame was found
such that LSC CSV cannot be successfully completed. [DEALER] has advised the customer of
this and offered to (1) remove the spare tire from the vehicle, (2) render the spare tire carrier
unusable, and (3) provide a one-time complimentary Tire Inflation System Kit to the customer.
The customer has declined the offer. The customer understands this and agrees to not hold
[DEALER], Toyota Motor Sales, or any other Toyota company responsible in the event that the
spare tire becomes unsupported by the current Spare Tire Carrier and/or frame.

The customer also understands and accepts that it will be his or her responsibility to advise and
inform any other potential driver or future owner that the Spare Tire Carrier has not been
rendered unusable and that Toyota has not been able to complete this LSC. If the vehicle is
restored to a condition by the owner in which the spare tire carrier can be successfully replaced
any authorized Toyota dealer will be happy to replace the carrier at no charge to the owner.

Customer’s Name (Printed): ___________________________________

Customer’s Signature: ________________________________________
Date: ____________________

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Thank you for your cooperation,
TOYOTA MOTOR SALES, U.S.A., INC

Limited Service Campaign CSV
Certain 2001 through 2004 Model Year Toyota Tacoma Vehicles
Excessive Corrosion of the Spare Tire Carrier Lift Plate

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Customer Frequently Asked Questions
Published mid-June, 2015
Q1:
A1:

What is the condition?
On 2001-2004 model year Tacoma vehicles, prolonged exposure to road salts and other environmental
factors could cause the Spare Tire Carrier Lift Plate to corrode. In limited cases, the lift plate may
excessively corrode and break resulting in detachment of the spare tire from the vehicle.

This condition is most likely to affect certain 2001-2004 model year Tacoma vehicles operated in
cold climate areas with high road salt use. Toyota has initiated a Safety Recall in the cold
climate areas. This Limited Service Campaign covers vehicles in other areas.

Q2:
A2:

What is the cause of this condition?
During the manufacturing process, the Lift Plate may have been insufficiently coated with phosphate. This,
combined with prolonged exposure to road salts and other environmental factors, could contribute to the
accelerated corrosion of the lift plate. This condition is unrelated to, and separate from, normal surface
rust which is commonly found on metallic surfaces after some years of use and/or exposure to the
environment.

Q3:
A3:

What is Toyota going to do?
Commencing in mid-June, 2015, Toyota will send an owner notification letter by first class mail to
owners of vehicles covered by this Limited Service campaign.

If you believe your vehicle has been or will be operated in cold climate areas where road salt is
frequently used, any authorized Toyota Dealer will inspect your vehicle’s spare tire carrier lift plate.
Based on the results of the inspection and Toyota’s inspection criteria, the spare tire carrier will be
replaced at no charge to you.
Q3a:
A3a:

What will the inspection entail?
Any authorized Toyota dealer will visually inspect the condition of the spare tire carrier lift plate.
Based on the results of the inspection, if significant corrosion is found, the spare tire carrier will
be replaced at no charge to you.

As an additional measure of confidence, an authorized Toyota dealer will also perform a
functional test of the spare tire carrier to ensure proper operation. The functional test will also be
performed at no charge to you.

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles
(DMV) to receive registration or title information, based upon the DMV records. Please make
sure your registration or title information is correct.

Q3c:
A3c:

Do I need my owner letter to have the remedy performed?
You do not need an owner letter to have this Limited Service Campaign completed; however, to
assist the dealer in confirming vehicle eligibility, we request that you present this notice at the
time of your service appointment.

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Q3b:
A3b:

Q4:
A4:

Are there any warnings or indicators before this condition occurs?
No, there are no warnings or indicators before this condition occurs.

Q5:
A5:

When will this Limited Service Campaign expire?
This Limited Service Campaign will be available until January 31, 2017. All applicable repairs must also
be completed by this date.
Page 1 of 2

Q6:
A6:

Which and how many vehicles are covered by this Limited Service Campaign?
This Limited Service Campaign covers vehicles currently registered in the following 30 states and the
United States Territories: AK, AL, AR, AZ, CA, CO, FL, GA, HI, IA, ID, KS, LA, MO, MS, MT, NC, ND,
NE, NM, NV, OK, OR, SC, SD, TN, TX, UT, WA, and WY
There are approximately 469,000 Tacoma (2001 - 2004 model year) vehicles covered by this Campaign.
Why are vehicles outside of these 30 states and U.S. Territories not covered by this
Limited Service Campaign?
In November, 2012, Toyota filed a Defect Information Report (DIR) with the National Highway
Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary
Safety Recall on 2001 through 2004 model year Tacoma vehicles currently registered in and/or
originally sold in the 20 Cold Climate States* and the District of Columbia.

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Q6a:
A6a:

* CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, WV, & D.C.

If your 2001-2004 Tacoma vehicle is not covered by this Limited Service Campaign please refer
to Safety Recall C0V.

Q7:
A7:

What should I do, if my vehicle is covered under this Limited Service Campaign?
Please contact any authorized Toyota dealer and schedule an appointment to have the vehicle
inspected.

Q8:
A8:

Are there any other Toyota or Lexus vehicles covered under this Limited Service Campaign?
There are no other Toyota or Lexus vehicle covered by this campaign.

Q9:
A9:

How long will the repair take?
The inspection of the spare tire carrier lift plate will take approximately 10 minutes. Based upon the
results of the inspection, if the spare tire carrier requires replacement, the repair will take approximately
40 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the
vehicle available for a longer period of time.

Q10:
A10:

What if I have previously paid for repairs related to this campaign?
If you have previously paid for repairs to address this specific condition, please refer to the owner letter
for instructions regarding reimbursement consideration.
Please note the dealer will need to perform this LSC before reimbursement consideration requests can
be processed.
What if I have additional questions or concerns with my vehicle?
Customer satisfaction is very important to Toyota. If you have other concerns with the vehicle, we
request that you work with your Toyota dealer and/or the Toyota Customer Experience Center. The
Customer Experience Center telephone number is 1-888-270-9371.

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Q11:
A11:

Page 2 of 2

CSV - Certain 2001 through 2004 Model Year Toyota Tacoma Vehicles
Excessive Corrosion of the Spare Tire Carrier Lift Plate
LIMITED SERVICE CAMPAIGN NOTICE
[VIN]
Dear Toyota Tacoma Owner:

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At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continual efforts
to meet your product expectations, Toyota is announcing a Limited Service Campaign Program, which includes
certain 2001 through 2004 model year Tacoma vehicles.

What is the condition?
On 2001-2004 model year Tacoma vehicles, prolonged exposure to road salts and other environmental factors
could cause the Spare Tire Carrier Lift Plate to corrode. In limited cases, the lift plate may excessively corrode
and break resulting in detachment of the spare tire from the vehicle.
This condition is most likely to affect certain 2001-2004 model year Tacoma vehicles operated in cold
climate areas with high road salt use. Toyota has initiated a Safety Recall in the cold climate areas.
This Limited Service Campaign covers vehicles in other areas.

What is included in the Limited Service Campaign

If you believe your vehicle has been or will be operated in cold climate areas where road salt is frequently
used, any authorized Toyota Dealer will inspect your vehicle’s spare tire carrier lift plate. Based on the results
of the inspection and Toyota’s inspection criteria, the spare tire carrier will be replaced at no charge to you.

As an additional measure of confidence, an authorized Toyota dealer will also perform a functional test of the
spare tire carrier to ensure proper operation. The functional test will also be performed at no charge to you.

This Limited Service Campaign will be available until January 31, 2017, and will only be available at an
authorized Toyota Dealer.
This offer is limited to your specific vehicle whose Vehicle Identification Number (VIN) is printed at the
beginning of this letter and is subject to the same conditions set forth in the New Vehicle Limited Warranty
section of your Owner’s Manual Supplement or Owner’s Warranty Information booklet. For additional
information, please refer to the booklet.

How do you take advantage of this Limited Service Campaign?
Please contact an authorized Toyota dealer and make an appointment to have your vehicle inspected before
January 31, 2017.

The inspection of the spare tire carrier lift plate will take approximately 10 minutes. If the dealer determines the
spare tire carrier requires replacement, the repair will take approximately 40 minutes. However, depending
upon the dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.

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If your vehicle is covered by this Limited Service Campaign, you do not need this owner letter to have the
campaign completed; however, to assist the dealer in confirming vehicle eligibility, we request that you present
this notice at the time of your service appointment.

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This program is intended for individual customer support and only applies to warranty work performed
at an authorized Toyota dealership.

What if you have other questions?
• Your local Toyota dealer will be more than happy to answer any of your questions and set up an
appointment to perform the repair.

•
•

You can find additional information and locate a Toyota dealer in your area by going online and visiting
www.toyota.com/recall.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-2709371 Monday through Friday, 5:00 am to 6:00 pm, Saturday 7:00 am through 4:00 pm Pacific Time.

If you would like to update your vehicle ownership or contact information, you may do so by registering at
www.toyota.com/ownersupdate. You will need your full 17-digit Vehicle Identification Number (VIN) to input the
new information.

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What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repairs related to this condition, please mail all required paperwork* to the
following address for reimbursement consideration and allow 6 – 8 weeks for processing:
Toyota Motor Sales, USA, Inc.
Toyota Customer Experience WC10
19001 South Western Avenue
Torrance, CA 90509

*Please refer to the attached Reimbursement Checklist for required paperwork details.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,

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TOYOTA MOTOR SALES, U.S.A., INC