N251NAS1

TECHNICAL BULLETIN
15 NOV 2018

© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional
Technicians with the knowledge, tools, and equipment required to do the job properly and
safely. It informs these Technicians of conditions that may occur on some vehicles, or
provides information that could assist in proper vehicle service. The procedures should not
be performed by 'do-it-yourselfers'. If you are not a Retailer, do not assume that a condition
described affects your vehicle. Contact an authorized Land Rover service facility to determine
whether this bulletin applies to a specific vehicle.

I N F O R M AT I O N

SECTION:
501-03

S U B J E C T/ C O N C E R N :
Service Action: Manual Tailgate Water Leaks

AFFECTED VEHICLE RANGE:
MODEL:
Range Rover Velar (LY)

MARKETS:

MODEL YEAR:
2019

VIN:
781897-789531

NORTH AMERICA

CONDITION SUMMARY:

SITUATION:
A potential issue has been identified on certain vehicles within the listed Affected Vehicle
Range where, in the event of heavy rain or use of jet wash, water may ingress into the
tailgate and leak out from the tailgate latch or passenger assist handle.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain
from releasing the vehicles for new vehicle sale pending completion of the
Diagnostic/Workshop Procedure detailed in this Technical Bulletin. Unsold vehicles should
have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it
completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available
opportunity.

PA RTS :
NOTE:
Order only the expected percentage demand of parts as identified.
DESCRIPTION

Sealant - Loctite® 595 (or
equivalent)

PART
NUMBER/SUNDRY
CODE
ZZZ001

QUANTITY/VALUE

$10.40

EXPECTED
PERCENTAGE
DEMAND
100

An allowance of $10.40USD or local equivalent has been provided to cover the cost of the
sealant.

WARRANT Y:
NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is
affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all open Recall and
Service Actions are identified to make sure the correct parts are available and adequate
workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code and the relevant Option
Code; this will result in payment of the stated time. The SRO and parts information is
included for information only. The Option Code(s) that allows for the drive in/drive out
allowance may only be claimed if the vehicle is brought back into the workshop for this action
alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to
change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest
repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the
November 30, 2020, closure date must be submitted or payment within 30 calendar days of
completion of the repair.
PROGRAM
CODE

OPTION
CODE

DESCRIPTION

N251

A

Apply sealant
to the right of
the tailgate

N251

B

Apply sealant
to the right of
the tailgate
Drive in/drive
out

SRO

TIME
(HOURS)

PART
NUMBER/SUNDRY
CODE

QUANTITY/VAL

76.19.89.39

0.1

ZZZ001

$10.40

76.19.89.39
02.02.02

0.1
0.2

ZZZ001
-

$10.40
-

An allowance of $10.40USD or local equivalent has been provided to cover the cost of the
sealant.
Normal Warranty policies and procedures apply.

WORKSHOP PROCEDURE:

NOTE:
Some components shown removed for clarity.
1

Clean the area shown.

2

NOTE:
Allow the sealant to dry before returning the vehicle to the customer.

Apply sealant (Loctite® 595 or equivalent) to the tailgate in the area shown.