One Mercedes-Benz Drive
Sandy Springs, GA 30328

TO:

Parts Managers and Parts Advisors

FROM: Parts Assistance Center

RE:

Weekly Parts Update

DATE: August 31, 2018

Labor Day Ordering/Shipping Schedule
Please be advised that the entire MBUSA organization will be closed on Monday, September 3 rd.
Delivery schedules for facing PDC deliveries are as follows:
DDS:
Orders processed on Monday, 9/3 will not ship until Tuesday, 9/4 and delivered Wednesday, 9/5.
LTL:
FedEx LTL is closed on Monday , 9/3. Pick-ups starting Friday, 8/31 will not move until Tuesday, 9/4.
Please contact Deborah Mackenzie with any questions, (770) 705-2049 or [email protected].

ETA REQUESTS
Please be reminded that ETA requests are to be submitted via the Exception Report tab in Paragon.

SPECIAL PROCUREMENT ETA REQUESTS
Please email SP case inquiries to [email protected]. Please ensure that you include the SP case
number, Paragon/Part/VIN numbers with your inquiry. CB5 orders/inquiries should be emailed to [email protected].

PROGRAMS AND PRODUCT UPDATES
New PAC Phone Prompts
The PAC phone prompts were modified on August 1st and calls will now be routed to a PAC agent whose skillset best
matches the caller’s inquiry. It is very important you enter the correct prompt in order to be directed to the correct
PAC agent.
Press 1 for Technical (This prompt is for all technical-specific questions such as Parts Specifications)
Press 2 for Non-Technical
Prompts for Non-Technical prompt:
o Press 1 for ETAs
o Press 2 for D2Ds
o Press 3 for Order Placement
o Press 4 for Part Number Inquiries
o Press 5 for Returns
o Press 6 for all other inquiries
Please refer to the New PAC Phone Prompts NCU dated August 10, 2018 for additional information.

1 | Sprinter Weekly Parts Update – August 31, 2018

PROGRAMS AND PRODUCT UPDATES (continued)
Parts Specification Requests
Please be reminded that all parts specifications requests must be submitted via the Parts Specification Request
Form (Forms & Links tab on the PAC website) and not via email. Please transition to this process to avoid delay in
processing of your requests.

SPECIAL RETURNS – Exceeding Purchases
System settings have been modified to remedy returns that yield “Exceeding Purchases” error messages. After
verifying that the part was purchased within the last 36 months. If all is correct, please create a special return as
illustrated below:




Select “Special Returns” order type
Select Item Category:
o SCM auth part ret – If the part is new part, select “SCM Auth Part Return”
o SCM auth core ret – If you are trying to return a Core part (70), select “SCM Auth Core Return”

2 | Sprinter Weekly Parts Update – August 31, 2018

XPPI – Electronic Parts Catalog Updates
Access is available via NetStar to all Parts team member with a D7 User ID.
The XPPI User Document is posted on the PAC website and available to download under the Resources tab →
Electronic Parts Catalog (EPC) → Xentry Portal Parts Information (XPPI) User Document (July 2018).
Please be reminded that the current EPC will sundown on September 30th.
To access the new system via NetStar:




Click on LINKS
Select the link to XENTRY Portal (XiW, XPPI)

After following the link, or by navigating directly to , select “Parts job” from the
“Functions” menu

3 | Sprinter Weekly Parts Update – August 31, 2018

XPPI Tip of the Week
Main Groups display options
After identifying the vehicle and starting your search, the Main Groups page appears,
with a list of groups at the left. This group list can be displayed either dynamically or
always, selectable using the fly-out menu at the top of the group list – the ‘wrench’ icon.
Show dynamically fits the group list to the window height. You can scroll up or down to see groups not currently
visible. Once the main group is selected, the list collapses to the left, allowing the parts list and image to
use nearly the full screen width. The advantage to this view is the reduced space the group menu uses,
allowing more space for the image. The group list can be re-expanded by clicking the double arrows.
Always show displays the entire group list at all times, making it easier to switch groups using the menu, but
requiring the entire window to be scrolled to select some groups.
Dynamic view

Dynamic with Subgroup open

Always show

How you set the group display depends on your preferences. We urge you to try it both ways to see which is best for
you.
Next week: Printing a shopping list
Found a bug? Got an idea? Send an e-mail to
[email protected] with the details.

4 | Sprinter Weekly Parts Update – August 31, 2018