T-SB-0244-17

Rev1

August 2, 2017

Slide Door Abnormal Operation
Service
Category

Vehicle Exterior

Section

Door/Hatch

Market USA

Applicability
YEAR(S)

MODEL(S)

2011 - 2018

Sienna

ADDITIONAL INFORMATION

REVISION NOTICE
November 14, 2018 Rev1:
 The Diagnosis Procedure and Repair Procedure sections have been updated.
Any previous printed versions of this bulletin should be discarded.

Introduction

Some 2011 – 2018 model year Sienna vehicles may exhibit a condition where the slide door’s —
power or manual — front and rear latches may not latch simultaneously due to corrosion on the
latch lever pin of the front lock assembly. Additionally, some 2011 – 2015 model year Sienna
vehicles may exhibit a condition where the power slide door does not close properly due to internal
corrosion in the latch switch of the rear lock assembly. Follow the procedures in this bulletin to
address these conditions.
Warranty Information
OP CODE

DESCRIPTION

TIME

OFP

T1

T2

BD1629

R & R Front Lock and Striker (One Side)

0.7

9A

84

Combo A

Opposite Side

0.4

69370-08031
69380-08031

BD1630

R & R Rear Lock Assy Replacement (One Side)

0.9

Combo A

Opposite Side

0.3

69200-08020
69300-08020

87

73

69370-08031
69380-08031

9A

84

69200-08020
69300-08020

87

73

BD1631

R & R Front Lock and Striker and Rear
Lock Assy (One Side)

1.1

APPLICABLE WARRANTY
 This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months
or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
 Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2018 Toyota Motor Sales, USA

Page 1 of 10

T-SB-0244-17

Rev1

August 2, 2017

Page 2 of 10

Slide Door Abnormal Operation
Parts Information
Front Lock Condition
PART NUMBER
PART NAME

QTY

04007-02308

Lock Assy, Slide Door, FR RH Kit

1

04007-02408

Lock Assy, Slide Door, FR LH Kit

1

PART NAME

QTY

PREVIOUS

NEW

69370-08031
69380-08031
Rear Lock Condition

PART NUMBER
PREVIOUS

NEW

69200-08020

04007-02108

Lock Assy, Power Slide Door, RH Kit

1

69300-08020

04007-02208

Lock Assy, Power Slide Door, LH Kit

1

Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

Techstream 2.0*
Techstream Lite
Techstream Lite (Green Cable)

PART NUMBER

QTY

TS2UNIT
ADE

1

TSLITEPDLR01
TSLP2DLR01

NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 13.20.018 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.
SPECIAL SERVICE TOOLS (SST)

PART NUMBER

QTY

Plastic Pry Tool Kit*

00002-06020-01

1

NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
* Essential SST.

© 2018 Toyota Motor Sales, USA

T-SB-0244-17

Rev1

August 2, 2017

Page 3 of 10

Slide Door Abnormal Operation
Diagnosis Procedure

1. Check the slide door cable, center hinge, and upper and lower roller condition.
Are there ANY abnormal conditions (damaged cable, stiff hinge operation, etc.)?
 YES — Diagnose and repair, then continue to step 2.


NO — Continue to step 2.

2. Using Techstream, perform a Health Check.
Are ANY current Diagnostic Trouble Codes (DTCs) for the power slide door stored?
 YES — Record stored DTCs, then continue to step 3.


NO — Continue to step 3.

3. Check the slide door operation.
A. Turn OFF the power slide door main switch.
B. Check the slide door manual operation.
Are the door latch functions inoperative when the door is at a closing position?
 YES — Continue to Front Latch Diagnosis, then proceed to the Front Lock Assembly and
Striker Replacement procedure.
 NO — Continue to step 4.

Front Latch Diagnosis

4. Check the functionality of the front latch pawl while the slide door is open.
A. Using a screwdriver, depress the front latch pawl until it latches.
Figure 1.

© 2018 Toyota Motor Sales, USA

T-SB-0244-17

Rev1

August 2, 2017

Page 4 of 10

Slide Door Abnormal Operation
Diagnosis Procedure (continued)
Front Latch Diagnosis (continued)

B. With the pawl latched, pull the screwdriver toward you to see if the pawl releases.
Figure 2.

Does the pawl release when pulled toward you?
 YES — Proceed to the Front Lock Assembly and Striker Replacement procedure.
 NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.

© 2018 Toyota Motor Sales, USA

T-SB-0244-17

Rev1

August 2, 2017

Page 5 of 10

Slide Door Abnormal Operation
Diagnosis Procedure (continued)
Rear Latch Diagnosis

5. Using Techstream, check the data list for half and full latch switch ON/OFF conditions.
A. Select “Rear Left Door” or “Rear Right Door” in the data list.
B. Double-click Pawl Switch, Half Switch, Full Switch, and Door Position.
Figure 3.

C. Turn ON the power slide door main switch and close the slide door.

© 2018 Toyota Motor Sales, USA

T-SB-0244-17

Rev1

August 2, 2017

Page 6 of 10

Slide Door Abnormal Operation
Diagnosis Procedure (continued)
Rear Latch Diagnosis (continued)

D. Check the switch ON/OFF condition.
Do ANY of the following abnormal switch ON/OFF conditions appear?
(1) No time lag (∆ T) between half switch and full latch switch activation.
(2) The half switch stays ON or OFF regardless of the slide door position.
(3) The full switch stays ON or OFF regardless of the slide door position.
(4) The pawl switch stays ON or OFF regardless of slide door position.
 YES — Proceed to the Rear Lock Assembly Replacement procedure.
 NO — This bulletin does NOT apply. Continue diagnosis using the applicable
Repair Manual.
Figure 4.

5

4

3

1

2

1

Slide Door Opened

4

Paw l Sw itch Change in Position

2

Slide Door Closed

5

Techstream Parameters

3

Tim e Lag (∆ T) Between Half and Full
Sw itch Activation

© 2018 Toyota Motor Sales, USA

T-SB-0244-17

Rev1

August 2, 2017

Page 7 of 10

Slide Door Abnormal Operation
Repair Procedure
Front Lock Assembly and Striker Replacement

1. Remove the front slide door lock assembly.
Refer to TIS, applicable model and model year Repair Manual:
 2011 / 2012 / 2013 / 2014 / 2015 / 2016 / 2017 / 2018 Sienna:
Vehicle Interior – Door Lock – “Door Lock: Slide Door Lock: Removal”
2. Install the NEW slide door front lock assembly.
Refer to TIS, applicable model and model year Repair Manual:
 2011 / 2012 / 2013 / 2014 / 2015 / 2016 / 2017 / 2018 Sienna:
Vehicle Interior – Door Lock – “Door Lock: Slide Door Lock: Installation”
A. Apply MP grease to the sliding parts of the slide door front lock.
B. To ensure a correct seal, push and
hold the slide door front lock to the
door until three T30 TORX screws are
temporarily installed.

Figure 5.

2

1

1

Push

2

Screw

C. Using a T30 TORX socket wrench, install the slide door front lock with the three screws.
Torque: 5.0 N*m (51 kgf*cm, 44 in*lbf)

© 2018 Toyota Motor Sales, USA

T-SB-0244-17

Rev1

August 2, 2017

Page 8 of 10

Slide Door Abnormal Operation
Repair Procedure (continued)
Front Lock Assembly and Striker Replacement (continued)

D. Connect the rod and attach the lock clip
to the rod.

Figure 6.
1

2

3

3

4

4

E. Remove the clamp.

1

OK Condition

2

NG Condition

3

Rod

4

Lock Clip

Figure 7.

1

1

© 2018 Toyota Motor Sales, USA

Clam p

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August 2, 2017

Page 9 of 10

Slide Door Abnormal Operation
Repair Procedure (continued)
Front Lock Assembly and Striker Replacement (continued)

3. Remove the slide door striker.
Using a T40 TORX socket wrench, remove
the two screws.

Figure 8.

1

1

4. Install the NEW striker and striker cover.
A. Check the installation direction of the
front striker and assemble the striker
and striker cover.

Screw

Figure 9.

1

1

© 2018 Toyota Motor Sales, USA

Bottom

T-SB-0244-17

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August 2, 2017

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Slide Door Abnormal Operation
Repair Procedure (continued)
Front Lock Assembly and Striker Replacement (continued)

B. Check the striker direction, then set the
striker and cover to the body. The pink
marking should be located at the bottom.
C. Apply thread lock or Loctite™ on
the screws.
D. Using a T40 TORX socket wrench, install
the screws.

Figure 10.

1

Torque: 23 N*m (235 kgf*cm, 17 ft*lbf)

1

Bottom

5. Initialize the power window system and check the door latch function.
6. Using Techstream, perform a Health Check and confirm there are no DTCs present.

Rear Lock Assembly Replacement

7. Remove the rear slide door lock assembly.
Refer to TIS, applicable model and model year Repair Manual:
 2011 / 2012 / 2013 / 2014 / 2015 / 2016 / 2017 / 2018 Sienna:
Vehicle Interior – Door Lock – “Door Lock: Slide Door Lock: Removal”
8. Install the NEW rear slide door lock assembly.
Refer to TIS, applicable model and model year Repair Manual:
 2011 / 2012 / 2013 / 2014 / 2015 / 2016 / 2017 / 2018 Sienna:
Vehicle Interior – Door Lock – “Door Lock: Slide Door Lock: Installation”
9. Initialize the power window system and confirm the power slide door open/close function
operates normally.

© 2018 Toyota Motor Sales, USA