Page 1 of 3
SI M00 03 13
Maintenance and General Hints

October 2014
Technical Service

This Service Information bulletin supersedes SI M00 03 13 dated October 2014.
designates changes to this revision
SUBJECT

MINI Second Date: New Passenger Car “Follow-Up” Delivery Inspection
MODEL

All
INFORMATION

As part of our Motorer Pledge, we have all taken a solemn oath to not only deliver corner-carving, spirited
motoring machines that stand out in a crowd, but also to deliver them the way our Motorers want them. Along
with this pledge, the MINI Second Date program aims to help you provide your customers with an enhanced
delivery experience.
To accomplish this, your dealer can schedule, perform and submit a claim for a MINI Second Date new vehicle
“follow-up” delivery inspection.
The program’s objectives are to:
z

Personalize the customer delivery experience

z

Increase customer product knowledge, and

z

Increase customer retention through satisfaction.

This program applies to new vehicle deliveries, as outlined in the procedure section, which occurred on or after
October 15, 2013.
PROCEDURE

Situation One
New in-stock vehicles – retail deliveries: Please schedule an appointment at the time of the new-vehicle
delivery and perform your Motorers’ MINI Second Date service within 90 days after delivery, but not less than
24 hours.
Situation Two
Service Loaners (AMP/Retail Type 6) and Sales Demos (Retail Type 7) – retail deliveries: After being
sold to a retail customer, these vehicles are also eligible for the MINI Second Date service. This service is to be
performed within 180 days after the original in-service date (AMP/Demo), but not less than 24 hours after being
sold to a retail customer.
Note:
z

This service will not show in the vehicle’s Condition Based Service (CBS) display.

z

Fluids and materials are not reimbursable through this program.

Since the expectation is that a dealer employee other than a workshop technician will be performing this follow-up
https://www.minitis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/16763.9.M00031... 12/25/2014

Page 2 of 3
service, punch times are not required.
However, please refer to the Processes and Documentation section below for more information on what is
required. Also refer to the MINI Second Date program attachments.
Note: The corresponding repair order and other related documentation must be retained as required in your dealer
files.
MOTORER SATISFACTION SUPPORT

MINI USA, a division BMW of North America, LLC remains committed to providing exceptional service and
delivering an awesome Motoring Experience.
Only in conjunction with performing this service, as an incentive to our Motorers, effective immediately
your dealer may claim up to a maximum of $50.00 for:
z

Topping off the vehicle’s fuel tank, or

z

Providing the Motorer with a “Gas Card.”

Please extend this goodwill to your Motorers only after they have experienced MINI Second Date at your
dealer.
Note: Aftersales Manager (AM) “Field Authorization” (FAS) is not required.
WARRANTY INFORMATION

Covered under the terms of the MINI New Passenger Car Limited Warranty.
New in-stock vehicles – retail deliveries: The MINI Second Date service is to be performed within 90 days
after the delivery of a new vehicle, but not less than 24 hours.
Defect Code:

11 12 00 77 BV

MINI Second Date New Passenger Car
“Follow-Up” Delivery Inspection

Or:
Service Loaners (AMP/Retail Type 6) and Sales Demos (Retail Type 7) – retail deliveries: When sold to
a retail customer, the MINI Second Date service is to be performed within 180 days after the original in-service
date (AMP/Sales Demo), but not less than 24 hours after being sold to a retail customer

Defect Code:

85 10 02 32 BV

180-Day MINI Second Date New
Passenger Car “Follow-Up” Delivery
Inspection

And:
Repair order/claim dates of 10/01/2014 and later
Labor Operation:

Labor Allowance:

Description:

00 99 000

6 FRU

Work time to perform the MINI
Second Date New Passenger Car
“Follow-Up” Delivery Inspection

https://www.minitis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/16763.9.M00031... 12/25/2014

Page 3 of 3
Or:
Up to and including repair order/claim dates of 9/30/2014
Labor Operation:
00 99 000

Labor Allowance:

Description:

3 FRU

Work time to perform the MINI
Second Date New Passenger Car
“Follow-Up” Delivery Inspection

Labor operation code 00 99 000 is a Main labor operation. Only one Main labor operation can be claimed per
repair visit; all other labor operations must be claimed using the Plus code labor operation(s).
And, as applicable:

Sublet Code 4

Up to $50.00

Reimbursement for topping up the
vehicle’s fuel tank (at cost) or providing a
$50.00 “Gas Card.”

Please explain the type of goodwill provided and itemize the amount on the repair order and in the claim comment
section. Retain and file the corresponding invoices.
Note: Only one MINI Second Date reimbursement per new vehicle.
ATTACHMENTS

View PDF attachment M000313_FORM_LET'S_DELIVER_Checklist.
View PDF attachment M000313_MINI_Second_Date_Brochure.
View PDF attachment M000313_Processes_and_Documentation.
[ Copyright ©2014 BMW of North America, Inc. ]

https://www.minitis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/16763.9.M00031... 12/25/2014