T-SB-0036-18

Rev1

May 16, 2018

2019 C-HR Pre-Delivery Service (PDS)
Service
Category

General

Section

Pre-Delivery Service

Market USA

Applicability
YEAR(S)

MODEL(S)

2019

C-HR

ADDITIONAL INFORMATION

REVISION NOTICE
November 15, 2018 Rev1:
 The Before Inspection and Functional Operation sections have been updated.
Any previous printed versions of this bulletin should be discarded.
Introduction

Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer
feedback indicates the following areas deserve special attention when performing PDS:
 Careful inspection for paint chips/scratches and body dents/dings.
 Proper operation of electrical accessories (including interior light, clock, and
radio reset).
 Interior cleanliness.
 Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles are and have always been a major focus
for Toyota. To help remind customers that regular service is essential to the proper maintenance
of their vehicle, dealers are required to install a service reminder sticker before delivery. By doing
this, customers will be reminded to return to your dealership for service. (See PDS Check Sheet
item 8 of “Final Inspection and Cleaning.”)
A new PDS Check Sheet has been developed for the 2019 model year C-HR. Some check points
have been added, expanded, or clarified. Bulletins are available for items in bold type.
Warranty Information
OP CODE

DESCRIPTION

MODEL

TIME

OFP

T1

T2

001013

Pre-Delivery Service (PDS)

C-HR

1.0

–

–

–

© 2018 Toyota Motor Sales, USA

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T-SB-0036-18

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May 16, 2018

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2019 C-HR Pre-Delivery Service (PDS)
Warranty Policy

If the need for additional repairs or adjustment is noted during the PDS, the required service
should be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
PDS Check Sheet in the customer’s file. If you cannot produce a completed form for each
retailed vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be
subject to debit.
An additional Repair Order completed in conjunction with normal PDS must have time
punch/flags for service. If multiple repairs are performed, separate time flags must be punched
for each repair.

Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

Techstream 2.0*
Techstream Lite

PART NUMBER

QTY

TS2UNIT
ADE

Techstream Lite (Green Cable)

TSLITEPDLR01

1

TSLP2DLR01

* Essential SST.

NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 13.20.018 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.

Before Inspection

When performing new car PDS, install the D/C cut fuse before moving the vehicle from the storage
lot so that Functional Operation checks can begin as soon as the vehicle is moved into the
service stall.
1. Install D/C cut fuse (30A) – see Check Sheet
2. Initialize/update the Entune™ 3.0 App Suite Connect – T-SB-0068-18

© 2018 Toyota Motor Sales, USA

T-SB-0036-18

Rev1

May 16, 2018

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2019 C-HR Pre-Delivery Service (PDS)
Functional Operation

Apply parking brake, cycle ignition “IG-ON,” place gear selector in “R,” turn on lights and rear
defogger, unlock all doors, release fuel door, and open rear hatch.
1. Check dome, courtesy, map, and sun visor lights*
2.
3.
4.
5.
6.

Check warning/indicator lights, gauges, and horn
Check windshield wipers and washers
Check headlights, instrument lights, turn signals, emergency flashers, and brake lights
Check inside/outside rear view mirror operation/adjustment
Check USB and 12V power outlets

Check the power outlets using electrical accessories designed for this use.
7. Check audio/navigation*/backup camera systems, set clock, and change vehicle settings
to C-HR
For navigation, set the destination search area to the correct location.
8. Add dealer contact information for Call Dealer head unit function – OM10581U
See Navigation and Multimedia System Owner’s Manual pg. 72 for EntuneTM 3.0 Premium
Audio and pg. 74 EntuneTM 3.0 Audio with DCM and Audio Plus with DCM.
9. Install shift-lock override button cover*
Walkaround Inspection

Starting at the left front door, check window and door lock operation from master power switch, if
equipped. Continue around vehicle in a counterclockwise direction checking each door and
window operation, child door locks, seat belts, interior condition, all lights, and luggage
compartment contents. Finish by checking headlight aim.
1. Check Smart Key System* – T-SB-0185-17
2. Check door and door lock operation, including each wireless remote control/theft
deterrent system*
3. Check window operation
4. Check that engine starts with all keys
5. Check that child safety door locks are in normal (unlocked) position

6.
7.
8.
9.
10.

Check seats and seat belt operation
Check rear defogger/rear view mirror defoggers*
Check side marker, tail, backup, and license plate lights
Check luggage compartment light* and trim appearance
Adjust spare tire pressure, inspect for damage, and check jack and tool installation

11. Check headlight aim
Refer to the Repair Manual for procedures.
© 2018 Toyota Motor Sales, USA

T-SB-0036-18

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May 16, 2018

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2019 C-HR Pre-Delivery Service (PDS)
Under Hood

1. Check engine oil level
2. Check brake fluid level
.

Visually inspect using see-through reservoirs.
3. Check engine coolant level
4. Check windshield washer fluid level
5. Check battery State-Of-Charge (SOC) using digital battery system analyzer
Refer to Service Bulletin No. T-SB-0195-17, Battery Maintenance During PDS.
NOTE
Battery SOC should be a minimum of 75%. Please enter the SOC reading on the space provided
on the Check Sheet and attach the printout to the Check Sheet.

6. Inspect for fuel, oil, coolant, and other fluid leaks

Under Vehicle (On Hoist)

1. Remove disc brake anti-rust covers/anti-corrosion wheel film* – PD017-04
Visually inspect rotors for rust.
NOTE
For best rotor rust prevention, retain wheel film on vehicle until just before delivery to the customer.

2. Inspect tires for defects/damage
3. Initialize Tire Pressure Warning System (TPWS) – see Check Sheet
4.
5.
6.
7.
8.

Install wheel covers/caps/spare tire wheel covers*
Check CVT for fluid leaks
Inspect for fuel, oil, coolant, and other fluid leaks
Inspect under the vehicle for damage, rust, etc.
Visually check bolts and nuts on chassis and powertrain for looseness

9. Install rubber body plugs (stored in glove box or center console)*
Install the four rubber plugs into front and rear torque box holes.
10. Install front wheel opening extension pads – see Check Sheet

© 2018 Toyota Motor Sales, USA

T-SB-0036-18

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May 16, 2018

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2019 C-HR Pre-Delivery Service (PDS)
Road Test

A complete road test helps promote customer satisfaction. Drive vehicle over a variety of road
surfaces and driving conditions. Check for unusual noise and driving performance.
1. Check cold engine operation
Check starting and fast idle operation performance.
2. Check engine operation during warm-up
Check that engine operates smoothly during warm-up.
Check for unusual noise, engine vibration, rough idle, etc.
3. Check engine operation at normal operating temperature
Check engine performance over a broad range of driving conditions, including idle quality,
acceleration, cruise, and deceleration.
4. Check CVT operation
Check CVT operation, including operation in each range, neutral start switch, and
shift lock system.
5. Check brake and parking brake operation
Check brake function, including unusual noise, parking brake performance, and all related
brake system indicator lights.

6. Check steering operation and off-center/vehicle pull/flutter
Check steering function.
Check steering off-center/vehicle pull/flutter.
7. Inspect for abnormal noise and vibration
8. Inspect for squeaks and rattles
9. Check Blind Spot Monitor System*
10. Check front and rear* heater and A/C operation
11. Check cruise control operation*
Check cruise control, including On-Off switch, Set/Coast, Resume/Accel, and
Cancel functions.
12. Check front seat heater operation*
13. Check driver’s seat memory operation*

© 2018 Toyota Motor Sales, USA

T-SB-0036-18

Rev1

May 16, 2018

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2019 C-HR Pre-Delivery Service (PDS)
Final Inspection and Cleaning

1. Remove interior protective covers, unnecessary labels, tags, etc. (Remove protective covers
just before delivery to the customer)
Remove plastic covers from door panels, seats, head restraints, and sun visors, as required.
Remove labels, tags, and stickers (except those containing owner information).
NOTE
Consumer information labels, such as airbag information warning and bumper information labels,
must be left on the vehicle until delivery to a retail customer.

2. Visually inspect all interior parts for installation, damage, fit, dirt, etc.
3. Verify floor mat application and install using retaining clips* – T-SB-0188-17
4. Remove Rapgard™ and clear protective bumper film*
Ensure that all glue residue is removed.
5. Wash and clean vehicle
6. Inspect paint finish for scratches, chips, rust, dents, damage, etc.
7. Inspect exterior body parts for proper installation, damage, rust, etc.
8. Place service reminder sticker on inside of windshield, top left corner
Complete the mileage or date recommendation and apply the service reminder sticker to the
inside of the windshield, top left corner. You may use your current service reminder sticker.
9. Place Owner’s Manual portfolio* in glove box
10. Install front license plate and mounting bracket* – see Check Sheet

11. Perform Techstream Health Check
Perform a Health Check to ensure that Diagnostic Trouble Codes (DTCs) are not present.
Health Check results can be printed for the customer at delivery, or for the dealer file, using
the Diagnostic Report function.
*Inspect or install when equipped or required.

© 2018 Toyota Motor Sales, USA